eBay

u2bella · ‎04-06-2018

This is so unfair to sellers , you now have to offer free returns for 30 days no matter what even mistake by a buyer and you foot the bill for your shipping and you pay buyer shipping back absolutely ridiculous!! I can not belive ebay thinks this is a good idea , I will be looking to other sites to sell ,and will reduce my selling on ebay , I just had a buyer open a case after they told me in email it was there mistake and ebay said I still had to pay both shipping cost because they are no longer close cases even when they know it is buyers fault and policy will go into affect on June 2018. Small businees will be hurt I am not amazon and people will abuse this and sellers will pay!

castlemagicmemories · ‎08-08-2018

@pudgiepie wrote:
The problem is if you don't give 100% free return, you will lose all of your top seller privileges that will translate into less sales. Sales are already down big time for a lot of sellers to beging with.

Not necessarily. You might not see any change at all in your sales.

Many buyers don't think TRS means anything due to bad experiences they have had, and some have posted that they actively avoid TRS for those same reasons.

If you have what a buyer wants, with a good price, clear pictures, an accurate and complete listing, and you have good feedback, it's not going to matter if you are TRS. Newbie buyers might feel more safe with a TRS but anyone who has been on Ebay for awhile probably doesn't think it matters.

Many have given up their TRS and things went on just fine thereafter, from what I have seen on these Boards.

turquoisetulips · ‎08-08-2018

@u2bella wrote:
This is so unfair to sellers , you now have to offer free returns for 30 days no matter what even mistake by a buyer and you foot the bill for your shipping and you pay buyer shipping back absolutely ridiculous!! I can not belive ebay thinks this is a good idea , I will be looking to other sites to sell ,and will reduce my selling on ebay , I just had a buyer open a case after they told me in email it was there mistake and ebay said I still had to pay both shipping cost because they are no longer close cases even when they know it is buyers fault and policy will go into affect on June 2018. Small businees will be hurt I am not amazon and people will abuse this and sellers will pay!

I agree , I've begun moving my sale items to another venue ,, and to one where the seller isn't forced into these unfair agreements . Tulips

turquoisetulips · ‎08-08-2018

Many buyers don't think TRS means anything due to bad experiences they have had, and some have posted that they actively avoid TRS for those same reasons. castlemagic - unquote

I can understand that I guess but its still not a rational position to take . Just because a buyer had a bad experience with a TRS wouldn't mean the bad experience was caused by that . In fact chances are 10 to 1 it had nothing at all to do with it . Tulips

If you have what a buyer wants, with a good price, clear pictures, an accurate and complete listing, and you have good feedback, it's not going to matter if you are TRS. Newbie buyers might feel more safe with a TRS but anyone who has been on Ebay for awhile probably doesn't think it matters. Castlemagic unquote -----

Probably doesn't matter much if a seller is top rated to most buyers I agree . It doesn't matter much to me as a buyer . The sellers I tend to avoid are those with less than 97 % - . I think the issue that some sellers have with the 30 day free returns is that they feel forced to comply with a policy that has already cost them money . E bay is pushing the policy but loses nothing while sellers are turning over their profits to some less than honest buyers . While that is bad enough ,, its the principal of being treated like children and told how we must conduct business that can be the most annoying . Tulips

turquoisetulips · ‎08-08-2018

How do buyers need more than one day after they get the item to decide if these things I'm selling are what they want? bonnie lass - unquote -------------------------------------

I'm fine with 7 days because 7 days is reasonable in most circumstances . IMO the new 30 day free returns policy is the same as telling buyers they have no personal responsibilty and can buy willy nilly with no regard because someone else will pick up the tab for any mistakes they've made . Tulips

alwaysauthentic1 · ‎08-14-2018

I'm kind a worried that this new policy could be used out of spite against sellers.

I just had a scenario where a buyer intially wanted me to ship to an alternate address. I gave him the whole spiel about seller protection, etc., and told him that I will cancel the order/refund you and you could repurchase it with the correct address. Never heard back from him, but was still waiting to relist it in case he was still interested, so someone else didn't purchase it in the meantime. The following day he purchased a different Security system from me.

I messaged him again both through eBay and through his direct email. I waited the max amount of time and upon not hearing back from him, figured he must want the different security system (it was actually a better security system for the same cost so I figured he just found one that he liked more).

Sure enough he puts in a return for ordering the wrong item and I'm out $+40 in shipping (not the end of the world or anything), but I have to wonder if it was done out of spite, because I wouldn't/couldn't ship to an alternate shipping address? I have no clue if there are any sinnister intentions or if it was simply just a mistake and that he just didn't get my messages and ordered the wrong item. Hopefully I get the same item back.

Aside from that a common issue that I run into a decent amount of time are people who make purchases with smartphones (or maybe the fact that it's done through a phone is just a coincidence). For whatever reason cell phone buyers rarely read the items description. It must be how the auctions come up on phones, but ordinarily the description is right next to the buy it now price, so it's very difficult to miss and I put any negatives or missing parts first words out.

Anyways, we could still set up a stocking fee? Is that correct? Which would prevent a buyer from doing this with the intent to cost a seller money. I've never used a stocking fee before, but I'm guessing that would help combat any sinnister intentions such a system could be used for?

gladiator183 · ‎08-18-2018

Because if you choose not to accept returns and the customer still wants to return or lies for reason they are returning the item , ebay does not back you up at all even when they know the customer is lying , then they will tell you well if you were part of our new return program then the customer would not lie about it that is what we are trying to prevent. Oh, ok trying to prevent people from lying and taking free returns at a small business sellers expense is going to put us out of business. Terrible idea.

twosalesmen88-5 · ‎08-19-2018

Sure there's a cost...they'll lose sellers to better competition. Ebay is getting too big for itself--their customer relations never was high quality, and now it'll be even worse.
So, yeah, short term eBay will rake in the profits--but it's like a car salesman who knowingly sells lemons. They'll make money short term, but eventually their business will dry up when people find out about it and spread the world and competition springs up.
Ebay's days are numbered.

alwaysauthentic1 · ‎08-21-2018

Correct me if I'm wrong, when we refund the buyer on a return now we have the option to refund more or less than the total amount? So, if there are any problems on shipping costs or whatever the seller can deduct it from that and explain why to the buyer.

eckcbbb · ‎08-21-2018

Exactly. eBay is using our money to act like amazon with money back guaranteed.

I just got a hit. Shipped what I listed. Buyer simply said item not match description. Seller has no say. eBay closed the case. Issuing refund. I m paying full refund including original shipping and the shipping back.

No thx. After 15yrs. I removed all my listings. They don’t trust me. I don’t trust them neither.

tour-van13 · ‎08-28-2018

I have found people buying coins from and then trying to sell them for a profit. If they can’t sell them they simply return to me on my dime within 30 days. What a joke

garry1957red · ‎09-06-2018

Some amazon seller inclosed a return slip and all you have to to is drop it off. So I think that free return?

playstoomuch · ‎09-06-2018

Here's another crazy part...I sold an item to a buyer that did not read ad or view all photos. So ebay forced me into a return, as they "No longer review or judge cases", but...
Not only did ebay force me to pay shipping in both directions; EBAY STILL CHARGED ME ITEM SOLD FEES BECAUSE TECHNICALLY MY ITEM DID SELL, even thought it was returned. I called ebay several times, and this is policy now.
So I am out shipping fees and ebay fees. I will just donate items or sell elsewhere.

playstoomuch · ‎09-06-2018

Interesting info about amazon. thank you.
I have called ebay several times, and each time have been told that "ebay no long reviews or judges cases. The policy is now to process return. But this is not making a judgement in favor of buyer. It is just policy"
Makes a helluva lot of sense, eh?!

playstoomuch · ‎09-06-2018

Right- you cannot say No returns, because as long as the buyer clicks the "start a return because item is not as expected", you have to return, and lose shippings and ebay seller fees.
So if I buy a "sexy" dress, and dont l look sexy when I try it on, that means it is not as described, even if the dress is right size and color.

playstoomuch · ‎09-06-2018

ebay is awful for sellers now. they no longer look at ads and judge if buyer is fair. they automatically process return. Sellers can lose a lot of money for each return. Apparently we need to sell and shop on Bonanza, and hope that site will grow.