11-26-2024 02:35 PM
Hi,
I sent a package to Greece via Speedex, the tracking of Speedex is entered into eBay but the eBay system is not able to update the latest data - the status is DELIVERED but eBay shows IN TRANZIT. The package has been delivered already more than 2 weeks, there is just some software problem (maybe the Greek language plays a role). How can I ask eBay to manually check the current status please?
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11-27-2024 08:44 AM
You have to contact eBay support and they check it manually. I solved this issue with them.
11-26-2024 02:45 PM
eBay does not directly verify tracking information with the shipper themselves, but they do access tracking data through the carrier's API to confirm if the tracking number provided by the seller is valid and reflects the shipment's status, essentially checking the tracking information through the shipper's system without directly contacting them manually.
11-26-2024 02:49 PM
Can I talk to someone from eBay support please? I know that they get the info automaticky via API but there is some sofware problem because they do not update the latest data. It it delivered, the Speedex courier shows a status Delivered on its tracking website but eBay is still in "ON THE WAY" status and that is wrong.
11-26-2024 03:20 PM
@langac wrote:Can I talk to someone from eBay support please? I know that they get the info automaticky via API but there is some sofware problem because they do not update the latest data. It it delivered, the Speedex courier shows a status Delivered on its tracking website but eBay is still in "ON THE WAY" status and that is wrong.
What does it matter? You know it's delivered, the buyer must know it was delivered. Is there a claim/request in play for this order?
11-27-2024 12:27 AM
I have similar issue i sent a package to the US via SpeedX, on the website it shows delivered and the customer confirms he has gotten the package over 2 weeks ago, but its not updating on the ebay website... The main issue here is that i'm new to ebay, hence my funds are still on hold awaiting delivery of the item... Please is there any way i can contact ebay to rectify this issue, as the payment is still on hold by ebay
11-27-2024 01:49 AM
They can hold your money.
11-27-2024 08:44 AM
You have to contact eBay support and they check it manually. I solved this issue with them.