New (garbage) listing tool feedback. Does anyone know if eBay is hearing us?

[partempire]

Has anyone heard from eBay about our complaints about the new listing tool?

I absolutely dread doing listings now. It is so glitchy and it takes too many clicks to do anything.

Item specifics are a nightmare. I'd rather get a root canal than add a brand name from a search menu. 

CLICK CLICK CLICK CLICK CLICK CLICK CLICK CLICK CLICK CLICK CLICK CLICK CLICK CLICK 

You can't even press enter to accept the brand name you typed in. Please ebay, just leave a text box open for brand and MPN. These are required for every listing, so every listing I do has to have an absurd amount of more clicks just to add brand and part number.

My entire internet slows down when I crop or change the brightness of the pictures. Change the category and sometimes the page randomly refreshes, losing all my work.

I am a professional lister. This is my day job and my profession. Listing items on eBay is how I pay the bills, and I am frankly insulted and dumbfounded by these changes. Not only does it dumb down the listing process, it is so time consuming to do the most basic things that I am avoiding them completely.

I am no longer editing my photos because it takes too long and slows my internet to a halt. I am no longer adding any item specifics other than the required ones because the process is just so clunky and complicated. 

I have 10,000 items in my warehouse ready to be listed, and I am dreading it due to this slow, ugly, click click click show of a new listing tool. All I want to know is if eBay is hearing our cries.

[mr_lincoln]

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@bbravo65 wrote:

...forever...K.I.S.S..."Keep It Simple Stupid"...the golden rule I preferred...

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@bbravo65   I suspect the programmers are not users and care little how long a task takes, just so it looks cool on a screen ... we've been seeing the adverse affects of poor programming for years now ... that's not bashing eBay, that's just stating facts.

The OP mentioned how slow their system gets when they work on pics ... I have reported that the See All Orders page in Seller Hub IS THE ONLY PAGE in all my years of working online where I get a warning that the page is slowing my browser down ... yep on two different browsers too ... that means its not my system, that means its eBay's programming and the code the IT folks are writing ... 

Programming is supposed to make things easier and faster ... but apparently not on this venue ...

Regards,

Mr. L

[chapeau-noir]

I felt that way about the constant change in item specifics we (at least in Fashion) endured for a couple of years - it's like there was NO efficiency testing at all, and I felt like these programmers were just twiddling with stuff as they felt like it, causing a large number of sellers to have to go through major numbers of listings to just change one small thing.  Over and over and over. 😣  Very few, if any, of these changes migrated properly. 

[a_c_green]

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@chapeau-noir wrote:

I actually can understand that - there's no provision in auctions for IPR and BIN is an auction function.  Setting aside the beta immediate payment program, only FP can use IPR. 

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No, no, you can indeed have IPR on the BuyItNow feature as well as on Fixed Price. I have that set on any of my auctions to which I have also added a BIN price.

Anyway, the IPR is supposed to be a preference, by eBay's own designation, so if it doesn't happen to apply to the listing being prepared, it should not matter; it should be able to just stay activated anyway.

[mr_lincoln]

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@chapeau-noir wrote:

I felt that way about the constant change in item specifics we (at least in Fashion) endured for a couple of years - it's like there was NO efficiency testing at all, and I felt like these programmers were just twiddling with stuff as they felt like it, causing a large number of sellers to have to go through major numbers of listings to just change one small thing.  Over and over and over. 😣  Very few, if any, of these changes migrated properly. 

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@chapeau-noir   I should update my list of issues I have reported over time AND that were skillfully passed on to the Department that handles that but as of this writing have never been fixed or addressed.  The most recent have been issues on the Label Flow and the Return Flow ... others include (as mentioned) the slow page loading for See all orders (up to 35 to 45 seconds ... an eternity in cyberspace) ... 

Mr. L

[simply-the-best-for-you]

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@chapeau-noir wrote:

I felt that way about the constant change in item specifics we (at least in Fashion) endured for a couple of years - it's like there was NO efficiency testing at all, and I felt like these programmers were just twiddling with stuff as they felt like it, causing a large number of sellers to have to go through major numbers of listings to just change one small thing.  Over and over and over. 😣  Very few, if any, of these changes migrated properly. 

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I'm still dealing with the I/S changes from 2 years ago, in some cases.  Long ago, someone from Ebay used to ask for our input to these.  That stopped & we are left with the total garbage we have now.  Coded by 20somethings that are clueless about fashion.  We still have no knit tops, even though it's over 50% of the tops I sell.  Apparently 20somethings think only t-shirts are knit tops.  We still have the whole "character" **bleep**, when adult women's clothes don't have characters & how every time we chose the color 'blue', it would assume we were talking about some character named "Blue" (same for Silver) & turn those on.   

For years, the Fashion IS's changed every 6 months & 90% of the changes were nomenclature.  I watched Vneck change into v-neck, then into v neck, then into v neckline, then v-neckline & now back to v-neck.  EVERY ONE OF THOSE necessitated changing thousands of items & that was just 1 example.  I literally changed v-neck  THOUSANDS of times b/c of a dash or space.   That happened with SO MANY of the options.  Then they finally got them really close to excellent.  And what did they do?  A complete overhaul that gave us a brand new mess again.  

More recently, they simply forgot to code 1x/2x/3x etc. for size under Plus Sizes.  Those are the industry standard for plus sizes.  IT TOOK 6 MONTHS to get that corrected to simply give us the correct Industry Standard for plus sizing.  I sell a LOT of plus sizes, it was a nightmare.  Also, not too long ago, the Size "L" inexplicably changed to Large, again causing me to have to update literally THOUSANDS of items.  It stayed that way for months.  None of the other sizes were changed, Medium was still M, Small was still S.  No rhyme or reason.  As I figured, out of nowhere 4 months later "Large" went back to "L" like it always should have been.  I'm still dealing with changing those over.   No change control.  No announcements.  No rhyme or reason, just changes out of nowhere, affecting thousands of listings for a dash or a blank.   ALL of it was MAKE WORK.  Thousands of hours wasted to nothing but make work 😞  Honestly it makes me want to cry.  

[femmefan1946]

https://community.ebay.com/t5/Selling/Ebay-take-notice-of-what-your-biggest-supporters-are-saying/td...

The workaround most  often suggested is using Sell Similar (and making the changes you need) and setting up Templates (and making the changes you need) for each new listing.

[transamcc]

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@mr_lincoln wrote:

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@chapeau-noir wrote:

I felt that way about the constant change in item specifics we (at least in Fashion) endured for a couple of years - it's like there was NO efficiency testing at all, and I felt like these programmers were just twiddling with stuff as they felt like it, causing a large number of sellers to have to go through major numbers of listings to just change one small thing.  Over and over and over. 😣  Very few, if any, of these changes migrated properly. 

---

@chapeau-noir   I should update my list of issues I have reported over time AND that were skillfully passed on to the Department that handles that but as of this writing have never been fixed or addressed.  The most recent have been issues on the Label Flow and the Return Flow ... others include (as mentioned) the slow page loading for See all orders (up to 35 to 45 seconds ... an eternity in cyberspace) ... 

Mr. L

When I retired from IT support 15 years ago, SLOW was measured in nanoseconds.  Have you yet seen an issue brought to the boards re: software mis-steps  (update failures) that has been satisfactorily resolved instead of just patched at?   Or, have we received prior announcement of change plans so users can know what to expect IF it works and required steps to continue if it does not? All I have seen are just changed manifestations of the bugs as other "improvements" react with the same subroutines differently, sometimes adding to the problem, sometimes camouflaging their existence fo a short period of time.  A microsecond is an eternity in IT. cc

[katzrul15]

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@femmefan1946 wrote:

https://community.ebay.com/t5/Selling/Ebay-take-notice-of-what-your-biggest-supporters-are-saying/td...

The workaround most  often suggested is using Sell Similar (and making the changes you need) and setting up Templates (and making the changes you need) for each new listing.

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I have tried this, but it does not work very well.  It is clunky, slow and often it has issues with the pix changes and/or shipping changes.  Horrid work-around, if this is what it is.

[chapeau-noir]

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@simply-the-best-for-you wrote:

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@chapeau-noir wrote:

I felt that way about the constant change in item specifics we (at least in Fashion) endured for a couple of years - it's like there was NO efficiency testing at all, and I felt like these programmers were just twiddling with stuff as they felt like it, causing a large number of sellers to have to go through major numbers of listings to just change one small thing.  Over and over and over. 😣  Very few, if any, of these changes migrated properly. 

---

I'm still dealing with the I/S changes from 2 years ago, in some cases.  Long ago, someone from Ebay used to ask for our input to these.  That stopped & we are left with the total garbage we have now.  Coded by 20somethings that are clueless about fashion.  We still have no knit tops, even though it's over 50% of the tops I sell.  Apparently 20somethings think only t-shirts are knit tops.  We still have the whole "character" **bleep**, when adult women's clothes don't have characters & how every time we chose the color 'blue', it would assume we were talking about some character named "Blue" (same for Silver) & turn those on.   

For years, the Fashion IS's changed every 6 months & 90% of the changes were nomenclature.  I watched Vneck change into v-neck, then into v neck, then into v neckline, then v-neckline & now back to v-neck.  EVERY ONE OF THOSE necessitated changing thousands of items & that was just 1 example.  I literally changed v-neck  THOUSANDS of times b/c of a dash or space.   That happened with SO MANY of the options.  Then they finally got them really close to excellent.  And what did they do?  A complete overhaul that gave us a brand new mess again.  

More recently, they simply forgot to code 1x/2x/3x etc. for size under Plus Sizes.  Those are the industry standard for plus sizes.  IT TOOK 6 MONTHS to get that corrected to simply give us the correct Industry Standard for plus sizing.  I sell a LOT of plus sizes, it was a nightmare.  Also, not too long ago, the Size "L" inexplicably changed to Large, again causing me to have to update literally THOUSANDS of items.  It stayed that way for months.  None of the other sizes were changed, Medium was still M, Small was still S.  No rhyme or reason.  As I figured, out of nowhere 4 months later "Large" went back to "L" like it always should have been.  I'm still dealing with changing those over.   No change control.  No announcements.  No rhyme or reason, just changes out of nowhere, affecting thousands of listings for a dash or a blank.   ALL of it was MAKE WORK.  Thousands of hours wasted to nothing but make work 😞  Honestly it makes me want to cry.  

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I think the IS mess is actually coded by individuals generally unfamiliar with women's fashion who did not ask anyone actually in the industry to advise on taxonomy for women's fashion - hence, we got shoved into, as usual, the male default:  "regular" for sizing (should be misses), "Basic, ringer," etc. for tops, T-shirts instead of knit tops (with knit relegated to fabric type, similar to 'rayon' - huh?) AND T-shirts, 'plus' sizing without the 1X, 2X, etc., and instead the XX scheme extending to something like 9XL if I recall, which is  present to some extent in women's misses, yes, but is more often men's sizing.  I doubt men would be any happier having to chose "misses" instead of "regular."  Usually I can deal with whatever eBay comes up with (the listing form is clunky but not that bad, managed payments was no problem at all) but that was almost a bridge too far for me, because people literally couldn't find ANYTHING save using title SEO in what's probably one of the most crowded categories on the site, and they've never really fixed it.

[chapeau-noir]

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@a_c_green wrote:

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@chapeau-noir wrote:

I actually can understand that - there's no provision in auctions for IPR and BIN is an auction function.  Setting aside the beta immediate payment program, only FP can use IPR. 

---

No, no, you can indeed have IPR on the BuyItNow feature as well as on Fixed Price. I have that set on any of my auctions to which I have also added a BIN price.

Anyway, the IPR is supposed to be a preference, by eBay's own designation, so if it doesn't happen to apply to the listing being prepared, it should not matter; it should be able to just stay activated anyway.

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So that *has* changed, then, but before the form redesign?  OK, that's good, then.  I misunderstood you and thought it had not been changed and you were hoping it would be on this new form - I was just trying think of why eBay had tooled it that way. 

I tend to try to see common sense where there sometimes isn't any lol.

ETA:  Yes, I see what you mean about the preference.

[bryo_3145]

I hope nobody loses their job over all this 

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jasmen@ebay wrote:

Our teams are hearing you loud and clear @partempire we appreciate the honest feedback! 

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[bids-n-bargains-r-us]

I hear you.  Listing can be a nightmare and many of the specifics ebay has asked us to use, do not even apply to accurate listings, unfortunately I have a one word answer for you, if ebay hears.  That answer is NO.

[mr_lincoln]

@bryo_3145 

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@bryo_3145 wrote:

I hope nobody loses their job over all this 

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jasmen@ebay wrote:

Our teams are hearing you loud and clear @partempire we appreciate the honest feedback! 

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Actually, sometimes that's exactly what needs to happen for effective change to occur.  The new tool has been around long enough AND with enough negative feedback from Sellers it should have been taken down and reworked ... so it actually works well.  Thus far we have just been given a lot of lip service with no results ...

Regards,

Mr. L

[dogofwar777]

Ebay looks like it is getting even worse. I was going to sell again, but after reading different discussion horror stories ( manged payments, listing fees, money missing from people's accounts, etc) there is no way I'll sell here again. 

[siamjane8]

          I do believe they are hearing us.   In fact ebay reached out to me yesterday and we had an hour long zoom meeting with 6 various members of the design teams- so I would like to thank them publicly and give credit where credit is due.  They were very receptive to finding out why and what are the problems that we are facing with using the tool on a desktop and I was able to share my screen and do a random listing from scratch to show them trouble points with the popups and the extra clicks and the mobile UI in general that just does not work on a desktop.   

      They seemed very aware of the issues we have been reporting so I would say- continue with these discussions and sending up the feedback.   The more they hear and the more pressure we apply- the greater chance we have of getting this tool redesigned for use on a computer.