eBay

mdaheritage · ‎09-07-2020

Hello All,

This is my first post on the eBay forums. 😉

A buyer requested to cancel before I shipped an item. I agreed but instead of just using the "Cancel" feature, which would have automatically issued a refund from my PayPal account, I went into Paypal and manually issued the refund.

Question: If I proceed with cancelling the order, will the buyer receive a second/duplicative refund or will the eBay-PayPal system note that I already issued a refund?

I ask because the eBay system still thinks this transaction is active and doesn't know it has been cancelled. I don't want to incur a defective mark on my account nor do I want eBay to send the buyer a refund later down the line because the item never shipped. The item is still listed under "Paid-Ship Now." Nooo!

What should I do?

kensgiftshop · ‎09-07-2020

@mdaheritage wrote:

Question: If I proceed with cancelling the order, will the buyer receive a second/duplicative refund or will the eBay-PayPal system note that I already issued a refund?

No, as long as you issued the refund through the original Pay Pal transaction, there is nothing left to refund, so they won't get a second refund when you cancel the order.

Have a great day.

nkpina2014 · ‎09-08-2020

If you used the Refund Transaction function on PayPal, PayPal will send an alert to Ebay that the transaction has been refunded. There's no (supposedly) way that a buyer can then request or receive a second refund.

In a day or three, you should see the transaction as refunded on your My Ebay / Transactions view. If not, give Ebay a call and let them know that the transaction has been cancelled, and you used PayPal to refund. Due to the PayPal / Managed Payments thing, there may be a breakdown in communication between the two.