Notification on What Day to Cancel for Non Payment

[jmg3546]

Hello, 

I'm a new seller and I have two buyers with zero feedback that haven't paid. This morning I was somewhere in the eBay seller hub and it provided a notification above the auctions telling me that I have until August X , 2023 until I can cancel due to non-payment. My question is, where did I see that? I have looked for the last 20 minutes for that page and I can't find it.

Also, what is your opinion on the following? One of the zero feedback auction winners has won three auctions over the past 6 days for substantial money and hasn't paid. This person has contacted me twice and on both occasions has told me that they will pay soon, but still has yet to pay. This person is bidding on most of my big ticket items. I'm getting suspicious that they aren't going to pay. What are your thoughts? 

Thanks,

🙂

[mam98031]

If it has been 96 hours and one minute past the time the buyer purchased the item but did not pay, you can file a Cancellation using the reason the Buyer did Not pay.

[glgenterprise]

Also - block the non-paying buyer so they can no longer bid on your items. It won't help with the ones they've not yet paid for and any open bids, but at least they can no longer bid on any additional items.

[a_c_green]

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@jmg3546 wrote:

One of the zero feedback auction winners has won three auctions over the past 6 days for substantial money and hasn't paid. This person has contacted me twice and on both occasions has told me that they will pay soon, but still has yet to pay.

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If any individual auction win by them is more than four full days old (i.e. at least 96 hours from time of auction end), cancel the sale and select the Buyer Did Not Pay reason. (That selection is important to make. If you do not see it in the list of choices for why you are cancelling, wait a few hours more and check again.) Written promises to pay from a zero-feedback active bidder who's already past the deadline(s) on earlier wins should be disregarded.

You could stop his future bidding by putting his ID on your Blocked Bidder List (here), but I would be inclined to take things one step at a time. Start by nuking the transaction(s) that have gone unpaid for more than 4 days, and see if that gives him a wake-up call for his current obligations. 

Also check your Buyer Requirements page (here), and set your Unpaid count restriction to no more than 2 Unpaids over the past 12 months. You might also want to set the restriction for low-feedback buyers who have already bought 1 or more items from you in the past 10 days.

In general, be aware that big-ticket listings put up by a seller with a feedback of only (13) so far will make you a target for scammers, so go carefully, and ask questions here anytime. Good luck.

[soh.maryl · Accepted solution]

You were "somewhere in the seller hub"?

In order to cancel a sale due to nonpayment, you need to be in the actual listing in your selling history in order to do this. 

[jmg3546]

Thank you for taking the time to write a detailed answer! I appreciate your help.

[jmg3546]

Thank you so much!!! It was in the Seller Hub under "Seller Tools" then, "View My eBay Selling", lastly clicking on "SOLD".  Why isn't this on the "Waiting for Payment" page? Thank you again!!!!

[12345jamesstamps]

After 4 days I would cancel. Do not send any invoices on auctions...that pushes it more days until you can cancel. Example: if its been 4 days and you send an invoice you will have to wait another 4 days to be able to cancel them.

Some of my buyers are retired and get paid once a month on their monthly social security...so I do wait sometimes....but they have feedback.

The one with 3 auctions...different days...so you might not be able to cancel all 3 at the same time...might only be able to cancel one and then another one the next day.

And block the seller.

[mam98031]

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@soh.maryl wrote:

You were "somewhere in the seller hub"?

In order to cancel a sale due to nonpayment, you need to be in the actual listing in your selling history in order to do this. 

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No you don't.  You can do it from the Seller hub, in the orders box, click on the line item that says Awaiting Payments.  In the left column there is a drop down box beside the unpaid listing.  In that menu there is an option to Cancel the order.

Going into the actual listing does not get you there without going to View Items sold on the upper left side of the listing, then to the drop down menu on the right side of the buyer's name and selecting Cancel the sale.

[mam98031]

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@jmg3546 wrote:

Thank you so much!!! It was in the Seller Hub under "Seller Tools" then, "View My eBay Selling", lastly clicking on "SOLD".  Why isn't this on the "Waiting for Payment" page? Thank you again!!!!

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It is so much easier than that in the Seller Hub.  Look in the Order box.  Select Awaiting Payments.  Find the listing you want to cancel.  On the left of that line item is an arrow for a drop down menu.  Then select Cancel from the menu.

[mam98031]

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@12345jamesstamps wrote:

After 4 days I would cancel. Do not send any invoices on auctions...that pushes it more days until you can cancel. Example: if its been 4 days and you send an invoice you will have to wait another 4 days to be able to cancel them.

Some of my buyers are retired and get paid once a month on their monthly social security...so I do wait sometimes....but they have feedback.

The one with 3 auctions...different days...so you might not be able to cancel all 3 at the same time...might only be able to cancel one and then another one the next day.

And block the seller.

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Just for clarity.  I isn't 4 calendar days, it is 96 hours from purchase.  So for example a buyer purchases an item at 1:00PM on Sunday, if they don't pay you can file the cancellation on Thursday at 1:01 PM.

[a_c_green]

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@mam98031 wrote:

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@12345jamesstamps wrote:

After 4 days I would cancel. Do not send any invoices on auctions...that pushes it more days until you can cancel. Example: if its been 4 days and you send an invoice you will have to wait another 4 days to be able to cancel them.

Some of my buyers are retired and get paid once a month on their monthly social security...so I do wait sometimes....but they have feedback.

The one with 3 auctions...different days...so you might not be able to cancel all 3 at the same time...might only be able to cancel one and then another one the next day.

And block the seller.

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Just for clarity.  It isn't 4 calendar days, it is 96 hours from purchase.  So for example a buyer purchases an item at 1:00PM on Sunday, if they don't pay you can file the cancellation on Thursday at 1:01 PM.

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At the risk of muddying things up here... I thought we came to the conclusion some months ago, following some testing that I think included one of the eBay reps here, that if you did not have automatic cancellations in effect (here), your manual cancellation for Buyer Did Not Pay could not be done until Calendar Day 5. So in your example above, the OP might need to wait until Friday morning if they need to do the cancellation manually.

In other words, the automatic cancellation can trigger one minute after the 96-hour mark is reached (and I can confirm from recent experience with a deadbeat buyer of mine that that is indeed what will happen), but if you are doing cancellations manually instead, you may need to wait until the morning of the fifth day following the time of the unpaid sale.

[mam98031]

@a_c_green 

Nope.  It is likely the other way around.  I just did one yesterday in just a little over 96 hours after purchase.

When we had the Automated Assistant on the old system for UIDs, it did not file the UID until the day AFTER the timeframe to make sure the full amt of days were met.  

[a_c_green]

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@mam98031 wrote:

@a_c_green 

Nope.  It is likely the other way around.  I just did one yesterday in just a little over 96 hours after purchase.  

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What I think may have been improved here is the availability of Buyer Did Not Pay on manual cancellations, such as what I assume you did, based on your wording here. Past conversations suggest that sellers had to wait until the 5th day to do a manual cancel.

As I saw as recently as two nights ago with an Unpaid buyer of mine, the automatic process, if you have it activated (here), will trigger cancellation just one minute beyond the 96-hour deadline (or whatever later deadline you have chosen, up to 30 days maximum).

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@mam98031 wrote:

When we had the Automated Assistant on the old system for UIDs, it did not file the UID until the day AFTER the timeframe to make sure the full amt of days were met.  

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Okay, here's where things got a little interesting... I went back into my sale cancellation records from the 2010s, when the old Unpaid Item Assistant process was in effect (I was doing automatic cancellations using the Assistant, not manual ones), and the pattern seen in the timestamps of the notifications sent to my eBay business email address was clear: 

1. My choice of settings gave buyers 4 days to pay before the process was to trigger. When the item had gone unpaid for 96 hours (4 full days) plus one hour (not minute), the UPI process would begin. 
    
2. When started, this sent off a notification to the buyer that he had 4 additional days within which to cough up the money. (The old UPI process did not do an instant cancellation.) 
    
3. If that 96-hour deadline was missed, the UPI process would do the final cancel one minute later.

I looked through numerous automated cancellations using the old UPI Assistant, browsing back as far as 2013, and the timing was pretty clear: the UPI dispute would open at 96 hours plus one hour from the time of sale, and it would close with an Unpaid slap on the buyer at 96 hours plus one minute from when it opened.

[jmg3546]

Thank you for your help. I will take your advice and stop sending invoices.