Order mix-up, or did I? Two "Happy" Buyers, One Confused Seller.

[ajs_coins_and_alchemy]

Alrighty, here is a fun one that still has me scratching my head.. I'm going to try to keep this as clear as possible because there is a lot of key detail here. I truly think it's worth the read...

Based on all of the items I shipped that night, the exact time stamps of when I purchased labels, the sizes of packages/envelopes that would've been used and my inventory logs, records, memory etc... There is no way this could be anything more than a 2-way mix up (Buyer A received B, Buyer B received A). There is no chance this is a 3-way mix up or larger (Buyer A received B, Buyer B received C, Buyer C received A). I only purchased these two labels and handled these two items at the exact same time. No chance for a longer chain.

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Buyer A purchased a $15 item that I have a handful of.

Buyer B purchased a specific $40 item that I had only one of.

So here is the deal...

Buyer A messages me telling me he received ($40 item) and not ($15 item). Wants to get it straightened out.

I immediately message Buyer B: "Hey, so sorry, apparently there was a mix up. Buyer A says they got your ($40 item). Please confirm for me exactly what you received and we'll straighten this out right away."

***I look at my stock, I see I definitely am missing (1) $15 item and (1) $40 item, so I definitely shipped out one of each.***

Meanwhile, Buyer A and I get our stuff straightened out and begin shipping both ways. He ships me return and I ship him another of his item.

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Here is where it gets strange...

Buyer B's exact message: Hi, I did receive this coin [Buyer B is referencing $40 coin in listing]. But I can still use it since the sale has been completed and I can still use it . My question is what coin were you to send ? Rather than go through the hassle of returning the coin. Let me know how we can get through this mix up. Thanks. [~Buyer B]

Buyer B sends a follow up message like 15 mins later: It's me again. Just went to my purchase list and this is the right cion that you sent me. So the mistake must be with the other seller. I was just getting ready to send pos. feed back today on this item. I hope this helps you out. [~Buyer B]

Buyer B's first message made me scratch my head a little until I saw the follow up. Buyer B is claiming they received the CORRECT COIN.

I only had one of these coins. I did not have 2 of them. There is NO WAY Buyer A & Buyer B both received the same $40 item from me. .... Also based on what I sold that day, shipped that day and the timestamps for when I handled the packages/labels, there is also NO WAY Buyer B got a "better" item (like $100) and is just saying "Oh yeah, I got the right item, I'll keep this $100 item for $40."

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So what's going on? Buyer B got the $15 item and is cool with it paying $40 for it? Buyer B truly doesn't realize what's going on? Buyer B has dementia? I have dementia? There is no way in heck that I had two of these coins, no purchase record, inventory log, sale record, listing record, or simply my memory, shows anywhere I had two of these and I wouldn't pull 2 to ship if I only sold 1. I'm also missing a $15 item so I know I shipped it to someone (assuming Buyer B instead of Buyer A).

The $40 item returned by Buyer A is 100% for sure mine because I can match up 2 unique marks on it to the listing pics.

Lastly... what would you do? Buyer B claims to have received the correct item. Buyer B is "happy". Do you go back and message buyer B again? Do you send this coin to Buyer B and not say anything? Do you keep the coin? What the heck do you do?

What comes to mind is "don't poke the bear" like don't bother a buyer or don't create a problem where there isn't one... but I have pretty good darn proof Buyer B didn't receive what he was supposed to, and pretty darn sure Buyer B didn't receive a "better deal" and screw me over...

[wastingtime101 · Accepted solution]

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@ajs_coins_and_alchemy wrote:

Lastly... what would you do? Buyer B claims to have received the correct item. Buyer B is "happy". Do you go back and message buyer B again? Do you send this coin to Buyer B and not say anything? Do you keep the coin? What the heck do you do?

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Put the $40 item to the side and don't resell for the time being in case Buyer B comes back on this. Otherwise: do nothing.

[robbie31415]

If Buyer B is happy, I'd let it be.

You attempted to correct things, and he said there is nothing to correct.

Could Buyer B be a foreigner who resold item and never actually saw it ? Like drop shipped your item.

[ajs_coins_and_alchemy]

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@wastingtime101 wrote:

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@ajs_coins_and_alchemy wrote:

Lastly... what would you do? Buyer B claims to have received the correct item. Buyer B is "happy". Do you go back and message buyer B again? Do you send this coin to Buyer B and not say anything? Do you keep the coin? What the heck do you do?

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Put the $40 item to the side and don't resell for the time being in case Buyer B comes back on this. Otherwise: do nothing.

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Logical. That's easy. Just put it on the table of things I'm supposed to list and it'll stay there for quite a long time, I will forget about it and one day I'll pick it up and say "Oh, Hey, I remember this thing!" and it will be long past the buyers memory too. Then I will sell it (long down the road). Will laugh if Buyer buys it (AGAIN).

[ajs_coins_and_alchemy]

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@robbie31415 wrote:

If Buyer B is happy, I'd let it be.

You attempted to correct things, and he said there is nothing to correct.

Could Buyer B be a foreigner who resold item and never actually saw it ? Like drop shipped your item.

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Agreed & Agreed. Never did get that positive feedback he claimed he was coming back to leave me...

No, not a foreigner drop shipping. 

Buyer B:

- On EBay for 24 years

- Over 3,000 FB

- Googled them, owns a business in their town

- Bought an item from me a little over 6 months ago... technically repeat buyer (just 2x) but not one with any frequency.

If it was a repeat buyer of mine that bought from me more frequently or something, or I knew them better, I'd  be more comfortable to push a bit harder... I don't know this person and I did my best trying to fix this for them...

[ga_open_box_llc]

Maybe the coin you sent him has a bigger value that you may have overlooked. I would just hold on to the $40 coin for awhile, just in case and wait it out. It is weird but you did try to make it right, but he claimed you sent the right one, so unless you want to try to straight up call him a lier,  then just leave it be. 

[ajs_coins_and_alchemy]

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@ga_open_box_llc wrote:

Maybe the coin you sent him has a bigger value that you may have overlooked.

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Lol, completely understand where you are coming from,, and when I chatted with my Dad about this he said the exact same thing, but that's like an infinitesimal possibility.... I'm not trying to argue with you or prove you wrong, but I literally have to write this out because this is how stupid the overall situation is. I can not reasonably imagine this person is that happy with this set that they forego the situation entirely. I would literally be happy letting Buyer B keep this set, and send him the correct item.  I don't care about the set he received by mistake. He can keep it for all the trouble. It's somewhere between $5.82 Cash value and $10 Retail value.

The set he would have received is a common modern uncirculated set that is barely worth above face value. The coins inside if cut open have a face value of like $5.82 or something? I sold it for $15.95 free ship so it's like $10 + shipping which is already on the higher end of prices. Sold bulk I sell them for like $8, also on the higher end of prices. Only way this has "higher value" that I overlooked is some crazy error in the coin. Even a packaging error doesn't carry that much of a premium and I look for those. So it would only carry more value if one coin itself had a mint error.

I honestly see these regular sets sell pretty regularly below at or near face value pretty often. I mean, sellers could cut the packets open, take the coins out, and take them to the bank. They will make more money than they do selling it on EBay.... 🙄 Plus no risk and much easier and less headache... but to each their own, some people just like to lose money. I have a bag of coins from sets I cut up to take to the bank because the sets weren't "pretty" enough to sell, and the cash value was higher than what I would make selling them.

I only sell them because I have a handful from a bulk lot and if someone buys multiple I'll make a better profit. They are easy to list and sell, they sell themselves.

The coin he was supposed to receive was a Silver Commemorative Dollar. It has actual value.

[ga_open_box_llc]

I'm not sure then. It is rather weird he would claim he got the right one when. Did the other guy send you pictures of the $40 one you sent him?

[ajs_coins_and_alchemy]

He shipped it back, I already have it in my possession.

[ajs_coins_and_alchemy]

Mistake was brought to my attention I think Tuesday. Then A shipped back. Buyer A & B are both super trustworthy seeming, but I didnt believe A (because it just sounded crazier for B to lie). I got the coin now I'm like darn, A was right. Whats up with B??

Literally have the coin and sitting here like W --- T ---- F

[ga_open_box_llc]

Maybe reach out again? Maybe he got orders mixed up and hasn't realized. I'd be worried it bite me back later on. It is super weird. 

[serenitystrawsnstuff]

Tell both of them to send you a closeup of the coin they got.  That way they can't lie.  If a buyer tells me they got a flawed or broken item, I always tell them to send me a picture of it.  Some people try to get away with saying they got the wrong thing so you send them a replacement.  Unfortunately, some people lie, you have to be a detective!! 😁

[robbie31415]

But this person isn't asking for anything.

If I tell the seller all is good and he keeps hounding me asking questions, then I will most likely get annoyed with this seller.

Leave it be, and if he comes back in the future just tell him you will take care of him regardless of the eBay time frames.

That's what I'd do anyways.

[ajs_coins_and_alchemy]

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@serenitystrawsnstuff wrote:

Tell both of them to send you a closeup of the coin they got.  That way they can't lie.  If a buyer tells me they got a flawed or broken item, I always tell them to send me a picture of it.  Some people try to get away with saying they got the wrong thing so you send them a replacement.  Unfortunately, some people lie, you have to be a detective!! 😁

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I agree with you when someone is asking for something. Buyer A did ask for something, but it was such an inexpensive item they asked for, I didn't feel the need to ask for photos. I figured I will take them at face value and pay them back with "good will" and not insult them. Turns out they were honest. I received the more expensive coin in their return pkg. I "won" in that scenario. I actually comped them the original set so they got their item free.

Buyer B is the one where I'm somewhat confused, but they never asked for anything. I know there is no way in heck he got anything other than Buyer A's mint set. Buyer B claims to be happy. Not someone I wannt to "poke the bear" with.

[ajs_coins_and_alchemy]

Kind of agree and kind of understand ... but bite me how? A negative feedback? Really simple response to negative feedback ...Something along the lines of "In the very beginning, we initially contacted you about a potential mix up of packages/orders. You claimed there was no mix up, you got what you ordered and you were happy. We let it go. Now you are back claiming there is a mix up and you are unhappy. We're more than willing to straighten this out on our own dime, as we offered to do originally, but you told us there was nothing to fix. What more can we do? We aren't mind readers?"