mam98031 • Volunteer Community Member • Buyer/Seller since 1999
@gramophone-georg wrote:
@mam98031 wrote:
@the_fancy_fox wrote:The bottom line here is really simple. Buyer should NOT be allowed to open a case if ebay has no record of payment. End of story. Why in the world does a seller have to babysit a case that has no merit?
What should happen is the buyer should be informed at the time they try to file the case that ebay has no recorded payment and direct them to contact their seller through the contact seller link or respond to the non payment case thats been filed against them. THATS the proper way to "contact your seller".
Geez, this stuff really isnt hard. Well except it seems to be for the software writers that test nothing and have no clue how the program reacts to established code.
It can't be that simple. Unless Ebay changes and states that all purchases have to be paid via an electronic form accepted by Ebay.
https://www.ebay.com/help/selling/listings/choosing-get-paid/accepting-other-payment-methods?id=4184
To make such a change as you suggest would significantly hurt some sellers.
Look, they already did it without a care in the world after they bought PayPal "for our protection". They didn't care that I lost at least 1/4 of my regular customers because of that move. Why should they be so sensitive about "protecting" all sellers and buyers equally?
I have no idea what you are talking about. What does the purchase and subsequent sale of PP have to do with the issue we have been discussing? Why would you lose customers because Ebay bought and subsequently sold PP?
@gramophone-georg wrote:
@mam98031 wrote:
@gramophone-georg wrote:
@mam98031 wrote:
@the_fancy_fox wrote:The bottom line here is really simple. Buyer should NOT be allowed to open a case if ebay has no record of payment. End of story. Why in the world does a seller have to babysit a case that has no merit?
What should happen is the buyer should be informed at the time they try to file the case that ebay has no recorded payment and direct them to contact their seller through the contact seller link or respond to the non payment case thats been filed against them. THATS the proper way to "contact your seller".
Geez, this stuff really isnt hard. Well except it seems to be for the software writers that test nothing and have no clue how the program reacts to established code.
It can't be that simple. Unless Ebay changes and states that all purchases have to be paid via an electronic form accepted by Ebay.
https://www.ebay.com/help/selling/listings/choosing-get-paid/accepting-other-payment-methods?id=4184
To make such a change as you suggest would significantly hurt some sellers.
Look, they already did it without a care in the world after they bought PayPal "for our protection". They didn't care that I lost at least 1/4 of my regular customers because of that move. Why should they be so sensitive about "protecting" all sellers and buyers equally?
I have no idea what you are talking about. What does the purchase and subsequent sale of PP have to do with the issue we have been discussing? Why would you lose customers because Ebay bought and subsequently sold PP?
You must not have read my post.
When eBay made PayPal mandatory I lost all of my regular money order, check, and cash buyers who did NOT want to use PayPal... and there were quite a few of them.
eBay didn't care THEN that going electronic hurt sellers AND buyers. Why should they suddenly care now?
You like to say that someone hasn't read your post when they respond to you. But it is important to keep in mind that we are not in your head and while you may know what you are trying to say, the typed words you choose many not completely portray that. So for the record, I read what you wrote just fine. My reading skills are fine, so please stop trying to make it seem they aren't up to snuff.
So you don't like that PP is mandatory. OK, got it. It is mandatory to state that you accept PP on your listing, but it is not the only form of payment you can accept. But you are limited to what you can say on your listings.
It is doubtful that in today's world that your concern over not being able to accept a check or money order would still hold true. Years ago it was VERY true. But shoppers have changed and so has the way the most of them pay when shopping on the internet.
Ebay's position on electronic payments or not has nothing to do with whether a buyer can open a claim. That they can do. But it does matter when it comes to being covered by the MBG as previously stated.
@the_fancy_fox wrote:
@mam98031 wrote:
@the_fancy_fox wrote:The bottom line here is really simple. Buyer should NOT be allowed to open a case if ebay has no record of payment. End of story. Why in the world does a seller have to babysit a case that has no merit?
What should happen is the buyer should be informed at the time they try to file the case that ebay has no recorded payment and direct them to contact their seller through the contact seller link or respond to the non payment case thats been filed against them. THATS the proper way to "contact your seller".
Geez, this stuff really isnt hard. Well except it seems to be for the software writers that test nothing and have no clue how the program reacts to established code.
It can't be that simple. Unless Ebay changes and states that all purchases have to be paid via an electronic form accepted by Ebay.
https://www.ebay.com/help/selling/listings/choosing-get-paid/accepting-other-payment-methods?id=4184
To make such a change as you suggest would significantly hurt some sellers.
How?
Did you look at the link? I would have thought that would explain it. What about the sellers that don't get paid via an electronic form of payment. Why can't those buyers have the ability to open a claim?
@the_fancy_fox wrote:What about the sellers that don't get paid via an electronic form of payment. Why can't those buyers have the ability to open a claim?
Because ebay has no way to prove a buyer paid by any method other than electronically. Period.
As the blue pointed out, it is a way for the buyer to “communicate” with the seller. a Pretty poor way to do that when the outcome is a defensive seller that too often has to fight to get a false case closed and ding removed. If they can at all.
Considering ebay has a vested interest in cases getting opened against a seller, seems there is a clear motive for this situation to continue.
Seen this dance way too many times. “Oh no worries, this won’t be held against you” yeah right. As a Blue has said in the past, what they tell you today doesn’t mean it won’t change next week, tomorrow or in an hour.
As for the link, I never said a seller couldn’t accept other payments, just the buyer is not protected by using some of them. Again, I sent you a money order! Or I sent you cash! How can I prove that?
Don't confuse the ability to file a claim with an automatic win for the buyer. The two are not the same. The MBG is clear. While the buyer can file the claim, they can't win it without proof of an electronic payment. But they can file the claim.
@aabalat_fine_and_rare_wines wrote:
So update on this case.
We did nothing as the CS rep said, just let it ride. Today we got a message with the following:
Hi aabalat_fine_and_rare_wines,
Thanks for working to resolve this issue. The buyer has closed this request. You don't need to do anything else.
You can view the details of this request in the Resolution Center.
No idea if the buyer actually did close the request or what, but it says its done so I guess thats all that mattered.
We do not accept paypal for the vast majority of our listings, it was too problematic on many levels along with being too expensive, its cheaper to process credit cards yourself if you choose to do so which is what we do. We used to accept check payments back in the day, but I thought those had been prohibited. I was not aware that they now allowed check payments once again, so we did learn something new throughout the whole process!
If Ebay had closed it, they would have told you that. It would serve no purpose to try and hide that Ebay closed it. So I think it is likely your buyer finally realized they never paid.
