Reminds me of when I'd ordered a surround sound thing from BestBuy, I cancelled the order within mere minutes upon finding the same thing online elsewhere for $150 cheaper. Call BestBuy to confirm cancellation, yep, cancelled but nope never refunded. I'm told take three working days, wait, no refund. Call them again, yep, cancelled, nope, not refunded. Told they'd do it, never done. I go to the local store talk to manager, forwards me unto regional manager as I was to "pick up" the unit at the store, not have it shipped per se. Regional manager, same thing, he'll make sure it's refunded... Never refunded. Few weeks later item appears on my doorstep shipped to me!
No record of any shipment to me via my online BestBuy account yet there it is... By this time the other I'd bought already arrived. So I take it along with the shipping carton to the local BestBuy only to be told they can't refund it even though the unit was still sealed, still in its shipping carton. Talk to the manager who tells me that it was shipped to me so the store can't refund it and it need be sent back to point of origin. I asked they do it, they refused said I have to do so via my online account at BestBuy. I show them on my phone there is no place to do that as I ordered it originally for "pick up."
I given a phone number to corporate take care of it... OH MY GOSH. I get told there that "It should have never been shipped to me as the order was for store pickup..." Uh duh, huh duh? No kidding, I already explained all that... So I get told someone at the point of origin web sales operation would be calling me, get it taken care of. Guess what? No call. So, knowing what I know getting as the time investment I'd experienced in trying get it taken care of had I been paid $15 an hour was more than I paid for the merchandise right? I issue a dispute on the charge w/ my bank and they find in favor of BestBuy whom supplied them with the tracking number for the shipment which I'd no access to other than what was on the shipping carton when it arrived. I tried explain all this to the bank whom in their "wisdom" told me, "Why not just resell it." Can you believe it?
Well, it was near right after that I was at Walmart, we were looking at TV's as was another party and we began talking. His wife mentioned Best Buy and I let forth the flood of my experience there, turns out she's an attorney and tell's me file with The State Attorney General. Boy howdy, I never saw a retailer skip rope so fast in my life! I got calls from the regional manager, store manager, warehouse manager where it'd shipped from and was ushered to the local store where I was paid back in cash. My goodness it was like I was royalty ushered to the local store office that seldom a customer ever see whilst Mr. Manager Man offered me coffee and such. Just to be a "concerned citizen" I decided to say I wanted the entire order wiped off record online. His face turned gray as a stormy sky saying he didn't have the ability to do that. I told him I'd spent like 30+ hours with various entities at BestBuy trying to resolve what should have been simple to resolve right? I asked him what 30+ hours of pay he receives and that my time has value as well.
I took the refunded cash, left the unit with him at the store and told him I will not inform the State Attorney General of resolution until the matter is solved to my satisfaction. Yep, The State AG contacted me perhaps a week or so later about the matter and I expressed my frustration with BestBuy as well as my time investment thereof in trying to solve the matter. Guess what? Within a matter of a week my phone was ringing again, this time the online warehouse told me they'd issued a credit to my card! UNBELIEVABLE.
So... I explain to that person I'd already been refunded and wanted the order completely erased and there was the "Ah ha!" moment. Apparently BestBuy at least at the time like had some other web entity that basically ran their online ecommerce operation! Nice huh? I get told to just keep the merchandise with BestBuy's apologies, I of course left it with the local store manager and get told that's not how these things get handled. REALLY!?!?!?! Wow! I mean hey, could have fooled me right?
So being a good creature I take the money out the bank to bring it over to BestBuy, I see the manager once again, tell him all I was told by this other fella and he's like, "Ah duh? Huh duh?" having NO CLUE WHATSOEVER of how the online operation operates! Instead he tells me that he was told to take care of it and take care of it he did only for me to reply, "Obviously you did not take care of properly or I'd not be here right now and oh, by the way, what happened to the unit I returned?"
The joust was getting ridiculous, seriously ridiculous. He tells me they entered it back into inventory and that's when my lady pipes up, "Well, why don't we buy it with the cash and give it away as a present for her brothers birthday..."
Oh my gosh the look on the managers face was just PRICELESS, I DO MEAN PRICELESS.
No, I didn't go that route nor would the store accept the cash back so instead I ended up getting my lady a new phone and not at BestBuy per se. YES!!!!! Finally the record was deprecated from my online account and case closed. Icing on the cake is months after it was all finally settled what happens? I mean like 5 months later? I get a call from BestBuy corporate asking *ME* if it'd been resolved!!!!
Now the irony of the entire matter is that most everyone considers Government never having the left hand knowing what the right is doing per se yet here said Government displayed the same of Best Buy. It reminded me so much of the movie "Aliens" where the woman "Ridley" went in to try and get information from "Mother" the computer that was overseer of the spaceship only to find the entire crew was expendable.
