Negative Feedback

[fullcyrkle]

No conversation requested, just an issue eBay needs to deal with. It is unfortunate that eBay continues to allow buyers to insult and defame sellers with your negative feedback policy. In my 20+ years of selling on eBay I've learned many buyers simply make a practice of repeated negative feedback. This matter must be addressed by not allowing anyone who applies negative feedback on a regular basis to continue doing so, or better, yet, since it really serves no purpose, discontinue it altogether. Why in bright "red" letters? Very decrepit.

[ckimodog]

@fullcyrkle 

I'm not noticing any bad feedback on your account.  Was it removed? It appears to be 100% positive.  Congrats! 

[mtgraves7984]

@ckimodog 

I noticed the same but got caught up by "No conversation requested", so I didn't mention it. But... Congrats, @fullcyrkle!

[fashunu4eeuh]

Hi @fullcyrkle 

Just an FYI—eBay Corporate will not see your post here in the community forums. You’d have to send it to San Jose. The forum is populated with eBay buyers and sellers, and the occasional moderator from the outside company that manages the site.

[ajs_coins_and_alchemy]

Negative feedback is only as bad as the reply you leave to it.

When you receive a negative feedback, leave a professional reply that is written as if you are responding to the offending buyer, but is tailored to all the future prospective buyers. Future prospective buyers are the ones who are your audience and need to be addressed, and I don't care WHAT the feedback says, you can always write something to mitigate or totally nullify the buyer's feedback.

[stainlessenginecovers]

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@ajs_coins_and_alchemy wrote:

Negative feedback is only as bad as the reply you leave to it.

When you receive a negative feedback, leave a professional reply that is written as if you are responding to the offending buyer, but is tailored to all the future prospective buyers. Future prospective buyers are the ones who are your audience and need to be addressed, and I don't care WHAT the feedback says, you can always write something to mitigate or totally nullify the buyer's feedback.

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Not really; as the 'leaver' (buyer) gets ANOTHER shot at "responding to your response" so between your response and their response, the feedback becomes HUGE and overwhelming. 

Best to just do nothing and let all your positive feedback carry its weight. 

[yroyston09]

I received a negative rating from a buyer that requested to cancel a purchase, which I nicely cancelled it, and then they left a negative rating and the only statement was, "Do not buy this."  When I protested with ebay, and told them the buyer cancelled their purchase, ebay did NOTHING!  This is the first negative rating I've received and totally did not deserve it.  I blocked the buyer from my store.

[ajs_coins_and_alchemy]

True, but how often do you see buyers leaving follow-ups?

I've rarely see them, and in those cases it's APPEARS to be situations where the buyer's FB is probably 100% valid, the seller spins some lies and the buyer is trying to reiterate that the seller is truly a bad seller. But that may just be my perception. Either way, it's rare that buyers go back and check their own negative FB for sellers so they rarely see the seller's responses to their Negs they left. Unlikely to leave a Follow-up

[chapeau-noir]

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@ajs_coins_and_alchemy wrote:

True, but how often do you see buyers leaving follow-ups?

I've rarely see them, and in those cases it's APPEARS to be situations where the buyer's FB is probably 100% valid, the seller spins some lies and the buyer is trying to reiterate that the seller is truly a bad seller. But that may just be my perception. Either way, it's rare that buyers go back and check their own negative FB for sellers so they rarely see the seller's responses to their Negs they left. Unlikely to leave a Follow-up

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The times when I've seen the buyer leave a followup is when the seller argues with them/name calls. I've never seen one where the buyer comes back on a reasonable, professional response from the seller.

So I think you're entirely right on this.

[dogofwar777]

Back in ebay's good old days when we could leave buyers negative feedback, it was wonderful. I had one buyer who messaged me about a damaged item and I asked for pictures because the item I sent was double boxed with all sorts of padding and he refused to send any pictures and I refused a refund so. He left a negative. I was able to leave him one which dragged his percentage even lower. I then read some of his negative feedback and they all were similar, buyer buys then claims item us damaged and wants refund without proof of damage. He had established a pattern of his nonsense. He got booted off of ebay.

[johnrj1226]

Never heard that  an exchange of negative commenting turned out well.   Best to  nothing at all and move on than to  show  your internet muscles - very similar to a case of "beer muscles".

[soh.maryl]

Since there isn't any negative FB seen when I checked your account, can we presume you got this removed after all?