eBay

Anonymous · ‎11-02-2020

This is a good one I've never seen this. I had a buyer that is new, but he knows what he is doing. He has me mail his package to an old address that he just recently fowarded. As a result it'll take 2 - 3 weeks to get there, he waits until the first day that he can file a not received case, and then it gives me 3 days until I have to close it before receiving a transaction defect. Since it's my fault, according to ebay, that the buyer intentionally uses an old address, I'm forced to refund him to avoid the defect. Now today the item was properly forwarded and delivered.

Thanks to ebay's continual anti seller it's always their fault attitude, I had to not only send someone a free item, but also pay for the shipping.

Thanks Ebay! This is the reason why I have been moving and selling more items in the facebook marketplace now that you can ship items there, and I don't have to pay $100 a month, or deal with the same anti seller mentality that you see with ebay.

When facebook marketplace buries you in the ground when you want to find whose to blame you need only look in a mirror.

If the oceans were wells of ink, and the great skies were endless scrolls, I could not possibly write how many ways there are on ebay to rip sellers off, with ebay offering minimal protection.

dhbookds · ‎11-02-2020

What makes you think you won't fun into rotten buyers elsewhere?

wastingtime101 · ‎11-02-2020

When a package has active tracking scans (within 5 days domestic, 10 days international), eBay will put an extension on the case to allow more time for delivery. Sorry that doesn't help you with this transaction.

Ask the buyer if they'll re-pay now that it's been delivered - they can provide their e-mail address so you can send a PayPal invoice. Good luck.

Walk without rhythm, it won't attract the worm.

itsjustasprain · ‎11-02-2020

@Anonymous wrote:
This is a good one I've never seen this. I had a buyer that is new, but he knows what he is doing. He has me mail his package to an old address that he just recently fowarded. As a result it'll take 2 - 3 weeks to get there, he waits until the first day that he can file a not received case, and then it gives me 3 days until I have to close it before receiving a transaction defect. Since it's my fault, according to ebay, that the buyer intentionally uses an old address, I'm forced to refund him to avoid the defect.

I thought the INR claim was disallowed if the package was forwarded to another address. Does the tracking show that the package was forwarded beyond the address that you received with the payment? I would be appealing this one.

pburn · ‎11-02-2020

@Anonymous wrote:
If the oceans were wells of ink, and the great skies were endless scrolls, I could not possibly write how many ways there are on ebay to rip sellers off, with ebay offering minimal protection.

Nice paraphrase of one of my favorite old hymns.

P.S. I'd prove to eBay that I sent the package to the "ship to" address provided by the buyer, if I were you, and documentation through USPS that the package was then forwarded to a different address.

What does the USPS tracking look like? Can you post a screenshot of it?

ittybitnot · ‎11-02-2020

I thought the INR claim was disallowed if the package was forwarded to another address.

Seller protection is void when the parcel is not delivered to the address provided with the payment.

asset_liquidators · ‎11-02-2020

I have been actively selling on another site for almost 13 years. I have had TWO returns and one cc chargeback (the chargeback was on a $1500.00 item) in 13 years there. The chargeback was fought and won on my behalf by the cc processor on that site so people who claim those can't be won are wrong (they only can't be won when ebay or paypal are involved). They will claim they are "fighting" it but they don't.

As far as FB, CL and those, I only do local myself and I do sales every day from those.

While of course there can be 'rotten buyers' elsewhere, they are much much less and you have true protections on other sites.

Anonymous · ‎11-03-2020

Sure I'll post the tracking # I don't see any harm in it.

9400108205496784980532

Ebay allowed him to file a not received dispute on the 25th. On the 27th - 30th the post office attempted delivery but then had to return it to the distribution center to forwarding. It was delivered to the right address on November 2nd. Ebay's policies on allowing buyers to file not received disputes while there is still active tracking has cost me money.

As a seller ebay expects you to resolve the situation in 3 days, but what if you're a buyer? You'll find a completely different set of rules you have to play by.

What happens when the customer receives the item, files a INAD dispute, and then contacts you and says you know what a wire just fell off the device while shipping it, cancel that dispute? Well he hasn't shipped it back for almost a month now and ebay still refuses to cancel the return. I'll have to contact ebay, despite their website giving the buyer a due date over a week ago, and still refusing the case despite the fact that the buyer hasn't returned it.

3 days to resolve an issue as a seller, months to resolve an issue if you're a buyer. Seems fair to me...

pburn · ‎11-03-2020

Interesting tracking . . . looks like you mailed it on October 15, it shows "Out for Delivery" on October 30. I'm no maths whiz, but that's 15 days to get from PA to NC? Wow--that's slow.

The forwarding process looks to have taken "only" three days--from October 30 to delivery on November 2.

It looks to me like the time it took from when you mailed it to when it first went out for delivery--15 days--was the real hold-up, not the three days it took to forward the package (although that didn't help).

tyler@ebay

brian@ebay

When you have a moment . . .

Just generally speaking, without necessarily speaking directly to the OP's specific transaction, what is eBay's position on INR disputes when:

the seller has used the buyer's "ship to" address used at checkout,
the buyer has a mail-forwarding request filed with USPS,
the item arrives at the original destination on time but is then forwarded in compliance with the mail-forwarding request,
the item is late because of the time it takes to forward the item to the new address.

We're aware of eBay's position that "attempted delivery" is as good as "delivered," but what about the above scenario?

Thanks, gentlemen.

wrong66 · ‎11-03-2020

I had the EXACT same scenario happen to me in Jan. of this year. eBay DENIED the claim. The buyer then filed a CC chargeback through PayPal and apparently got his money back but, because of PayPal Seller Protection, it didn't cost me anything.

a_c_green · ‎11-03-2020

@ittybitnot wrote:
I thought the INR claim was disallowed if the package was forwarded to another address.

Seller protection is void when the parcel is not delivered to the address provided with the payment.

But if a forwarding order is in place, such that the package is not and never will be delivered to the address provided with the payment, how would the seller ever know that before shipping the package?

brian@ebay · ‎11-03-2020

@pburn wrote:

Interesting tracking . . . looks like you mailed it on October 15, it shows "Out for Delivery" on October 30. I'm no maths whiz, but that's 15 days to get from PA to NC? Wow--that's slow.

The forwarding process looks to have taken "only" three days--from October 30 to delivery on November 2.

It looks to me like the time it took from when you mailed it to when it first went out for delivery--15 days--was the real hold-up, not the three days it took to forward the package (although that didn't help).

tyler@ebay

brian@ebay

When you have a moment . . .

Just generally speaking, without necessarily speaking directly to the OP's specific transaction, what is eBay's position on INR disputes when:

the seller has used the buyer's "ship to" address used at checkout,

the buyer has a mail-forwarding request filed with USPS,

the item arrives at the original destination on time but is then forwarded in compliance with the mail-forwarding request,

the item is late because of the time it takes to forward the item to the new address.

We're aware of eBay's position that "attempted delivery" is as good as "delivered," but what about the above scenario?

Thanks, gentlemen.

@pburn @Anonymous sellers are responsible for delivery to the address the buyer provided at checkout. If tracking shows attempted delivery was made to the original destination then the seller has met their obligation to deliver the item. If tracking shows the item was forwarded then the buyer would no longer be eligible for Money Back Guarantee protection either.

Brian,
Community Team

partlogics · ‎11-03-2020

I feel pointing this out in your appeal is enough for you to win your appeal...

October 30, 2020, 1:31 pm Forward Processed HARKERS ISLAND, NC 28531
October 30, 2020, 11:12 am Forwarded HARKERS ISLAND, NC
October 30, 2020, 9:28 am Out for Delivery MARSHALLBERG, NC 28553

You shipped to the correct address on file and it was forwarded from there when a delivery attempt was made.

(I could be completely wrong about the next statement) If the label is purchased from eBay I believe they can see that the unedited address was used to ship the item; as I've had more than one eBay rep indicate that I get more protections if I purchase labels from eBay.

southern*sweet*tea · ‎11-03-2020

@a_c_green wrote:
@ittybitnot wrote:
I thought the INR claim was disallowed if the package was forwarded to another address.

Seller protection is void when the parcel is not delivered to the address provided with the payment.
But if a forwarding order is in place, such that the package is not and never will be delivered to the address provided with the payment, how would the seller ever know that before shipping the package?

They don't, and therein lies the scam.

The easier you are to offend the easier you are to control.

We seem to be getting closer and closer to a situation where nobody is responsible for what they did but we are all responsible for what somebody else did. - Thomas Sowell

therealjtray · ‎02-10-2021

I am going through this right now. Sent a package, was out for delivery on 2/5/21, then went to forwarded. Delivered on 2/6/21. Buyer emails me today 2/10/21 stating they did not receive the package requesting a refund. Then starts to threaten me with a negative review of my seller account. I provided a tracking information and also contact information for the local police and USPS. I feel like this is a scam.