New Listing tool said to be fixed by July 26th as shipping and payment preferences are now gone

[matrixmedical]

I have 423 items and out of nowhere, all of these items no longer have shipping preferences, payment preferences or return policies. I contacted eBay and  they said that is an issue with the new listing tool. People can still buy so these preferences are still out there somewhere, but hopefully I will not have to manually edit all 423 listings once they fix the issue? 

EBay revenue for the twelve months ending March 31, 2022 was $10.265 billion, so I am dumbfounded as to how they do not have the resources to fix this listing tool which has been a nightmare from the get go! I am not listing items until they fix it and I am sure there are thousands of other doing the same. So how much revenue will eBay lose while they take weeks to fix this and other issues? Can't they spend some of the 10 billion one some programmers that know what they are doing?

[ekmadonna]

some of us can't print shipping labels and are losing our discounts and paying extra out of pocket which we will never be reimbursed for so consider yourself lucky

[b86fiero]

Wow, what a nightmare for you.  You have my sympathy.

Hopefully other sellers will complain so eBay will recognize this as a site wide issue and get to it pronto.

Best wishes!

[hartungcards]

Think of it this way.  The 48 hours or so that you will spend fixing each one is only two days of your life that you'll never get back.

[matrixmedical]

They already know it is a site wide issue, I am not the only one. Don't understand with all their resources why they cannot fix the site?

[ckimodog]

Here's hoping... but don't hold your breath.  Items specifics were supposed to fixed a while back yet they're still unbelievably jacked up.  Fingers crossed!!

[matrixmedical]

I am waiting to relaunch my website and was planning on bulk importing 400 plus listings so I either wait for them to fix this or I can spend maybe 40 hours redoing each manually. Maybe eBay should lower their fees since all the revenue does not seem to help.

[1tuna]

I cant figure it out either

I have no idea how other companies handle these sorts of problems

I do not ever look at ebay as a technology company

a tecnho company woud be able to apply a fix faster

I do not think amazon is in big tech either.I thinks there strong suit is in logistics or delivery

I look at  tech companies as someone like Apple or Samsung or any company that knows what its doing

ebay is a selling venue and not really into high tech

@matrixmedical 

[mtgraves7984]

"I have 423 items and out of nowhere, all of these items no longer have shipping preferences, payment preferences or return policies."

@matrixmedical 

Good news: I see the shipping preferences, payment preferences and return policies on your listings.

Bad news: I only see 390 live listings.

[matrixmedical]

That's funny that you mention Samsung as I just got a new $2800 fridge and the ice maker is crap, it crushes the ice when it is set on cubed ice. The tech came out and the only solution was to remove the crushed ice parts so now it works, but cannot make crushed ice now.  Their TV's are great, but this fridge was poorly designed like the eBay website. 

[matrixmedical]

Yes, you can see these preferences and people are buying items, but you will not see these options when going to edit the same item. eBay cannot revise an item, makes sense as they might change the price or something, so they cannot see what I am seeing. And some of my items have 0 quantity which is why you are seeing 390 and not 423.