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‎11-12-2022 08:02 AM
I have sold 3 items and the sellers have said they sent the payment and I have not received them. The sellers want a refund because I didn't sent the item. But I didn't receive the payment. What is going on???? Three times this has happened to me. I have sold other items and everything has gone smoothly. Help!!
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Not Receiving Payments
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‎11-12-2022 08:40 AM
You are the Seller- people that buy from you are the Buyers (you keep saying 'sellers').
Anyway; Go to My Ebay and see PAYMENTS tab; is there an amount in the PENDING? If that equals what the item is, then the buyer paid.
You need to ship asap. You can use those 'pending funds' to pay for the shipping label if you buy the label through ebay (just click 'ship', pick the way it's shipping, input size and weight- then at the bottom of the page you can click 'Pending Payments' to pay for that label.
Not Receiving Payments
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‎11-12-2022 08:14 AM
I only see 5 sales under this ID. Are you speaking of those, or of other live listings? I'm confused...
Not Receiving Payments
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‎11-12-2022 08:21 AM
Once the buyer pays for the item, you must send it then, you do not wait until after eBay sends you the money. You send the item immediately. If you are a new seller ebay holds all of your funds for 2-3 weeks before they send you any money to make sure you are sending the items out, and the items are being properly received. This 2-3 weeks is a trial period for you, and if you messed that up, you probably will mess up your account.... Which it sounds like you already messed it up by not sending out the items that you sold. I think you need to contact eBay immediately and see if your account can still be saved. Also, you need to really read up on how to sell on this site. From your post it looks like you have the order of how things go a bit askew. You first need to list the item, once it sells - and once the buyer actually pays for the item.... you ship it out. IF you are able to print your own labels, use eBay to print out the label, and then you drop it off to the carrier (or arrange for a pick-up). If everything goes well, you will receive your money into your bank account from eBay. MOST of the time, even now (and I've been selling here for years), I am shipping items out before the money is even processed, leave alone sent to me from eBay. This is how this works. They haven't cheated me out of money or anything. But you have to do things the right way. And you just aren't.
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‎11-12-2022 08:37 AM - edited ‎11-12-2022 08:38 AM
If those items show up here, you need to ship them ASAP
https://www.ebay.com/sh/ord/?filter=status:AWAITING_SHIPMENT
This list shows which customers have officially paid for their items. Those monies will be forthcoming to you after 'processing' and short holds......
If items are here, the buyer has NOT PAID YET
https://www.ebay.com/sh/ord/?filter=status:AWAITING_PAYMENT
Not Receiving Payments
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‎11-12-2022 08:40 AM
You are the Seller- people that buy from you are the Buyers (you keep saying 'sellers').
Anyway; Go to My Ebay and see PAYMENTS tab; is there an amount in the PENDING? If that equals what the item is, then the buyer paid.
You need to ship asap. You can use those 'pending funds' to pay for the shipping label if you buy the label through ebay (just click 'ship', pick the way it's shipping, input size and weight- then at the bottom of the page you can click 'Pending Payments' to pay for that label.
Not Receiving Payments
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‎11-12-2022 09:36 AM
@vickybuz wrote:I have sold 3 items and the sellers have said they sent the payment and I have not received them. The sellers want a refund because I didn't sent the item. But I didn't receive the payment. What is going on???? Three times this has happened to me. I have sold other items and everything has gone smoothly. Help!!
As others have pointed out, I don't think you fully understand how ebay works.
The buyer pays.
You ship immediately.
The money takes a while to get to you.
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‎11-12-2022 11:50 AM
Thank you very much for the info!!!!!
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‎11-12-2022 11:51 AM
Thank you for the info!!!
