I'm guessing that I know the answer as the answer is always, sux-to-be-u, type of answer form ebay.
Anyway a buyer has purchased multiple items over the last week from me that were shipped in multiple packages over multiple days. Well yesterday I'm informed by the Post Office one of the first packages shipped is being returned to me due to "animal interference".
Huh? What? Oh I get it there is probably a dog at the address or in the neighborhood being aggressive so the carrier didn't deliver the package. Thats fine with me and certainly the carriers right but since when do they return a package the same day?
The Post Office has always notified home owners that their mail is being held at the Post Office for pick-up due to an aggressive animal so I can't figure out why the package was immediately sent back to me.
And now the best part and the reason for my post here. I gave the buyers a heads up and instead of offering to cover the shipping a second time the buyer files a chargeback with ebay. Keep in mind all I did was give the buyer a heads up, I did NOT ask for any additional money as I figured I was going to have to eat a second shipping charge even though I did nothing wrong.
So what should my reply to ebays chargeback be?
