eBay

**sunshinerose83** · ‎06-25-2023

Not sure what to do here, but I recently received my first negative feedback and it was posted before the buyer contacted me. Since it was international, ebay gave the buyer 100% of their refund, which I suggested to the buyer to start the return. I apologized and even sent them a 30% coupon, to use in my store, for the inconvenience. The buyer stated that they would remove the negative feedback since I or eBay refunded them the money. I still see the negative feedback. I asked again very nicely if they could remove the negative. No response. The one thing that irritates me is that I never sell internationally. I just bought the upgrade to become a store and all of a sudden an item is being shipped internationally. The item was broken when received and accused of not packaging it properly. My husband tells me that customs must have opened to check it, unwrapped the bubble tape that I secured the item with and repacked with out the bubble wrap. I always make sure that my glass items are wrapped and secure with shipping paper and bubble wrap. How can I resolve this negative feedback if the buyer does not remove it?

inhawaii · ‎06-25-2023

Every seller/shipper since the beginning of time who ever had something damaged claims it was packaged adequately.

Lido Shuffle - Boz Scaggs

janet9988 · ‎06-25-2023

@**sunshinerose83** wrote:
Well, since eBay I guess was trying something with my store (international) they took the initiative of giving the buyer their money back. I stated to the buyer to start a refund request on their side and I will honor it. When I went back onto my page afterwards, eBay sent a message that I did not have to worry about refunding the buyer, that they took care of it, due to the item being sent international. Like I said, first time for me selling something internationally. I need to either contact eBay and have them not continue whatever they did or try and figure out how to set my listings as domestic. I know when you start a listing there is a button you can click under shipping to turn on international selling. I’ve never turned that on for any of my listings. I’m as clueless as you about this.

It sounds like you should keep more up to date with ebay announcements and changes. The EIS shipping program is automatically updated to your account..this has been this way for months.

The program makes it worry free for sellers who it to ship to an international location. Ebay refunds and you keep your money from the sale.

https://community.ebay.com/t5/Announcements/bg-p/Announcements

Lift your left leg at midnight to start off on the right foot. Happy new Year!

ms.rodriguez* · ‎06-25-2023

Looks like the negative was removed.

ckimodog · ‎06-25-2023

@**sunshinerose83**

I see no negative feedback.

fashunu4eeuh · ‎06-25-2023

“…received my first negative feedback and it was posted before the buyer contacted me.”

Just to clarify—on eBay, a buyer is under no obligation to contact their seller prior to leaving feedback. (They should, in my estimation, but there is no requirement for them to do so.)

“The item was broken when received and accused of not packaging it properly.”

@bonjourami gives an important tip: double-box fragile goods, especially when the destination is an international one. Keep in mind, packages can be mishandled badly and, as a guide, pack fragile items to withstand being dropped from a high point onto concrete.

So glad the neg was removed. Wish you much success.

byrd69er · ‎06-25-2023

Don't worry about the feedback. Nobody is going to avoid you due to one negative.

I once sold a valuable piece of Swarovski crystal. For the first time ever, I put "fragile" on the package.

After sending thousands of fragile vacuum tubes by USPS without fragile designated on the package, the Swarovski gets smashed. Don't write fragile on your packaging!!

I know, I know.