Negative feedback: Problem when blocking the buyer, everything was blocked and I didn't know.

[cristian3_6]

Hello, I think I made a mistake. A few days ago, I sold a box of jewelry, and the buyer told me it was all junk, with only one item worth $15 and the rest broken. I responded asking how we could resolve this, and then I blocked him. I waited for a response, but I didn't receive one. What happened was that when I blocked him, I also blocked him from sending messages. I didn't know that blocking someone blocks everything, even messages. It wasn't like that in the old system. Now he's left me negative feedback, saying he sent a message to return the items, and I never responded. I called eBay customer service, and they said they didn't see the message because I blocked him, and that they'll send the report now. What can I do in this situation?

[cristian3_6]

Thank God they finally removed the negative feedback. I contacted customer service and they agreed with me. What the buyer said was in the description. Thank you so much to everyone on the forum for the advice. And I wish you all a happy Thanksgiving!

[adamcartwright · Accepted solution]

@cristian3_6 

Great news! 

I had a negative FB removed once years ago for exactly that same reason -- the buyer had complained about something that was clear in the description. I'm glad to see they're still protecting us sellers that way.

Happy Thanksgiving to you, as well!

[cristian3_6]

This is what they told me on eBay

We've made a decision on your feedback request

Hello cristian3_6,
We took a look at the feedback you were concerned about:
Our decision

After reviewing the details, we found that the issue the buyer is concerned about about was clearly stated in the listing when they purchased their item.

As a result, we're removing this feedback for you, including the ratings.