Oddest Payment Dispute I've Received

[gal220joy]

Buyer opened a payment dispute. Here is their note along with dispute:

"The website doesn’t exist and I tried emailing them and it wasn’t a valid email. I bought it off an ad on Facebook. It was two tables that I ordered."

I sold them a multi tool. Shipped it a few days ago, and it was tracking on time. It actually arrived today.

I contacted buyer, and they indicated a mistake was made (continuing with the Facebook story and said to be confused about crossover with ebay) but they haven't closed the dispute. So I challenged dispute and provided documentation on tracking and confirmed delivery.

Now I'm given message the buyer's payment institution will respond, and it could take 2-8 weeks.

Any advice on this? I do think I gave ample screenshots of pertinent info. 

Seems like other payment disputes I've been protected from but not this one apparently.

[gal220joy]

So after I challenged the dispute, I did receive this message from ebay.

"We’re letting you know that this dispute is eligible for eBay Seller Protection. You’re not responsible for the dispute amount and the dispute fee. We’ll close the dispute once we receive the final outcome from the buyer’s payment institution. Right now there’s nothing you need to do."

[slippinjimmy]

You are protected it says so right in the message.

You don't need to do anything as it says in the message.

A Bank/Credit Card chargeback take forever to close but it usually doesn't take the 8 weeks, 2-3 is more normal.

If eBay put the funds on hold you will just have to wait it out.

[mam98031]

The message from Ebay means exactly what it says.  To break it down for you.  The buyer appears to have gone to their payment source and filed a dispute claiming they had not received the item.  Because the tracking shows the item has been delivered, Ebay is covering you, as they should, under Seller Protection.

So you are in the clear.  You need to do absolutely nothing.  Ebay has it from here.  Leave it alone.

[iamalwaysright]

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@gal220joy wrote:

So after I challenged the dispute, I did receive this message from ebay.

"We’re letting you know that this dispute is eligible for eBay Seller Protection. You’re not responsible for the dispute amount and the dispute fee. We’ll close the dispute once we receive the final outcome from the buyer’s payment institution. Right now there’s nothing you need to do."

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Yea I was going to say this when I read your OP. The stupid thing is that it's very likely that the buyer will still win that payment dispute and get their money back as well as your item too. But it will come out of ebay's pocket, which means it will come out of all of our pockets (raised seller fees). 

At least you didn't get shafted. Buyers are allowed to run amuck around here these days.

[gal220joy]

Thanks. Yes, that's why I posted ebay's message as it stated I was covered. Sorry I wasn't clear.

[gal220joy]

Yeah, like does this mean the buyer was just scamming? Seems rather farfetched that a facebook purchase dispute would show up on ebay.

[mam98031]

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@gal220joy wrote:

Yeah, like does this mean the buyer was just scamming? Seems rather farfetched that a facebook purchase dispute would show up on ebay.

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NO, it means you were covered by Seller Protection.  The issue is now between Ebay, the buyer and the buyers funding source.