08-17-2017 11:00 AM
I have sole NASA approved eclipse glasses this week and have 2 buyers who have not paid. The sale ended on Tuesday, Aug 15, 2017. I have tried to contact both sellers several times. I have sent each 3 invoices and 2 or 3 messages with no response from either one. I have local people begging me so the glasses I have left . Unless the unpaid buyers are willing to pay for priority shipping, they will probably not get the items in time even if I mailed them today. How do I handle this? I am holding off my local buyers until tomorrow. Ebay has not been notified yet. Should I notify eBay or just take my chances and sell what I have left to locals? The ebay fees for the two together are $12.41. Help
08-17-2017 11:11 AM
08-17-2017 11:12 AM
No need to pester buyers with invoices and messages. Ebay sends an invoice at the end of the auction and a payment reminder at the 48hr mark. Just file the unpaid item cases if you want the ebay fees back. If you sell the glasses locally before closing an unpaid item case, you run the risk of the buyers paying.
08-17-2017 11:12 AM
Call eBay, make sure that the CS understands that the items have NO VALUE after Monday, which doesn't leave time for an unpaid item report or the ability to ship them in time. Get the CS agent to cancel the purchases while you are on the phone without penalty to you. If the agent you get doesn't understand the timeframe issue, hang up and try again.
08-17-2017 11:13 AM
@alyaptiva wrote:
Forgive my typos. How do I edit this thing?
Click the options button in the top right corner of the post you want to edit. You only have 5 minutes to edit.
08-17-2017 11:32 AM
In my area, the fire departments are giving them out for free.
08-17-2017 11:41 AM
@dtexley3 wrote:Call eBay, make sure that the CS understands that the items have NO VALUE after Monday, which doesn't leave time for an unpaid item report or the ability to ship them in time. Get the CS agent to cancel the purchases while you are on the phone without penalty to you. If the agent you get doesn't understand the timeframe issue, hang up and try again.
There are ways to list time-sensitive items safely. The OP chose not to use the tools available. Why should eBay step in to clean up for a seller who made mistakes in their listings?
08-17-2017 11:59 AM
@muttlymob wrote:
@dtexley3 wrote:Call eBay, make sure that the CS understands that the items have NO VALUE after Monday, which doesn't leave time for an unpaid item report or the ability to ship them in time. Get the CS agent to cancel the purchases while you are on the phone without penalty to you. If the agent you get doesn't understand the timeframe issue, hang up and try again.
There are ways to list time-sensitive items safely. The OP chose not to use the tools available. Why should eBay step in to clean up for a seller who made mistakes in their listings?
And since when can customer service even do this? The buyers didn't ask to cancel so what authority does customer service have to cancel the transactions in this situation without penalty to the seller? The seller tried to make a few bucks selling these last minute. Not CS's job to clean up after him.
08-17-2017 12:02 PM
@muttlymob wrote:
@dtexley3 wrote:Call eBay, make sure that the CS understands that the items have NO VALUE after Monday, which doesn't leave time for an unpaid item report or the ability to ship them in time. Get the CS agent to cancel the purchases while you are on the phone without penalty to you. If the agent you get doesn't understand the timeframe issue, hang up and try again.
There are ways to list time-sensitive items safely. The OP chose not to use the tools available. Why should eBay step in to clean up for a seller who made mistakes in their listings?
Yep - one good use for BIN/IPR, one day listing.
08-17-2017 12:11 PM
@dtexley3 wrote:Call eBay, make sure that the CS understands that the items have NO VALUE after Monday, which doesn't leave time for an unpaid item report or the ability to ship them in time. Get the CS agent to cancel the purchases while you are on the phone without penalty to you. If the agent you get doesn't understand the timeframe issue, hang up and try again.
You can hang up and try again until the sun flames out 5 billion years from now. eBay isn't going to circumvent their timelines for the OP.
You've never done this, right? Why would you advise someone else to waste their time doing it?
08-17-2017 12:12 PM - edited 08-17-2017 12:14 PM
@alyaptiva wrote:I have sole NASA approved eclipse glasses this week and have 2 buyers who have not paid. The sale ended on Tuesday, Aug 15, 2017. I have tried to contact both sellers several times. I have sent each 3 invoices and 2 or 3 messages with no response from either one. I have local people begging me so the glasses I have left . Unless the unpaid buyers are willing to pay for priority shipping, they will probably not get the items in time even if I mailed them today. How do I handle this? I am holding off my local buyers until tomorrow. Ebay has not been notified yet. Should I notify eBay or just take my chances and sell what I have left to locals? The ebay fees for the two together are $12.41. Help
You should have done a BIN with IPR. Actually, what you should have done is sell them locally. What's to stop an eBay buyer from using them Monday, then filing a SNAD on Tuesday?
BTW, did you buy these directly from American Paper Optics?
08-17-2017 12:14 PM
@thatsallfolks wrote:
@alyaptiva wrote:I have sole NASA approved eclipse glasses this week and have 2 buyers who have not paid. The sale ended on Tuesday, Aug 15, 2017. I have tried to contact both sellers several times. I have sent each 3 invoices and 2 or 3 messages with no response from either one. I have local people begging me so the glasses I have left . Unless the unpaid buyers are willing to pay for priority shipping, they will probably not get the items in time even if I mailed them today. How do I handle this? I am holding off my local buyers until tomorrow. Ebay has not been notified yet. Should I notify eBay or just take my chances and sell what I have left to locals? The ebay fees for the two together are $12.41. Help
You should have done a BIN with IPR. Actually, what you should have done is sell them locally. What's to stop an eBay buyer from using them Monday, then filing a SNAD on Tuesday?
BTW, did you buy these directly from American Paper Optics?
They sure look light to me ....
Maybe there will be no SNAD's because no one can see their conputer ...
08-17-2017 12:20 PM
@d-k_treasures wrote:Maybe there will be no SNAD's because no one can see their conputer ...
I'd laugh, but I have a terrible feeling that thousands of people will suffer permanent vision loss on Monday.
08-17-2017 12:21 PM
@d-k_treasures wrote:
@muttlymob wrote:
... There are ways to list time-sensitive items safely. The OP chose not to use the tools available. Why should eBay step in to clean up for a seller who made mistakes in their listings?Yep - one good use for BIN/IPR, one day listing.
eBay hasn't offered 1-day duration for fixed price listings for quite some time.
But BIN with IPR, and a timely ending of the listing early if necessary, would work great.
08-17-2017 12:24 PM
@thatsallfolks wrote:
@d-k_treasures wrote:Maybe there will be no SNAD's because no one can see their conputer ...
I'd laugh, but I have a terrible feeling that thousands of people will suffer permanent vision loss on Monday.
Is it really that bad? I honestly haven't paid any attention to this eclipse stuff....don't know when it is but I'm assuming its this weekend based on this post? Don't know if we'll be able to see it in this part of California either and wasn't planning to watch but I guess we should stay inside when it happens???