Negative Feedback Issue

[simply_selling_2378]

Buyer bought many items from me (30), ONE day after receiving in the mail she made claims they were " not authetnic" when there was no feasible way of ever determining that in the matter of 24 hours. Claims she sent them off to be authenticated and received back in a day (sunday). Apparently usps is open only for her. On sunday she starts slamming my board with negatvie feedback - 12 of them- I get into it with her in email messages trying to be respectful and ask her what the issue is and how i can help her. She is incredibly rude and dismissive telling me she has nothing to say to me. I asked her for the documented proof that these companies provide if anything is deemed unauthentic which they ALWAYS GIVE and she refuses to show me on multiple occasions, she even refuses to tell me the name of the company she " claims " to have used.

Then she goes and files a claim with paypal saying she never even recieved the items lol. I provided tracking number showing they did in fact get delievered, and guess what, what do you know paypal refunded her all the money, didnt even make her return any of the cards. And this crazy **bleep** is still littering my account with negative feedback weeks after and in the most disgusting abusive malicious way I have ever seen.

She is going on ebay every morning and is leaving me 2 negative feedbacks a day, she is even trolling my other buyers " positive feedback " by seeing what the write me, then she goes and leaves me negative feedback disagreeing with what the other person said.

HOW THE "F" is ebay allowing this to happen ??? How is the legal or not against policy ?? this is the legit defintion o malicious feedback. The woman made an allegation that is false, refuses to provide ANY PROOF what so ever and now has left me 26 negative feedbacks and is now doing it in a disgusting malicous illegal way..

what do i do ? clearly ebay doesnt give a **bleep**,  They literally let buyers do whatever THE F$#% they want to do on here even when in the wrong and bat **bleep** crazy out of their mind....

help !! anyone ?? ideas ??? thought ??> does ebay read this stuff we post on here ???  they are literally useless when you call them on the phone..

sorry for rambling guys, im very very mad

[fern*wood]

Do they sell / competitor?

[southernfriedbelle]

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@fern*wood wrote:

Do they sell / competitor?

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@fern*wood, my thoughts exactly. Possibly even under a different ID, in which case no way to know. But something awfully fishy going on:

"free" merchandise sorurcing + negative feedback for multiple transactions = possible scummy competitor

JMO

[fern*wood]

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@southernfriedbelle wrote:

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@fern*wood wrote:

Do they sell / competitor?

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@fern*wood, my thoughts exactly. Possibly even under a different ID, in which case no way to know. But something awfully fishy going on:

"free" merchandise sorurcing + negative feedback for multiple transactions = possible scummy competitor

JMO

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Plus, spacing out negative feedback for maximum impact and exposure is a tell.   

I would be trying to get ebay to investigate whether or not it is a competitor--they would be able to find out if willing to look.

[dakotasmoke]

I think they're right. Also filing with Paypal not eBay.
Paypal is far more likely to either give a courtesy refund or refund out of the sellers pocket and not force the return on items with authenticity claims

[mam98031]

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@dakotasmoke wrote:
I think they're right. Also filing with Paypal not eBay.
Paypal is far more likely to either give a courtesy refund or refund out of the sellers pocket and not force the return on items with authenticity claims

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@dakotasmoke

What the OP has written doesn't completely make sense.

The OP said "Then she goes and files a claim with paypal saying she never even recieved the items..."

How is PP suppose to force a return for something the buyer is saying they never received?

Along with the tracking, if the OP had responded promptly to the claim, it should have been ruled in the OP's favor for an INR claim.  So since that isn't the case here, there was something else going on.  

Also cutting and pasting the FB received on Ebay into the claim would have done some good as well.  

I'm sorry to hear you have been having issues winning PP claims.  For me, in all my years I have won every INR and/or chargeback filed through PP.  I have found PP to be far easier to deal with on a claim that Ebay is.  

[dakotasmoke]

@simply_selling_2378 can you tell us if PayPal actually sided with the buyer or because you could prove tracking they gave the buyer a courtesy refund?

[couldabeenworse]

Well, here are my thoughts, for better or worse.

I think the vast majority of your buyers presume that most of your autographs are fake, but are fine with that because the price is right.  Your disclaimers in the listings certainly cast doubt as to your own knowledge of their authenticity. 

This is not an unusual business model for autographs on eBay, but I suppose every once in a while a buyer will come to that conclusion after making the purchase.  That seems to be the case for your current buyer.

IF the autographs are indeed not authentic, the negs would certainly be deserved, regardless of what combination they were left in,

Good luck...