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1. I sent a wrong item, the buyer opened a return request. In Return Details, I only saw one option "Refund Buyer", and can't find a way to print/send return shipping label. Does it mean that the buyer does not accept exchange and insist on a refund?
2. I want to pay for the return shipping, and send a replacement. I actually bought and printed a return label in PDF file from another web site. But there is no way to attach a PDF file on eBay. What should I do with this PDF file? Off-line communication?
Thank you for your time, and thank you for any help.
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@kcastore wrote:Label has already been issued? My return policy says the buyer pays for returns. In this case, eBay still issues the return label? (I ask this because in other return requests that I have handled before, it doesn't seem like eBay did that. ? At least I never saw a shipping charge on my PayPal account that's for returns. I've never handled a real return before. )
"Buyer pays" is only for remorse returns
This is an MBG (Not as Described) return … seller always pays on MBG returns
There is a tracking number already on the return (look at your screenshot). The label has already been issued.
Just for reference, these are the reasons that eBay gives to a buyer in the dropdown return menu: (pink are MBG/NAD, black are remorse)
Doesn't fit
Changed my mind
Found a better price
Just didn't like it
Ordered by mistake
Doesn't work or defective
Doesn't match description or photos
Wrong item sent
Missing parts or pieces
Arrived damaged
Doesn't seem authentic
@kcastore wrote:1. I sent a wrong item, the buyer opened a return request. In Return Details, I only saw one option "Refund Buyer", and can't find a way to print/send return shipping label. Does it mean that the buyer does not accept exchange and insist on a refund?
2. I want to pay for the return shipping, and send a replacement. I actually bought and printed a return label in PDF file from another web site. But there is no way to attach a PDF file on eBay. What should I do with this PDF file? Off-line communication?
Thank you for your time, and thank you for any help.
The return was approved automatically and the label has already been issued by eBay.
You refund when the item is returned to you.
Void the label that you bought … the buyer already has one.
@kcastore wrote:Label has already been issued? My return policy says the buyer pays for returns. In this case, eBay still issues the return label? (I ask this because in other return requests that I have handled before, it doesn't seem like eBay did that. ? At least I never saw a shipping charge on my PayPal account that's for returns. I've never handled a real return before. )
"Buyer pays" is only for remorse returns
This is an MBG (Not as Described) return … seller always pays on MBG returns
There is a tracking number already on the return (look at your screenshot). The label has already been issued.
Just for reference, these are the reasons that eBay gives to a buyer in the dropdown return menu: (pink are MBG/NAD, black are remorse)
Doesn't fit
Changed my mind
Found a better price
Just didn't like it
Ordered by mistake
Doesn't work or defective
Doesn't match description or photos
Wrong item sent
Missing parts or pieces
Arrived damaged
Doesn't seem authentic
@gwens*4saleitems* wrote:
AND if you haven't already (I'm surprised no one has said this yet) …..
send the item that they originally purchased ASAP.
The seller can OFFER a replacement or a refund ... If their Return settings are set up that way.
This return has already been automatically approved for "refund on return"
To set up Return rules:
https://www.ebay.com/rtn/Return/SellerRules?null
You need to set up Advanced rules for replacements and exchanges.
This is also where you can change the Return address and require an RMA.
