Simply-the-best-for-you Volunteer Community Mentor
@a_c_green wrote:
This is the sort of disorganization that normally gets resolved in the very first design review. To have this make it all the way into Production begs the question of who is responsible.
jasmen@ebay It's good to hear that we are being heard, but ^^^ This. A million times this. This keeps happening at Ebay OVER & OVER & OVER, with the outcomes being foisted upon your users who have never asked for the changes, have no input to the changes & are dealing constantly with MAJOR changes being put into production with no testing whatsoever.
Does Beta test not exist in Ebayland? Giving this "tool" to 100 users for beta, would have quickly & clearly shown it to be unusable.
The biggest difference between Ebay & most companies implementing changes is that a typical development life cycle STARTS WITH THE USER. The user is the one who requests the changes. Changes are not initiated by the development teams just because or because someone thinks screens should be "updated". In fact, one of the first rules of IT is to change the UI (user interface) as LITTLE as humanly possible! Why can't Ebay get this through their heads? Millions of dollars are being wasted & millions of users are affected negatively.
Ebay, your users, your customers did not want this & did not ask for this. What you had worked quite well. WE, your users could have told you that having 1 tool for all platforms is a bad idea. Different platforms are different for a reason. They have different O/S's for a reason. They are intended to be different & those differences should be respected. Also, real polling of your user base would have made it clear to you that most of your users continue to use a desktop or laptop to list & that many of them (not me) do not have the fast internet required to make some of your ideas function.
A modicum of testing (which never seems to happen) would have made it very clear that this is unworkable on many different levels. I recently had problems with a screen that changed (not a part of the new listing too, just one of your daily 'changes for no reason'), your developers contacted me, there was 'zoom type' call, they saw the effect of their change & how it messed up my display. When I asked them why the completely unnecessary change had even happened in the first place, the response was 'to update/modernize the screen'. Developers just do what they've been told to do. IT is not understood at Ebay. You don't make UI changes to modernize/update screens. EVER. You only make UI changes that are required due to legal changes or b/c your users requested it or you are implementing a new user requested feature. Please somebody listen & QUIT CHANGING interfaces! That is NOT how real IT works. In the non-Ebay world, programmers bend over backwards to NOT AFFECT the User Interface. You want to create as little disruption as possible for your users.
Instead we have constant untested changes going into production, it seems daily, constant daily if not hourly glitches that are rarely if ever, acknowledged, even though they are widely known & huge multimillion dollar projects being created for things no one in your user base ever wanted or needed, like the new unified listing form, like Seller Hub, like the 'new' 3 or 4 times over, shipping label screen that got progressively more complex each time. THIS IS NOT how real companies do IT. Please put a moratorium on changes unless they are user requested & THOROUGHLY tested prior to production (by developers, dedicated business unit testers & users (sellers) ). Just STOP & hire someone who actually understands IT, to steer this IT nightmare correctly.
Also, offshore programming generally garners you results that make no sense in the US market. Many Fortune 100 companies have already learned this lesson. Isn't it time for Ebay to learn it?
