No longer have the option to include a video either on desktop or App.

[daddio398]

I no longer have the option to add a video to my listing either from my desktop or Mobil app.  That last time I added a video to a listing was about a month ago and not sure what has happened. I looked at other posts and nothing I do makes a difference. I have signed out of the desk top and App and signed back in,  uninstalled the APP and reinstalled and still no difference . No add a video option appears.  I do not have the  the message to use the new listing tool , so I am totally confused , is there something in my user setting that has changed , since this happens to both the Desktop and Mobile APP ?

Any help is greatly appreciated.

[my-cottage-books-and-antiques]

I don't believe we have ever had the option of adding a video via the App (although word is, we should be getting that in Q1, 2025).

The option to add it in the PC listing form still exists, I just added a video this morning. Can you share a screen shot of what you see when you open the PC listing form and look at "Photos and Videos". Here's what I am seeing (this is a partially completed draft):

[my-cottage-books-and-antiques]

@daddio398  And here is what I see when I start a new draft, without any photos loaded:

[daddio398]

This what I see on the PC,  started on the PC but pulling from the APP. I should clarify the option to add is on the Mobil, but for Android users it doesn't currently work.

 

[brightlightbookseller]

That doesn't look like a typical Desktop/PC view, you look to be viewing the mobile site.  Try just going through eBay.com on your PC.

[valueaddedresource]

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@my-cottage-books-and-antiques wrote:

@daddio398  And here is what I see when I start a new draft, without any photos loaded:

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@daddio398  I'll also add that I've been seeing the listing form switch back and forth between the image/video upload view @my-cottage-books-and-antiques shows here and a different version that just has one big main place to upload both kinds of files instead of having the area for video separate.

If your view looks like this, you should still be able to select a video file by dragging and dropping it or clicking "upload from computer"

[my-cottage-books-and-antiques]

@valueaddedresource  I have seen that version before as well, but figured they heard enough complaints about it that they changed it yet again. But as usual, we have no idea what is a test and what is a roll out.  It is one reason I asked the OP to include a screen shot....my guess is the OP is seeing the example you provided, and (along with many others) didn't realize he could download a video as well as photos. Thanks for coming up with that screen shot.

[valueaddedresource]

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@my-cottage-books-and-antiques wrote:

@valueaddedresource  I have seen that version before as well, but figured they heard enough complaints about it that they changed it yet again. But as usual, we have no idea what is a test and what is a roll out.  It is one reason I asked the OP to include a screen shot....my guess is the OP is seeing the example you provided, and (along with many others) didn't realize he could download a video as well as photos. Thanks for coming up with that screen shot.

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@my-cottage-books-and-antiques Yep, that single box version just came back for me a few days ago, so clearly they didn't "hear" the feedback we call gave on it before. 🙄

And I remember last time I saw it, we started seeing more people posting saying they couldn't upload videos any more then too, so I figured there's a pretty high likelihood that may be what's going on here.

[tobaccocardyahoo]

I see different formats for adding pictures and video on the desktop depending on the category I am listing an item in when I use sell similar.