I'm a powerseller (different account) and I have never been able to remove a negative or neutral unless the shipping carrier screwed up.
Last month, my girlfriend purchased a few items from a seller on eBay and they turned out to be non-authentic. She was pretty upset because it was a father's day gift so she left negatives for both orders. Immediately after, she realized she could return the items at the seller's cost so she did that and selected, "Doesn't seem authentic."
After she returned the items, eBay gave her a refund which also had a message within the opened case stating, "we removed the listing from the site" with no other information. It said to check her messages for more information but there was nothing there.
A few weeks later, her negative feedbacks disappeared. She was unhappy about this so she called eBay asking why they were removed. The rep said, "if a seller offers offers to return the items at their cost, any feedback corresponding to the transaction can be removed if the seller contacts us." HUH???? Is this true? Is there anywhere on eBay that states this?
One thing I noticed is that the same exact day she left him the negatives, he changed his username. Does this somehow get rid of the negatives eventually? They disappeared about 2 weeks after his name changed.
I need to understand what's going on here. Every time I contacted eBay, they told me that feedback is the opinion of the buyer. So how did this guy get possibly his feedbacks removed?
