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Non Payers

Did a lot here on E-bay 15 years past and the non payers were removed by the system , now I'm back as a seller and am noticing a huge amount of non payment ,, **bleep** eBay what happened , the only thing we can do is block a buyer and leave them +feedback stating how much of a **bleep** they are , one i ran into had over 30 feedbacks ( all Positive ) stating not to sell to them because of non payment 

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Non Payers

On my auctions I give people 7 days to buy multiple items and then pay, if they don't pay in 11 days the sale is canceled, they get a NPB strike and the item relists. I block anyone with 2 NPB strikes and that is that. 

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Message 5 of 22
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Non Payers

Check your blocks in your site preferences to block buyers with certain numbers of non payment strikes.

 

Consider using buy it now with immediate payment required with best offers not allowed. That definitely takes care of the non-payers.

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Message 2 of 22
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Non Payers

First, lose the attitude.  This is business, not personal.

You're selling in a high fraud demographic (on both sides of the transaction) and need to pay attention.

You can't leave negative feedback for buyers.

When you do you are discouraging honest buyers and signalling scammers that you don't know how to pursue a Claim that would actually hurt them.

You can set your Seller Preferences/Buyer Requirements to automatically Block bids from members with Strikes from Unpaid Items.

This will not Block people who did not pay dumb but angry sellers who left negative feedback instead of making a UID and giving them a Strike.

You can use only Fixed Price listings. Auctions are less than 15% of listings these days because buyers don't like them. And bidders lose interest or have moved on by the time an auction finally ends.

You can be part of the solution by opening Unpaid Item Disputes. You can even automate this so that any unpaid purchase is cancelled after 96 hours and the bidder given a Strike.

 

Or you can rant.

Your choice.

 

Message 3 of 22
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Non Payers

Maybe, when entering back into the selling game here, it would have been a good idea to do some reading first, not only to refresh your memory of how eBay works, but to check if there any new procedures.

First of all, when/if a buyer has not paid within 4 days of the end of the auction/listing, the seller can open an unpaid item case and has 30 days to do so with eBay.

Second, about those negative remarks you saw in positive FB left for buyers -- don't fall into that trap.

It gains you nothing.  What can happen, and should happen, is that those buyers should point out that FB to eBay.  The negative remarks are erased, the positive green donut remains and that seller has a "defect".  Collect enough defects as a seller and you can be shut down here.  

After taking the above action, you need to set your buyer requirements so that you do not have to deal with any buyer who's had two nonpayment cases in a twelve month period.

Best of luck with your return here! 

Message 4 of 22
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Non Payers

On my auctions I give people 7 days to buy multiple items and then pay, if they don't pay in 11 days the sale is canceled, they get a NPB strike and the item relists. I block anyone with 2 NPB strikes and that is that. 

Message 5 of 22
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Non Payers


@bluemax.2007 wrote:

…one i ran into had over 30 feedbacks ( all Positive ) stating not to sell to them because of non payment 


Please tell me how any of those (policy violating) feedbacks were of help to you and how your positive feedback with negative comments would help the next seller. 



 

Message 6 of 22
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Non Payers



Did a lot here on E-bay 15 years past and the non payers were removed by the system

Non-payers were not "removed from the system" 15 years ago.  Your memory is faulty.

 

now I'm back as a seller and am noticing a huge amount of non payment

There has always been a huge amount of non-payment on eBay.

 

**bleep** eBay what happened

Nothing happened. It's always been this way.

 

only thing we can do is block a buyer and leave +feedback stating how much of a **bleep** they are

That is not the "only thing" you can do. You just don't know any better.

 

one i ran into had over 30 feedbacks stating not to sell to them because of non payment 

If you had your blocks in place and all those sellers had given non-payment strikes, you would never have run into that buyer. 

Message 7 of 22
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Non Payers


@soh.maryl wrote:

First of all, when/if a buyer has not paid within 4 days of the end of the auction/listing, the seller can open an unpaid item case and has 30 days to do so with eBay. 


Pardon a nitpick, but there is no actual Unpaid Item case anymore: after 4 days minimum from the end of the listing, the seller can cancel right then and there, selecting the reason of Buyer Did Not Pay, and that not only closes out the failed transaction on the spot, but also hits the deadbeat buyer with an Unpaid slap on his record. Two or more of those within a 12-month period and he will be blocked from any sellers who have chosen the most restrictive buyer requirements.

 

Your Buyer Requirements can be set here: https://www.ebay.com/bmgt/buyerrequirements 

 

You can set up automatic cancellations with your preferred limits and settings here:

https://www.ebay.com/Cancel/Preference/UnpaidPurchase 

Message 8 of 22
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Non Payers


@luckythewinner wrote:


Did a lot here on E-bay 15 years past and the non payers were removed by the system

Non-payers were not "removed from the system" 15 years ago.  Your memory is faulty....


Maybe my memory is faulty, too.  I remember that eBay used to have a "3 strikes and you're out" policy, which was actually 4 strikes because if you asked nicely they would forgive the first one.  This policy disappeared from eBay documentation shortly after they introduced the Buyer Requirements option to block bidders/buyers based on their strikes history, about 15 years ago.

Message 9 of 22
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Non Payers

nitpick, but there is no actual Unpaid Item case anymore:

True.

And a meaningless name change, leading only to confusion because "Cancellation" has in the past referred to a basically mutual agreement that the transaction should not take place.

And now both those friendly decisions and actual disputes are given the same name.

 

 

---------

"I'll remove the cause... but not the symptom!" -  Dr. F. Furter.

Message 10 of 22
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Non Payers

When a buyer doesn’t pay are you canceling citing nonpayment giving the buyer a nonpayment strike? 
Buyers can only receive positive feedback since 2008, leaving positive feedback with a negative comment is a violation of feedback policy. 
Do you have your buyer requirements set to block non payers with 2 strikes in 12 months? 
Require immediate payment, this will discourage non payment.

Message 11 of 22
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Non Payers


@nobody*s_perfect wrote:

@luckythewinner wrote:


Did a lot here on E-bay 15 years past and the non payers were removed by the system

Non-payers were not "removed from the system" 15 years ago.  Your memory is faulty....


Maybe my memory is faulty, too.  I remember that eBay used to have a "3 strikes and you're out" policy, which was actually 4 strikes because if you asked nicely they would forgive the first one.


I'll second that. Waaaay back in the distant past, you could actually see some of your deadbeat buyers getting nuked for what was apparently their last offense. 

 

Somebody correct me if I'm wrong, but I believe that buyers with a history of Unpaids can still purchase Immediate Payment Required items, as long as the buyer is not also on the seller's Blocked Buyer List.

Message 12 of 22
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Non Payers


@nobody*s_perfect wrote:
Maybe my memory is faulty, too.  I remember that eBay used to have a "3 strikes and you're out" policy, which was actually 4 strikes because if you asked nicely they would forgive the first one.

I did not pay for dozens of auctions back when eBay was the "wild west" for sellers who could give buyers negative feedback, invoice for higher shipping amounts, and refuse to ship unless they got payment in cash. 

 

So if there was a policy, it was probably never enforced because I was never "removed from the system" let alone have to "ask nicely" to be let back in. 

 

Message 13 of 22
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Non Payers


@luckythewinner wrote:

@nobody*s_perfect wrote:
Maybe my memory is faulty, too.  I remember that eBay used to have a "3 strikes and you're out" policy, which was actually 4 strikes because if you asked nicely they would forgive the first one.

I did not pay for dozens of auctions back when eBay was the "wild west" for sellers who could give buyers negative feedback, invoice for higher shipping amounts, and refuse to ship unless they got payment in cash. 

 

So if there was a policy, it was probably never enforced because I was never "removed from the system" let alone have to "ask nicely" to be let back in.


Going that far back, you're probably right, which would partly explain why eBay soon got around to having some kind of organized method for dealing with deadbeats.

 

In its initial forms, it was insanely clunky and drawn out (I think you had to wait 8 days before opening an Unpaid case, then wait another 8 days before it would time out; something like that), but was eventually scaled back a bit in terms of how long you had to wait before opening a dispute, and how long you had to wait after that before you could close it. I can see why a lot of sellers didn't bother going through all that rigmarole, and were ready to just forget the deadbeats in the same manner that the deadbeats would forget to pay. 

 

In later years it was firmed up a bit, and was at a four-day minimum for payment before the seller could file, followed by another four days' wait before it would close out and you could relist, so you had 8 days minimum before you could get out from under a deadbeat transaction and relist without risk of the original buyer suddenly reappearing.

 

This current procedure of waiting four days, then being able to cancel right then and there with no further waiting required, is the shortest term they've had. Outside of Immediate Payment Required transactions (which by definition bypass this whole procedure altogether), I think this four-day wait is probably the shortest they're going to have for the foreseeable future.

Message 14 of 22
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Non Payers

To leave a negative is a total waste of time because ONLY YOU know the buyer's ID.  WE see something like  

*etcc* and have no clue who that buyer is since the IDs are hidden. You see him because he bought from you.  Unfortunately by ebay masking bidder's ID they have actually made it easier for scammers to hide and continue scamming.   Years ago,  I belonged to a Hot Wheels Redlines site and there was a section for you to list the IDs of your scammers and deadbeats.  Every member there was also an ebay seller.  That was great for keeping many deadbeats away.  

Give the buyer an unpaid strike and block and relist the item.

Message 15 of 22
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