Newbie Left Me a Negative Feedback (-_-)

[eieiowe80]

I've been eBaying since 2000 and just had a newbie seller leave me my first negative feedback in 8 years.  First of all, he paid 3 days late for his winning bid but once paid, I left him a positive (I won't do that again).  He paid 10/21, I shipped 10/22, and it arrived across the US on 10/24 per USPS tracking.  He left my negative feedback on 10/25, one day after the item was said to have arrived; yet he said he did not receive it.  Further claims his security cameras show nothing was delivered at the time/date the tracking shows.  We both have separately elevated to the eBay higher powers...I want the feedback removed because I made good on my end and didn't deserve to be dinged like this.  As if that wasn't bad enough, my 100% rating dropped to 90.1% with that ONE NEGATIVE...today I looked again and now it's down to 88%--WHY???  How can 1 negative make such a horrible impact on my rating?  Has anyone ever successfully had a negative feedback removed?  All eBay has to do is follow the tracking as well as the harassing emails I've received from his buyer who seems to think it's crazy how butthurt I am over him leaving a negative.  Wow...what's happened to people?  I used to have such a great experience on eBay, but with buyers like this and all the ridiculous fees, I'm looking into other avenues to sell my odds and ends.  TIA for any helpful tips on getting a negative removed!

[missjen831]

It will be removed when you win the INR. Sounds like he filed a INR dispute right? And you uploaded the tracking number? And when you shipped, the tracking number was uploaded to eBay right? (If you bought an eBay label then the answer is obviously yes. If you didn’t, did you manually upload it?). If he’s filed a INR, you’ll win because you are covered by seller protection as long as the tracking number was uploaded to the transaction before the item was delivered. 

[glgenterprise]

I have successfully gotten negative feedback removed a couple of times, just recently for a false INR, so there is hope.  I was able to show that the buyer was claiming INR, and the tracking in my case showed that the buyer refused delivery, cancelling out any MBG.

Be sure that even though it seems ridiculous that you have loaded the tracking *yet again* to the case. You don't want to give eBay a reason to find for the buyer when you've done your part. If the buyer does not have their package, it is unfortunate that they can't seem to look at information already in their system, but as sellers, we can't allow eBay to continue to change the policies on us so that we are now responsible for inaccurate deliveries by shipping companies, porch pirates, or clueless teenagers.

I'd probably email the rude buyer once more with the outlined options for the buyer for them to check with their PO, neighbors, and other household members.

Your percentage sucks because you've not gotten a lot of feedback over the last year and it is a 12 month lookback. The percentage will fluctuate a bit, and unfortunately trend down as older positive ones drop off. As new positive feedbacks come in, it will cycle back up again, but if the neg doesn't get removed, it will be a year before it will be 100% again.

The percentage number is interesting, though. This  account is still showing 11 of 12 in the last 12 months as positive, which is 91.7%. 90.1% would be 10 of 11 positive. You'd have to be down to 8 of 9 as positive to get down to 88.9%. Are feedbacks 10-12 on the feedback page essentially 12 months old?

[7606dennis]

Apparently it was a buyer that left you the neg since sellers haven't been able to leave them since 2008.  Of course, it can be frustrating.  I'm not sure if you can get it removed because of the part about calling his credit card company.  However, I'm a bit disappointed in the "scam artist" in your reply to the feedback.

[coolections]

Agree. Saying the buyer is a scammer but not actually knowing if he is is not good to write on a feedback page. Maybe the item got stolen from his mailbox. In the event that did happen, the buyer not only lost his item, but was also called a scammer to boot.

[eieiowe80]

Yes, the tracking was uploaded automatically when I bought the $10.80 shipping label, thank God!! After reading the forums for a while, it seems like the seller is always at the disadvantage, and not the buyer. We shall see. Thanks!

[eieiowe80]

---

@glgenterprise wrote:

I have successfully gotten negative feedback removed a couple of times, just recently for a false INR, so there is hope.  I was able to show that the buyer was claiming INR, and the tracking in my case showed that the buyer refused delivery, cancelling out any MBG.

Be sure that even though it seems ridiculous that you have loaded the tracking *yet again* to the case. You don't want to give eBay a reason to find for the buyer when you've done your part. If the buyer does not have their package, it is unfortunate that they can't seem to look at information already in their system, but as sellers, we can't allow eBay to continue to change the policies on us so that we are now responsible for inaccurate deliveries by shipping companies, porch pirates, or clueless teenagers.

I'd probably email the rude buyer once more with the outlined options for the buyer for them to check with their PO, neighbors, and other household members.

Your percentage sucks because you've not gotten a lot of feedback over the last year and it is a 12 month lookback. The percentage will fluctuate a bit, and unfortunately trend down as older positive ones drop off. As new positive feedbacks come in, it will cycle back up again, but if the neg doesn't get removed, it will be a year before it will be 100% again.

The percentage number is interesting, though. This  account is still showing 11 of 12 in the last 12 months as positive, which is 91.7%. 90.1% would be 10 of 11 positive. You'd have to be down to 8 of 9 as positive to get down to 88.9%. Are feedbacks 10-12 on the feedback page essentially 12 months old?

---

Granted, I haven't listed as much stuff as I have in the past because it's been a busy year.  It's unfortunate I've made a number of sales just this month but people won't take the time to leave feedback anymore even after I do 😞 

[eieiowe80]

"Scam artist" was the term used by about 10 different friends/family I was talking to about this situation. He probably had buyer's remorse for paying $40 for the item. Seems like he's going to try and get reimbursed either through his credit card and/or the post office.

[johnrj1226]

First  of all  start by

1.  Professionally, ask the buyer to contact their  local PO to determine if the carrier delivered to the buyers address or some other address.   Their GSP system  can determine that.   You can do that too at your PO.  Have had packages delivered to my address that  was intended for a person with the same house number but they lived  on a not even similar street name but in our subdivision.

2.  Suggest that buyer check with a family member to see if they have it and neighbors to see if they do.  Just for grins  take a  screen shot of USPS tracking for this package and add it to your eBay message - have  had buyers make similar  claims and when I sent them a screen shot of the tracking report showing delivered - never heard from them again.

4.  It is feasible that a mail box raider got it but that is the buyers problem.  The buyers security camera comments is probably not a true  story.

5.  Do nothing, do not refund.

6.  My gut feeling is that this buyer is trying get something for nothing hoping you will  automatically refund when they open an Item Not Received  case.  If they do open an INR simply add the tracking number to the buyers case - eBay will close in your favor and the neg fb can be removed as a previous poster stated.

7.  Getting a neg feedback is not the end of the world.  FB ratings used to be a metric that eBay rated sellers but not any longer.   The red hickey will go away in 1 year.  We all get one sooner or later - even undeserved ones.

8. Your %age drop to 88.9% is based  the number of FBs  (12 total )you have received over that  last 12 month period  - formula for calculating >

Positive  FB / Positive FB + Negative FB

GL

[gracieallen01]

---

@7606dennis wrote:

Apparently it was a buyer that left you the neg since sellers haven't been able to leave them since 2008.  Of course, it can be frustrating.  I'm not sure if you can get it removed because of the part about calling his credit card company.  However, I'm a bit disappointed in the "scam artist" in your reply to the feedback.

---

I'm afraid I don't understand what you mean by the bolded part.   Could you please explain?

I'm a seller, with multiple seller accounts on ebay, but if I buy something on ebay, and I want to, I can leave a negative feedback, can't I?

[stickboy1974]

Having been lucky enough this far as to this type of situation, I am not sure but I think 7606dennis means that as a seller, you can not leave a buyer negative feedback.

[gracieallen01]

---

@stickboy1974 wrote:

Having been lucky enough this far as to this type of situation, I am not sure but I think 7606dennis means that as a seller, you can not leave a buyer negative feedback.

---

That is true - seller's can't leave negs or, sometimes called, false positives.

I may have read it wrong, but to me it reads that a seller, as a buyer, can't leave a neg.

[fern*wood]

I have to wonder what your emails to this buyer consisted of since you stated they couldn't understand why you were so butthurt (your word) about the negative.

Did you offer any suggestions about finding the package such as contact their mail carrier/post office?  I've actually called a buyer's post office myself.   Did this buyer file an item not received case?

They may very well not be telling the truth, but frankly, you can't know that for sure.  I had a package show delivered and I received nothing at that time.  I didn't contact the seller,  but I did contact my post office to figure out what happened and received my package the next day.  If I had emailed my seller and they called me a scammer,  I would have been livid. 

[the*dog*ate*my*tablecloth]

You do know that Usps misdelivers packages all the time right? Your best response to the neg would have been to pretend to care about a disappointed human being and suggest they call their local po to track down the gps of where the package was actually delivered.

Instead you chose to make yourself look like a hothead who cares little for their buyers. You soiled your own feedback. Buyers are not going to want to buy from a seller who name calls when things go wrong.

[softersilk]

---

@eieiowe80 wrote:

I've been eBaying since 2000 and just had a newbie seller leave me my first negative feedback in 8 years.  First of all, he paid 3 days late for his winning bid but once paid, I left him a positive (I won't do that again).  He paid 10/21, I shipped 10/22, and it arrived across the US on 10/24 per USPS tracking.  He left my negative feedback on 10/25, one day after the item was said to have arrived; yet he said he did not receive it.  Further claims his security cameras show nothing was delivered at the time/date the tracking shows.  We both have separately elevated to the eBay higher powers...I want the feedback removed because I made good on my end and didn't deserve to be dinged like this.  As if that wasn't bad enough, my 100% rating dropped to 90.1% with that ONE NEGATIVE...today I looked again and now it's down to 88%--WHY???  How can 1 negative make such a horrible impact on my rating?  Has anyone ever successfully had a negative feedback removed?  All eBay has to do is follow the tracking as well as the harassing emails I've received from his buyer who seems to think it's crazy how butthurt I am over him leaving a negative.  Wow...what's happened to people?  I used to have such a great experience on eBay, but with buyers like this and all the ridiculous fees, I'm looking into other avenues to sell my odds and ends.  TIA for any helpful tips on getting a negative removed!

1) A low feedback user who knows how to leave a neg is no "newbie".  Scammers create new accounts right and left.  That's how they stay in business.

2) Re: leaving a positive - it's smart and right to leave it at payment.  eBay has this other policy, called "Follow up to feedback left", (separate from "reply to feedback received") which can add information to an old positive.  However, you must calm down and strictly write FACTS.  If you rant and turn it into a "false positive" it will get removed.

Click on your feedback.  Scroll down to the very bottom.  Find this.  BUT FIRST plan what you are going to say that is absolutely calm and factual and not "negative".