albertabrightalberta
mam98031 • Volunteer Community Member • Buyer/Seller since 1999
@chizzy_deals0915 wrote:I wouldn’t wait 5 days. After 3 days I cancel the order and say there’s something wrong with their address and report that they bid without wanting to buy item then I block that user. Don’t forget you can always send 2nd chance offers to the person that was in 2nd to the winning.
^^^ Doing that is putting your own account at risk of suspension if the buyer reports you to ebay.
Ebay allows 4 days (96 hours) from the time of purchase for buyers to pay and cancelling at 3 days is a violation and lying about the reason is a double no-no.
If you really want buyers to learn a lesson, cancel for non-payment at the end of 96 hours (96 hours + 1 minute if you're impatient). Buyer will get a strike and enough strikes will block him from buying from sellers who have their buyer preferences set to the strictest levels.
If you don't want non-payers, STOP doing auctions! Most of your listings end with just one bid anyway so do FP/IPR. Buyers cannot buy unless payment is made immediately.
I appreciate being able to limit non-payers with tools like not excepting bids from buyers with strikes,
Make sure you have this setting to the strictest possible which is 2 in the past 12 months.
not excepting zero feedback bidders, etc.
Ebay has no such block. You can't block new members on Ebay.
With these options selected, the amount of non-payers has reduced but is still happening at a high rate. I've had some great auctions with many bidders end high with a deadbeat on top.
That is inherit in running auctions. So for now you just have to decide is it worth it or should you go to fixed price listings.
Ebay is currently testing where buyers that bid on auctions or send an offer to a seller have to also provide a funding source if they win the auction or the seller accepts the offer. So a fix is coming, however there is no date yet when it will go sitewide.
So frustrating! Waiting the 5 days to cancel because of non payment is too long at times, especially for a high priced item.
You can file for a Cancellation due to no payment arriving 96 hours AFTER they buyer makes the purchase. So if they purchase something at 1:00PM on Monday and they do not pay by 1:01PM on Friday, you can file the cancellation.
I'd like to be able to cancel sooner after multiple contact attempts with no reply.
Careful with doing this. DO NOT send invoices. Every time you send an invoice to the buyer it restarts the 96 hour clock on being able to file for a Cancellation due to non payment. So ONLY send emails.
not excepting zero feedback bidders, etc.
Unless you are running auctions and cancelling 0FB bidders as you spot them, you can't refuse them.
Waiting the 5 days to cancel because of non payment is too long at times,
Technically it's 96 hours and one second. Practically it is after 96 hours which may be 100 or 120 hours because sellers have lives.
Why are people bidding with no intention to pay?
Because buyers don't like auctions.
They may have thought they were buying, then wandered off when they didn't win immediately and bought elsewhere.
They may have gotten excited in bidding and then had second thoughts.
There is an easy fix.
Don't use Auctions.
Auctions have ten times as many Unpaid Items as Fixed Price.
Switch to Fixed Price and opt for Immediate Payment Required.
Do not allow Best Offers which end the IPR and are a type of auction.
If you know your business, and your costs, you know what you want to get for your unique item.
Sometimes you may lose out on auction fever, but that will be offset by having no Unpaid Items.
For a seller there is no one easy answer and everything has tradeoff's. Switching to BIN/IPR while it virtually eliminates non-payers it may increase cancelation request from buyers if they really didn't intend to buy the item or they may wait till they receive the item and simply open a return request.
I use the auction format almost exclusively mostly for time management reasons and don't have a lot of non-payers but I do get one on occasion and I simply deal with it as part of the environment. A lot can happen between the time a bidder places a bid and the auction ends and I would much rather deal with a non-payer than I would with a return.
EBay is currently testing a new capability that requires buyers/bidders to provide payment information before they can bid on an item or make an offer. However under the test the seller has to have the option on in their account settings and the buyer has to be in the test pool. There are also tradeoff's with this feature which are discussed in multiple postings on this forum. However, if you wish to turn on the option in your account settings, under selling preferences, edit the your buyers and at the bottom enable one or both of the features.
@dbfolks166mt wrote:For a seller there is no one easy answer and everything has tradeoff's. Switching to BIN/IPR while it virtually eliminates non-payers it may increase cancelation request from buyers if they really didn't intend to buy the item or they may wait till they receive the item and simply open a return request.
I use the auction format almost exclusively mostly for time management reasons and don't have a lot of non-payers but I do get one on occasion and I simply deal with it as part of the environment. A lot can happen between the time a bidder places a bid and the auction ends and I would much rather deal with a non-payer than I would with a return.
EBay is currently testing a new capability that requires buyers/bidders to provide payment information before they can bid on an item or make an offer. However under the test the seller has to have the option on in their account settings and the buyer has to be in the test pool. There are also tradeoff's with this feature which are discussed in multiple postings on this forum. However, if you wish to turn on the option in your account settings, under selling preferences, edit the your buyers and at the bottom enable one or both of the features.
You can turn them on, but Ebay automatically turned them on when they added the two new options to our Buyer Requirements. And you are absolutely correct, Ebay is still testing these new options. The ONLY buyers and seller affected by these options are those in the test group.
Checking the box as it being active on your account won't do anything at this point. Ebay was just being proactive and getting these options on our Buyer Requirements, but they are NOT yet a real option for us until they complete their test and allow it site wide.
@chizzy_deals0915 wrote:I wouldn’t wait 5 days. After 3 days I cancel the order and say there’s something wrong with their address and report that they bid without wanting to buy item then I block that user. Don’t forget you can always send 2nd chance offers to the person that was in 2nd to the winning.
Three things about that.
The cancellation process for a non payer is 96 hours from the time of purchase. So if they purchase something at 1:00PM on Monday and they do not pay by 1:01PM on Friday, you can file the cancellation.
Cancelling a transaction for having a problem with the address BEFORE you even know what the ship to address is, is an abuse of the system. I'd be careful with doing that as Ebay is cracking down on the misuse of the Cancellation process. It gains you nothing by doing this and it can cost you alot.
Finally, if you don't file the Cancellation for the reason that they did not pay, the buyer doesn't get an Unpaid Strike. That isn't good either as you are letting the buyer get away with it.
Sellers need to work TOGETHER on this subject. If ALL sellers filed for Cancellations due to buyer not paying when appropriate AND have their Buyer Requirements set to the strictest setting for this, which is 2 in the past 12 months.
More and more repeat offenders would be getting messages on their screens when they try to bid or purchase from a seller doing as described in the previous paragraph telling them they are BLOCKED from buying from this seller.
It could be VERY effective it ALL sellers used the cancellation system properly and had their Buy Requirements set up to help.
@dbfolks166mt wrote:For a seller there is no one easy answer and everything has tradeoff's. Switching to BIN/IPR while it virtually eliminates non-payers it may increase cancelation request from buyers if they really didn't intend to buy the item or they may wait till they receive the item and simply open a return request.
I use the auction format almost exclusively mostly for time management reasons and don't have a lot of non-payers but I do get one on occasion and I simply deal with it as part of the environment. A lot can happen between the time a bidder places a bid and the auction ends and I would much rather deal with a non-payer than I would with a return.
EBay is currently testing a new capability that requires buyers/bidders to provide payment information before they can bid on an item or make an offer. However under the test the seller has to have the option on in their account settings and the buyer has to be in the test pool. There are also tradeoff's with this feature which are discussed in multiple postings on this forum. However, if you wish to turn on the option in your account settings, under selling preferences, edit the your buyers and at the bottom enable one or both of the features.
You can turn them on, but Ebay automatically turned them on when they added the two new options to our Buyer Requirements. And you are absolutely correct, Ebay is still testing these new options. The ONLY buyers and seller affected by these options are those in the test group.
Checking the box as it being active on your account won't do anything at this point. Ebay was just being proactive and getting these options on our Buyer Requirements, but they are NOT yet a real option for us until they complete their test and allow it site wide.
Curious if you happen to know if you were in the test group, as I was, but you go into your account settings and turn off the option, as I have done, does that remove you from the test group or are you basically still stuck in the group?
