PLEASE Reinstate Negative Feedback for Non-Paying Buyers

[missheidi34]

I’m beyond disappointed in eBay for having removed the option for sellers to leave negative feedback for buyers who don’t pay. This isn’t Facebook; it’s not a popularity contest.

The negative feedback is by far the most useful for me to read, as a seller. For instance, yet another buyer has tied up one of my items in a dead transaction. I can see that he has done the same to at least two other sellers in the past year.

He made me an offer, which I accepted, and I have heard nothing since. The listing required immediate payment, but I learned from speaking with customer service a few times in the past couple weeks that that means nothing. They still have 5 days before the transaction can be canceled, or else it’s the SELLER who gets penalized.

I’ve sent multiple invoices and reached out to customer service repeatedly as this is the second time this has happened to me in two weeks. I am likely to switch fully over to selling on Etsy and other sites once the time runs out on my current listings. I’ve been selling on eBay for 17 years, but now that they have taken away my only opportunity for any recourse, I don’t feel sellers’ interests are protected at all anymore.

[stainlessenginecovers]

Never gonna happen. 

[coolections]

stanlessenginecovers stated it perfectly. It will never happen. If you know the rules going in, then you cannot say you are being penalized. It is perfectly clear that a buyer has 4 days to pay. 

[bonjourami]

"I’m beyond disappointed in eBay for having removed the option for sellers to leave negative feedback for buyers who don’t pay."

After fourteen years, I would think you would be used to it.

[varebelrose]

Its never, ever going to happen. And its not recent, its been well over a decade.

[reallynicestamps]

Did you open a Dispute and give the deadbeat a Strike?

The buyer has four days (96 hours) to pay, after which you can cancel the transaction and the deadbeat gets a Strike.

Or you can set up on your Selling Form to have eBay cancel automatically after four days unpaid.

Do you have your Seller Preferences/Buyer Requirements set to Block bidders and buyers who have Strikes?

You can complain or you can act.

[ebooksdiva]

It’s been over 10 or so years since eBay decided to give buyer only positive feedback. Where have you been? 

[albertabrightalberta]

"He made me an offer, which I accepted, and I have heard nothing since. The listing required immediate payment, but I learned from speaking with customer service a few times in the past couple weeks that that means nothing."

IPR doesn't work with offers. If you want IPR, you should have fixed price without a b.o. option.

"They still have 5 days before the transaction can be canceled, or else it’s the SELLER who gets penalized.

I’ve sent multiple invoices "

You would have been able to cancel on day 5 after the offer was accepted but supposedly, each time you sent an invoice, the 4 day clock reset. 

[albertabrightalberta]

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@ebooksdiva wrote:

It’s been over 10 or so years since eBay decided to give buyer only positive feedback. Where have you been? 

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Yup, 14.5 years is more accurate.  (In May, 2008, buyers would no longer get negged.)

[reallynicestamps]

The end to negative feedback for buyers may be linked to the death of auctions.

Who looks at feedback?

Not your fellow sellers. With over 85% of sellers using Fixed Price, and many Auctions opting for Buy It Now, the seller doesn't see his buyer's FB until he has bought.

• Sellers only can see FB if they are running an Auction or if they get a Best Offer. Even then,  a last second bid doesn't give the seller time to Block.

Not the deadbeat or scammer. Well, he can see the negative comment, but he doesn't care.

Not eBay, which doesn't use FB to assess member accounts. That is what the Dispute/Claim process is for.

The ones who see negs from Sellers are future customers.

And those are likely to backbutton when they see the seller trashing a customer.

[pburn]

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@albertabrightalberta wrote:

"They still have 5 days before the transaction can be canceled, or else it’s the SELLER who gets penalized.

I’ve sent multiple invoices "

You would have been able to cancel on day 5 after the offer was accepted but supposedly, each time you sent an invoice, the 4 day clock reset. 

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That has been changed. Now, sending only a combined invoice resets the clock--sending "reminder" invoices does not.