mam98031 • Volunteer Community Member • Buyer/Seller since 1999
@njcarpetbagger wrote:Honestly I think it is the seller's option to relist if they are not getting an answer from a zero feedback buyer on paying. If you don't get an answer on payment then you can pretty much assume you won't be paid. I'm not going to sit around and waste time waiting for payment. If I list something as buy it now I can cancel if needed and if I list something as an auction I can also cancel it. I am just saying it is what I do and it is an option. 90% of the time a zero feedback buyer does not pay.
Oh it is an option of the seller. Not a good option, but an option all the same. You have every right to make the decision as long as you are willing to live with the consequences of your actions.
If your second buyer purchases and pay and then your first buyer purchases and pays, what will you do. Cancel the first transaction? What reason would you use? You can't blame it on the buyer as this pickle is NOT their fault, it is yours. And the only legit reason for cancelling the transaction is that you are OOS [out of stock]. That cancellation gets you a Defect on your Dashboard. Just a few of those and the health of your selling account could be at risk.
That is why it simply is not a good idea. It is much better to complete the first transaction by cancelling it for non payment BEFORE you move on to list it and sell it again.
kyle@ebay wrote:
@pburn wrote:
@ms.rodriguez* wrote:It's actually 96 hours after the ad ended. On the 4th day. Give them an extra minute to pay . No $$, then cancel with the excuse that buyer did not pay. Make sure to block that buyer.
All over the help pages on this topic, eBay states "four calendar days."
Does the nonpayment cancellation option appear after 96 hours or 4 calendar days? There's a definite difference . . .
Hey @pburn, an order can be cancelled after 4 calendar days, as outlined in our help page here. As @nobody*s_perfect mentioned, it is stated as calendar days so as to differentiate from business days.
It is 96 hours. For example if a buyer purchases something on Monday at 12:00PM and they do not pay by Friday at 12:01PM, you can file the cancellation for non payment. You do not have to wait until Saturday.
It is the way I file mine and it works every time.
@cajoh-1152 wrote:As a new user selling Pokémon cards, I spent time listing items to have fraud offers .. i canceled listings and relisted and have the same issue. i went into settings and changed requirements to reflect not accept offer from buyer with 0 follower or 0 feedback. i changed 4 of my listings to fixed to 'immediate payment required'. i had relisted each time a scammer has offered to buy because i accepted unknowingly. Cust serv had me end all listings and removed option to promote because my complaint was that after accepting a scam unknowingly i was charged the promotion for every time i relisted each card. on 56 cards listed at that time i was very frustrated. spent even more time with chat. im not sure if i should promote listings now and struggling to find correct pricing since the card form 1996 Japan are worth money i don't want to start .99 and sell for nothing.. i dont want to promote to scammers .
You can NOT block buyers with zero feedback. There is no such block on Ebay nor has there ever been.
What are you calling " a scam", a non paying buyer? That is certainly not limited to new members. You are correct, the only way to avoid non paying bidders is to set up Fixed Price listing and require immediate Payment [IPR].
@pburn wrote:
@reallynicestamps wrote:
The "96 hours" is better than calendar or business days, because it leaves out "days" entirely.
When this whole cancellation for nonpayment process was introduced, sellers who had their automatic cancellation for nonpayment in place (or if they switched to automatic), unpaid transactions were cancelled by eBay automatically after 96 hours. Period. No "days" involved--just after 96 hours.
Sellers who were cancelling unpaid transactions were the ones for whom the number of days (after four full days, cancelling on day five) came into play.
Lord only knows how any of this is currently being processed.
And I definitely agree with @nobody*s_perfect that the help pages on this topic are really quite poorly written.
Please pass along to the appropriate team that all the pages dealing with the cancellation for nonpayment process--both automatic and manual--need to be rewritten with precise language. People responded in this thread are long-time members, and they still can't figure out how the dang process works--timing-wise, anyway. That's definitely the fault of whoever wrote the help pages.
Hey @pburn I'll be glad to pass along this recommendation for the help pages on this subject to include more precise details, specifically in relation to timeframes.
Kyle,
@pburn wrote:
@pburn wrote:
Thanks, kyle@ebay, but this might be a better page to link than the one you provided in your post.
Still, I think there needs to be more clarification on the "4 calendar day" process.
"If that happens, you can cancel the order after 4 calendar days."
In the following scenarios, which is correct?
- If a buyer wins an auction at 10 a.m. on Monday, four calendar days later will be Friday, and after four calendar days would be Saturday at 12:01 a.m. The transaction could be cancelled at any time on Saturday.
- If a buyer wins an auction at 10 a.m. on Monday, four calendar days will be Friday, and the transaction could be cancelled at any time after 10 a.m. on Friday.
- If a buyer wins an auction at 10 a.m. on Monday, 96 hours will be Friday, and the transaction could be cancelled at any time after 10 a.m. on Friday.
Will the transaction be cancelable on Friday or Saturday?
It appears this post may have been overlooked, kyle@ebay. Could you please clarify which of the above examples is correct?
Just to reinforce--this discussion is, on my part at least, referring to the manual cancellation of unpaid transactions.
Since we're still seeing conflicting timeframes being posted regarding when the option appears for a seller to process a manual cancellation for nonpayment, it is imperative for us to receive a definitive answer from the Community Team on the correct timeframes and procedures for this process.
Hi @pburn. In reviewing the prior information, it appears kyle@ebay gave the correct information here. Based on our internal and our customer-facing information, the time frame is 4 calendar days.
Elizabeth,
