eBay has terrible customer service and treats their sellers like garbage. I listed an item that sold for $500 with over $100 shipping. Buyer opened the usual "Item Not As Described Case," which was nonsense. eBay of course sent the item back to me except they used an obscure address I had on file as the return, which of course was in another State. They left me high and dry and didn't help at all when I called them to explain that they sent it to a different address than my actual return address. They told me to call the post office and proceeded to do nothing. To add insult to injury, they wanted me to do the work to retrieve back the item for their mistake! What a lousy company. They forgot that their bread and butter comes from resellers. I will only list tiny-small sized items from now on and list in auction houses and local shops. eBay never understood that their resellers are their customers. Sorry eBay, you are going the way of the dinosaur. Time to face the music. eBay forgot where they came from.
Really? Even when I put my primary return as the correct address? Don't come crying on here when the shoe is on the other foot.
Okay, you said that the buyer shipped your package to "an obscure address I had on file as the return." On the Account Settings Page that @pjcdn2005 pointed out (here), which of those stored addresses did the buyer use? Was it the address stored under "Return address," or one of the others?
I haven't had to change my address on Ebay in about five years, but I recall you have to change EACH ADDRESS individually... main address, ship from address, ship to address, returns address, billing address. One setting does not do it all, unless it changed in the last five years
Like I stated before, my primary address was my business address. They sent the item back to a non-primary address. Did you read through the forum? You have 2 reviews. Just wait until you have to deal with eBay for 20 years and then come back.
@windycityart4u r u able to reach out to the people at the 'other' address you have on record with eBay since u r still using that address for 'something'?
Is there a way for you to retrieve the package from that address? Can the person that is there now get it and then forward it to you? Can you get the post office to forward it to you by calling the post office at that location and you explain. Or perhaps the post office where you are now can call the other post office and have the package forwarded to where you are now?
I would immediately remove that address from ebay before more returns are sent there.
