No notification received when trying to add photos from a mobile device, from a listing from a PC

[swin70]

As the title suggests. I found this (https://community.ebay.com/t5/Selling/Add-photos-from-mobile-device-on-ebay-website-no-longer-works/...) post from a couple of years back suggesting that this feature no longer worked, which was then helpfully closed by a moderator, but if it doesn't work why is it still available as a feature? 

[wastingtime101]

That function was deprecated years ago @swin70. You'll have to use another method, for example:

- Create draft on the app and upload photos from that device. Either complete the listing on the app or switch to a computer/website where you can access the draft and publish the listing.

- The reverse of previous suggestion: create listing on website then switch to app to upload images.

- Plug your mobile device into your computer and upload images to your computer. Create listings from start to finish on your computer.

[swin70]

In that case, does anyone then think it would it be helpful if they removed the option from within the web app when creating a listing on a PC? If it has been deprecated, why continue to show it an confuse people? 

[wastingtime101]

I'm not seeing the option on the listing tool @swin70. Are you able to post a screenshot?

Wait - never mind. For some reason it's not on my account but I am seeing it on GF's account. I guess the feature was not deprecated after all.

When you click on the import from mobile link, what happens @swin70? As long as you're signed in to  the app and have app notifications turned on, it should send a notification to the app that you can click on.

[swin70]

Nothing, zip, nada, zero, zilch, nil, nought, scratch.....

[wastingtime101]

Got it. In that case I would check your browser settings. Do you have things blocked like javascript or popups? Any browser add-ons?

GF tested it and had no problems - the function appears to be working, so if you click and literally nothing happens, the first place to look is at your browser.

Can you try using a different browser to see if that makes a difference?

[swin70]

I must admit, I did try a couple of laptops, albeit I think both were using Edge (which is still based on Chromium). Or do you mean something on the mobile device? 

[wastingtime101]

I mean try another browser on your laptop - for example, open the listing draft on Firefox and/or Chrome instead of Edge.

Also make sure you're signed in to your account on the app - although if you're not signed in on the app there should still be action when you click the link in the form of a pop-up that prompts you to scan a QR code and download the app.

[swin70 · Accepted solution]

I managed to get this working, albeit I am not 100% certain which change rectified the issue. I made some changes to my account regarding its security settings. 

• I tried multiple browsers (both GA and canary versions) with no joy.
• I updated my account password - which signed me out on all devices. 
• Even though I had a two-factor authentication setup, I did not have "Sign in with your eBay app" enabled. When I enabled this, I started getting notifications on the mobile app to authenticate my sign-in.
• I then retested the "add a photo from the mobile app", and lo and behold, the notification popped up on the mobile app.

I suspect it was the update of the password, thus forcing a mass sign-out and getting the devices to re-sign in again, that resolved the issue. 

I now seem to get sign-in challenges numerous times within the browser, and for some reason, it is not adding the browser as a trusted device (even though I am asking it to do so). Still, I'm sure this is a simple fix 

[cke5418-wocjrm]

Make sure you have notifications enabled in the eBay app. It might be an unstated requirement for this feature.