cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

No longer have the option to include a video either on desktop or App.

I no longer have the option to add a video to my listing either from my desktop or Mobil app.  That last time I added a video to a listing was about a month ago and not sure what has happened. I looked at other posts and nothing I do makes a difference. I have signed out of the desk top and App and signed back in,  uninstalled the APP and reinstalled and still no difference . No add a video option appears.  I do not have the  the message to use the new listing tool , so I am totally confused , is there something in my user setting that has changed , since this happens to both the Desktop and Mobile APP ?

 

Any help is greatly appreciated.

Message 1 of 9
latest reply
8 REPLIES 8

No longer have the option to include a video either on desktop or App.

I don't believe we have ever had the option of adding a video via the App (although word is, we should be getting that in Q1, 2025).

 

The option to add it in the PC listing form still exists, I just added a video this morning. Can you share a screen shot of what you see when you open the PC listing form and look at "Photos and Videos". Here's what I am seeing (this is a partially completed draft):

 

mycottagebooksandantiques_0-1734988109164.png

 

Message 2 of 9
latest reply

No longer have the option to include a video either on desktop or App.

@daddio398  And here is what I see when I start a new draft, without any photos loaded:

 

mycottagebooksandantiques_0-1734988385330.png

 

Message 3 of 9
latest reply

No longer have the option to include a video either on desktop or App.

This what I see on the PC,  started on the PC but pulling from the APP. I should clarify the option to add is on the Mobil, but for Android users it doesn't currently work.

1000024281.jpg

Message 4 of 9
latest reply

No longer have the option to include a video either on desktop or App.

That doesn't look like a typical Desktop/PC view, you look to be viewing the mobile site.  Try just going through eBay.com on your PC.

Message 5 of 9
latest reply

No longer have the option to include a video either on desktop or App.


@my-cottage-books-and-antiques wrote:

@daddio398  And here is what I see when I start a new draft, without any photos loaded:

 

mycottagebooksandantiques_0-1734988385330.png

 


@daddio398  I'll also add that I've been seeing the listing form switch back and forth between the image/video upload view @my-cottage-books-and-antiques shows here and a different version that just has one big main place to upload both kinds of files instead of having the area for video separate.

 

2024-12-23_17-05-19.jpg

 

If your view looks like this, you should still be able to select a video file by dragging and dropping it or clicking "upload from computer"

Message 6 of 9
latest reply

No longer have the option to include a video either on desktop or App.

@valueaddedresource  I have seen that version before as well, but figured they heard enough complaints about it that they changed it yet again. But as usual, we have no idea what is a test and what is a roll out.  It is one reason I asked the OP to include a screen shot....my guess is the OP is seeing the example you provided, and (along with many others) didn't realize he could download a video as well as photos. Thanks for coming up with that screen shot.

Message 7 of 9
latest reply

No longer have the option to include a video either on desktop or App.


@my-cottage-books-and-antiques wrote:

@valueaddedresource  I have seen that version before as well, but figured they heard enough complaints about it that they changed it yet again. But as usual, we have no idea what is a test and what is a roll out.  It is one reason I asked the OP to include a screen shot....my guess is the OP is seeing the example you provided, and (along with many others) didn't realize he could download a video as well as photos. Thanks for coming up with that screen shot.


@my-cottage-books-and-antiques Yep, that single box version just came back for me a few days ago, so clearly they didn't "hear" the feedback we call gave on it before. 🙄

 

And I remember last time I saw it, we started seeing more people posting saying they couldn't upload videos any more then too, so I figured there's a pretty high likelihood that may be what's going on here.

Message 8 of 9
latest reply

No longer have the option to include a video either on desktop or App.

I see different formats for adding pictures and video on the desktop depending on the category I am listing an item in when I use sell similar.

Message 9 of 9
latest reply