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Neutral Feedback

I just received Neutral Feedback from a customer for a set of New Christmas lights. The item description included the word “mini” and had the length of 7ft long. I also took several pictures of the item. 
The feedback states that when the seller (me) said “mini” I meant it. That it was smaller than she thought they’d be. 🫤 I’m not understanding the confusion. Saying what I meant was a good thing on an item description.. right?? 

Should I respond or let it go? Also, what could I have done to describe this item better than keyword and length measurements? 

Thanks for any feedback! 

Message 1 of 17
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16 REPLIES 16

Re: Neutral Feedback

TBH I’m not sure whether they whole thing lights up or just the mini light behind it. Now I feel like I need to inbox one and find out! Lol. I sold some on FB and everyone loved them so they must be cute when turned on. 

Message 16 of 17
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Re: Neutral Feedback

The other store I run got a neutral feedback tonight complaining of the size of a travel size item that had the volume in the title and the description. Ebay deleted it for me and it was gone within 10 minutes.

Message 17 of 17
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