eBay

northwestnirvana · ‎10-31-2023

I sold a $400 item, the buyer opened a case because they never received the item, it was shipped next day with all the tracking and seems to be stuck in the USPS system most likely lost, but eBay awarded the buyer their refund and took my sales proceeds.

So I call eBay they say that Im covered by seller protection. After weeks of my appeal they declined it.... What is this non sense??

maxine*j · ‎11-01-2023

@northwestnirvana wrote in reply to maxine*j:
Looking at your sales profile I think we know who is the professional here

Evidently you were unaware of Posting IDs, which many of us use. Why? Mainly, because people who like to kill messengers also like to see if they can meddle with the messengers' selling accounts. Partly, because It makes it clear that I do not post to advertise/promote my own sales, something of which regular posters have been accused.

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baantiques · ‎11-01-2023

It sucks, but you are responsible for the package until it's scanned as delivered. I had to give a $200 refund a while back for the same reason. That sucked but it's part of the cost of doing business.

albertabrightalberta · ‎11-01-2023

@apparelpal wrote:
USPS insurance is not worth it. In my 15 years of ebay. I have lost less than 10 packages with USPS in well over 50,000 shipments. I would have spent 10's of thousands on insurance to get money back on just 10 lost items. That being said it most likely will show up, just keep an eye on the tracking and once it is delivered ask the buyer nicely if they will pay for it or send it back. It's about 50-50 if they will comply if not file a dispute on the case outcome and ebay and they will refund your money. I have had items show up after 30 days in a few cases, most of the time it is just in some carriers truck under the seat or something.

You are absolutely correct. Many sellers "self-insure," meaning we put aside funds to cover the rare instances of loss. It's way cheaper that way!

albertabrightalberta
Volunteer Community Mentor