Notification on What Day to Cancel for Non Payment

[jmg3546]

Hello, 

I'm a new seller and I have two buyers with zero feedback that haven't paid. This morning I was somewhere in the eBay seller hub and it provided a notification above the auctions telling me that I have until August X , 2023 until I can cancel due to non-payment. My question is, where did I see that? I have looked for the last 20 minutes for that page and I can't find it.

Also, what is your opinion on the following? One of the zero feedback auction winners has won three auctions over the past 6 days for substantial money and hasn't paid. This person has contacted me twice and on both occasions has told me that they will pay soon, but still has yet to pay. This person is bidding on most of my big ticket items. I'm getting suspicious that they aren't going to pay. What are your thoughts? 

Thanks,

🙂

[jmg3546]

The automatic cancellation page only gives me an option of a 30-day wait. I can't change this to 4?

JG

[a_c_green]

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@jmg3546 wrote:

The automatic cancellation page only gives me an option of a 30-day wait. I can't change this to 4?

JG

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You should be able to click on the little Down Arrow next to the number of days to open a small pulldown menu of alternate waiting times, like this:

Ref: https://www.ebay.com/Cancel/Preference/UnpaidPurchase 

[mam98031]

It has been the way I have done them since the time the policy changed.  I have always filed them manually and I have always filed them shortly after the 96 hour mark.

From what you describe, it appears they improved the Automated process over what it was before.

I appreciate all your research.  Our experiences appear to be different.  I'm not sure how to explain that.

[mam98031]

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@jmg3546 wrote:

The automatic cancellation page only gives me an option of a 30-day wait. I can't change this to 4?

JG

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That use to happen when you have combined shipping rules set up.  I don't know if that is still true.