@alwaysauthentic1 wrote:I'm kind a worried that this new policy could be used out of spite against sellers.
I just had a scenario where a buyer intially wanted me to ship to an alternate address. I gave him the whole spiel about seller protection, etc., and told him that I will cancel the order/refund you and you could repurchase it with the correct address. Never heard back from him, but was still waiting to relist it in case he was still interested, so someone else didn't purchase it in the meantime. The following day he purchased a different Security system from me.
Just a suggestion, of course it's up to you. But you might not want to mention seller protection. It might be best to simply say the Ebay requires you to ship to the address chosen on the PP payment. There is less there for someone to have a problem with, IMO.
I messaged him again both through eBay and through his direct email. I waited the max amount of time and upon not hearing back from him, figured he must want the different security system (it was actually a better security system for the same cost so I figured he just found one that he liked more).
Sure enough he puts in a return for ordering the wrong item and I'm out $+40 in shipping (not the end of the world or anything), but I have to wonder if it was done out of spite, because I wouldn't/couldn't ship to an alternate shipping address? I have no clue if there are any sinnister intentions or if it was simply just a mistake and that he just didn't get my messages and ordered the wrong item. Hopefully I get the same item back.
Sorry that happened to you.
Aside from that a common issue that I run into a decent amount of time are people who make purchases with smartphones (or maybe the fact that it's done through a phone is just a coincidence). For whatever reason cell phone buyers rarely read the items description. It must be how the auctions come up on phones, but ordinarily the description is right next to the buy it now price, so it's very difficult to miss and I put any negatives or missing parts first words out.
I understand that on phones, you have to scroll to the bottom, and hit something that will bring up the description, and many either don't see how to do that or don't bother.
ANYWAY, we could still set up a stocking fee? Is that correct? Which would prevent a buyer from doing this with the intent to cost a seller money. I've never used a stocking fee before, but I'm guessing that would help combat any sinnister intentions such a system could be used for?
Restocking fees were eliminated in the Summer Seller Update, as of June 30. Now it would be a violation. You might want to go back and re-read that Update. The Fall Update recently came out.
