Not As Described return, claiming not authentic. I have proof, yet still not enough.

[msmsfashion]

Hello Sellers!

I recently got a return request from a buyer saying "In my opinion, this is not authentic". I assured the buyer that it was and but decided to contact the manufacturer for additional verification. The manufacturerer received the photographs and stated that it (a handbag) was 100% Authetic. I sent that email chain to ebay and they still ruled in the buyers favor. Apparently they require more proof? I guess i don't understand how the people that made the product stating that they indeed made it is not enough proof. Has anyone had this happen to them before? Should this be enough proof to rule this in my favor?

[femmefan1946]

She doesn't want it.

Tell her to send it back for a full refund.

When it arrives, refund her.

Put her on your Blocked Bidder List.

Relist your item.

Your time is worth 18 cents an hour at minimum wage here in British Columbia.

How long have you already spent stewing about this? Twenty minutes? That's $3.60. Two hours? That 's $22. 00 you'll never see again.

This is business, not personal.

And what if she gets mad and decides that she will make sure you cannot "defraud" some other buyer with your "fake" items. Most homes have scissors.

Get it back as soon as possible, relist and move on.