Negative feedback

[ceeg_69]

I received a negative feedback from a buyer on a book sold.  The buyer had a question about defects, I replied the book had the "normal wear and tear".  I did submit a photo with my returned reply showing the lower pages were bent.    In the feedback, the buyer wrote "normal wear and tear does not include lower-right corner bent-up pages".

Now I have a negative feedback and "my selling privileges are limited to one item until my overall feedback is greater than 0".    This is only the second item I have sold.  

[hillbillymedia]

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@everything-from-trinkets-to-treasures wrote:

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@hillbillymedia wrote:

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@everything-from-trinkets-to-treasures wrote:

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@robot-hands wrote:

Take the advice of using a scanner.

You absolutely do not need 12 pictures of a $2 book.

One will suffice but next time use the book category, and select the proper condition from the drop down.

No one should be working this hard for $2

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The value of the item is irrelevant. And not doing what is needed or required is opening OP up for constant disputes and bad FB and as a new seller with one bad FB already they cannot afford to ignore what is required/needed and risk unnecessary suspension.
They are already at risk because they did not have everything they needed in the listing...and they have the FB and an additional restriction to prove it. They do not need more bad FB or disputes.

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The value of the item is as relevant as it`s condition. Condition is how we determine an items value in the collecting world. The lower the condition, the lower the value. The op described this item with normal wear and tear & provided 2 pics. to the buyer. The picture I saw clearly shows upper and lower corners of the book to be not-flat. So what is normal wear and tear for a 35 year old item??

While I agree that a few more , higher quality pics of the item and a better decription would have helped, it would have also helped to raise the price of the item. Sometimes you just get what you pay for. I looked up this book, in question, here on ebay. I searched price/shipping lowest. What do I find? A very established seller with over a million feedbacks on ebay. NO picture and no real description of the item, free shipping $7.55. Do you think it`s possible new sellers take their cues from these mega sellers?

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OH and BTW you are not allowed to manipulate, interfere etc the pricing of other sellers either.....that too would be a violation of policy.
Sellers must independanlty price their items.....that means no one can tell them how they should price  or interfere with how they price and they are not required to price the same as anyone else or in line with anyone else.

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What does this have to do with ANY part of this post? The only reason I put that price with free shipping in was so that you could find the item and seller I was using as an example of the mega seller. If you are trying to accuse me of something, by all means please just be straightforward and accuse away.

[ceeg_69]

1786davycrockett,

Thank you for your very thorough reply.  In response,

 I did research other Duran Duran items and while I did not find the exact item, there were quite a few other items.  I do not know what interest there is today in Duran Duran.  Apparently, there is some interest from all the items I found.  I probably should have listed it as Buy It Now.

Evidently, my definition of "normal wear and tear" was not the same as the buyer.   If you look at a book enough, the pages tend to curl a bit; I find that to be "normal".   Had you measured the folds (and enumerated how many there actually were) perhaps the buyer would have cut you some slack.  I agree, I should have included a definite description of the condition, but measuring the folds, that is a bit accessive.

The buyer did ask about defects (water, smoke-related, mold, mildew).  I replied back, with a picture of the curled pages.  This was before the purchase.  I will contact Ebay and see what happens.

[abfabvintage]

@ceeg_69

Hey, please come back and let everyone know how you make out after calling Customer Service. And would come back here with their advice before you follow their advice. And, please, do not get discouraged. There are some very good posters on this Board who will not direct you the wrong way. Good Luck. 

[abfabvintage]

@ceeg_69

Hey, I just realized you live in Randallston, Maryland. I live in Salisbury, MD but used to live in Maryland down the street from the Pikes theater (Pikesville lol).  If you need any extra help on listing, let me know. You can PM me. Anything to help out a new ebayer! And a Maryland resident to boot!

[rcv12vm6]

I recently got one for an item that I accurately described. My listings state no returns but I am forced to accept it back and pay the return shipping even though we are supposed to be able to set a return policy, we are forced to pay the return shipping. The buyer that did that to me is a competitor and sells coins. I blocked them and will never do business again with them. I refunded their money in full and ate the shipping cost to return it, yet Ebay allows them to give me a negative feedback for their lie. Please look at my items and see if there are any vague photos or descriptions and the clearly stated terms of sale. Please send me the member name that did it to you and I will be happy to block them as well. I have thousands of good feedback, yet I deeply understand how you feel. If the buyers money is returned by force, against the terms of sale we sellers allegedly have, then they should not be allowed to leave negative feedback for their buyer regret. When I spoke to the representative on the phone unwilling to remove it, I suggested maybe I can get one of my colleagues to purchase from the bidder that did it to me intentionally, and we do it to them since there is no justice for sellers and only dishonest bidders. Oh, I was told I could reply to the negative feedback and send a report. Take care my friend. I know what you are feeling. If anyone wants the name of blocked bidders I have had through the years, please let me know. I get maybe one or two nuts a year. Most folks I deal with are great, decent repeat customers. Keep with this and I hope you find them. We can pool our resources and protect each other if our mediator refuses to do so.