No-Reply email from Ebay telling me I may have committed fraud

[phillyforreally_1]

Warning - Offers to sell outside of eBay

Hello XXXXXXXXXX

We’re writing to let you know that activity on your account may not be following an important eBay Policy that requires all transactions and payments to be completed on eBay. Offers to buy or sell outside of eBay aren't allowed. This includes displaying contact information or links in a listing except as allowed in the policy or required by law. We understand that you might not have known about these policies. We're sending you this notification to ensure that you can follow the policy going forward.

Below are the details of where the activity occurred:
XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX

My username and Item number redacted for this posting.

I called CS, after 20 minutes, nothing but "this is just a standard email reminding you of our policies" was stated by the CS rep.

I decided against selling my item.  I ended the auction with the option of this item is no longer available.  I had no pending offers, I had no pending activities on this auction, and this is the email I get.  Can anyone tell me what is going on here?

I still have the laptop, so any insinuation that I tried to sell it outside of the eBay process, is plain slanderous.

[mam98031]

While I'm confident this is upsetting as I know I would be.  You are fine.  It was a warning, not a sanction.  They have bots that roam the emails in Ebay and they may have hit on a keyword or words that caused concern in an email you sent.

Just let it go and move forward.  It has not hurt your account at this point.  But be aware and watchful.

[castlemagicmemories]

I don't know what your listing said, but you may have had information there that was against Ebay policy.

Or you have received messages from buyers with their contact info, or included yours.  That leads them to think you are  trying to take transactions off Ebay.

It's hard to know why they sent that to you.  I am not aware that that goes out routinely, usually something triggers that message.  But possibly you got it because computers/laptops can be a problematic category to sell in, and it is a standard email reminding you of their policies.  It's possible.  .  

Ending the listing as not available can make ebay think you sold it off Ebay.

I see you are upset and I understand.  

[southern*sweet*tea]

Was there a serial number listed that could have been mistaken for a phone number?

[dhbookds]

The email sounds as if you had something in the listing that looked like contact information or links.  Email is full of "may have, etc", so certainly not slanderous, but just a warning...........in case you honestly didn't know..........and I'm sure there are some sellers who don't know contact info and links aren't allowed...........

[ittybitnot]

I still have the laptop, so any insinuation that I tried to sell it outside of the eBay process, is plain slanderous

That ebay "nastygram" is just a form letter they send out a lot.  You also get them from certain exchanges from ebay messages.  I would guess since you ended your item early, they figured you sold it "off ebay".   Make sure they didn't charge you a final value fee in addition for that item.   They do that, too. 

[phillyforreally_1]

There was no PII in the listing.

Just actual technical specs of the laptop.

[phillyforreally_1]

I don't see any listing charges on that.

But that doesn't mean they won't "oh by the way" me any time they like, meaning I have to monitor this like a hawk now, for nothing wrong that I did.  Because if eBay charges me, I'll have to pay, and I have all my payments on auto-pilot.  So all this nonsense just created work for me which I don't deserve. What a sad state of events.

[phillyforreally_1]

Can I copy/paste my listing contents here into the forums, maybe someone can tell me what the problem is?

I deliberately did not paste the content of the listing here because that too could be a violation.  As you can see, this is not my first rodeo, I know more about PII and compliance than the average bear.

[pburn]

So, you didn't sell it on this ID, right?

[phillyforreally_1]

On my ID as in the forum ID?  Either way, I didn't sell it - period; the laptop is in my possession right now as we speak.

[ittybitnot]

Can I copy/paste my listing contents here into the forums, maybe someone can tell me what the problem is?

I doubt it had anything to do with the listing contents.  It was because you ended it early.  With all things ebay being considered, their "guilty" insinuation is rather offensive.  That is how they roll. 

[phillyforreally_1]

I hear you.

With the money I'm paying to eBay, and with all the fraud buyers I've had to deal with over the last 6 months, and now with this latest email party, I'm very close to jumping ship and taking my business elsewhere.  But that's my problem and opinion, so that's that.

Anyway, thanks all for your feedback here.

[selmon_97]

Did anyone send you a message about the laptop?

[phillyforreally_1]

Yeah, some scammer from Malaysia, who I reported to Ebay.

But this was before I took the item off.  

This is the thanks I got from eBay, for making eBay a better place.

Then there was another scammer who won my item with a Buy-It-Now who cried that her account was stolen and used illegally.  So I wound up having to spend 2 hours playing with CS to refund my listing fees.

This was before the Malaysia scammer situation.

Long story short, I took my item off eBay after all this described took place.  And that's not even completely why I took it off.  I just got tired off the scams.