New listing tool keeps deleting the description when the item is listed

[rhiggsbear]

Anyone else having this issue?  I have tried over and over to list an item both using one of my templates and by completely typing out a new description and every time I list it, the description get deleted.

What the hell is going on??????????

[eburtonlab]

Try temporarily disabling your ad blocker.

https://community.ebay.com/t5/Share-eBay-Technical-Issues/Item-description-continually-deleted-in-ne...

[chapeau-noir]

I'm not seeing a description on either the DeWalt or the Bose - on any browser.  I do not run adblock.

[rhiggsbear]

Both those listing were made after they forced me to use the new listing tool.  All my new listings have the descriptions deleted.  All the other listings where the description exists were automatically relisted.  Even with my ad blocker off, the descriptions are not there.

[eburtonlab]

I think the ad blocker may be interfering with the listing process at the time the item is listed, actually preventing the description from being included at the time the item is listed.

Turning off the ad blocker after the fact will not affect what is actually not included in the listing.

[rhiggsbear]

I turned off my ad blocker and it still doesn't work when revising it.  Interesting part is if I look at the listing using the preview button, the description is there but as soon as I list it, POOF, it's gone.  Even from the preview.

[rhiggsbear]

Well, I just had a chat with a CSR.  More wasted time.  I just deleted all my new listings due to this issue.  How you can even list something without a description is beyond me.

[eburtonlab]

Try disabling your ad blocker and then listing an entirely new item.

Or try using a different browser without any ad blocker installed to list a new item.

[rhiggsbear]

Ok, I used FireFox and it worked.  So, making this "tool" for phone users killed it for those who use MS Edge. LOL

[eburtonlab]

There may be other factors in play besides just an ad blocker. If you follow a link in the thread I provided a link to, one user indicated the DuckDuckGo add-on also caused a problem in Firefox along with the ad blocker when listing.

Clearly there are some unwanted interactions between various browser add-ons and the new listing tool.

[bonzotgg]

Yes, it has been happening to me all day; although only about 90% of the time.

I have even tried to go in and copy and paste the description--copied before listing--into the listing as a revision and it shows before I list but is not there when listed. There seems to be no way to add the item description in these cases.  

[rhiggsbear]

bonzotgg, I also tried that with the same results.  The funny part is the description shows up in the listing "Preview" but as soon as you list it, it's gone.  I guess I will list via FireFox for now.

[rhiggsbear]

Still broken.  Nothing like screwing PC user to help a few phone users!!!

[partfinds]

I had price overridden after hitting list. I had to go on application to get the correct price and even after that going back to website it was still displaying lower price after refreshing.

[rhiggsbear]

I even lower the price after getting one of those phony "There are eyes on your item" messages and when I revised it, it deleted the description.  No wonder eBay stopped counting seller views because the seller has to keep viewing their listing to make sure the new "Fool Tool" hasn't screwed something up!

After 20 years on eBay, I think I am done.  For the little I actually clear on selling stuff, it is just not worth the time and frustration.  All I am doing is rewarding a company who could a Sh%&^^## about their sellers.