eBay

grannywith6 · ‎03-23-2018

Issue with difficult buyer demanding money

Bid on and won Toshiba laptop computer. Only issue with the laptop (as noted in the seller’s notes in ad), was no door on the DVD player, but the DVD drive still worked.

Got a note from the buyer, he dismantled the computer after seeing that it was functioning as promised to add a door to the laptop DVD drive but had to buy a whole new drive as just doors are not sold. He stated in his very first note to me, after receiving the laptop that he took the laptop apart…..After tearing it apart, he claimed he wanted money for the DVD drive and other fictitious issues he either caused or made up. Apparently he wants the laptop AND some extorted money from me, an honest 10 year seller on eBay. Demands ranged from $100 to $75 and even $25 along the way. Then he claimed he wanted all his money back. I kindly explained that returns are not possible when an item is no longer in its sold condition as I cannot determine if the item integrity has been compromised. He filed a return and/or money demand with eBay and their seller protection escalation team found the situation IN MY FAVOR, and the case was closed.

On to 2 days later, buyer leaves me negative feedback. After 3 hours research, I came up with the fact that buyers are not "allowed" to leave negative feedback for a seller protection case. I (kindly) called eBay and asked for the feedback team, and they removed the negative within 5 minutes. I just want to share this for other honest sellers as it may help you someday. I also want to say thanks to the eBay team for sticking up for us sellers - It was a happy day for me!

tunicaslot · ‎03-24-2018

Thanks for that info - after 20 yrs - I definitely know how to fight a claim but I think chargebacks are a different story as the credit card is going to take the side of the buyer and I don't know how far Paypal pushes it and fights for a buyer.

As I asked earlier - how do you find out what credit card company the buyer card is certified thru so as to research their policies on chargebacks.

I'm looking more for a step by step guide so new people and old here who have not been successful and end up out their money, the item and are assessed a $20 fee by Paypal. With my conversations with Paypal reps - despite all the evidence - the concession was - unless this customer has opened multiple chargebacks or abused the policy - the credit card company is going to side with their buyer.

grannywith6 · ‎03-24-2018

Type fighting charge-backs on Google. There is a lot of good advice, lengthy !!
Critical to gather any eBay info before your 45 days expire, when eBay deletes the transaction info (order details)....I believe messages are kept but to search you need the buyer name - etc. Keep your photos and any emails - the ad, etc on your record. Don't depend on eBay to keep it. You and you alone will be fighting a charge-back (I think)...It is NOT eBay or PayPal that does a charge back---It is the buyers debit or credit card company!!!

grannywith6 · ‎03-24-2018

From what I understand from a PayPal rep, even if "guy" wins the charge-back, they may still let you keep your money, in other words, eat it on your behalf (if you have documents, etc)

stuff4divas · ‎03-26-2018

@tunicaslotwrote:
Thanks for that info - after 20 yrs - I definitely know how to fight a claim but I think chargebacks are a different story as the credit card is going to take the side of the buyer and I don't know how far Paypal pushes it and fights for a buyer.

As I asked earlier - how do you find out what credit card company the buyer card is certified thru so as to research their policies on chargebacks.

I'm looking more for a step by step guide so new people and old here who have not been successful and end up out their money, the item and are assessed a $20 fee by Paypal. With my conversations with Paypal reps - despite all the evidence - the concession was - unless this customer has opened multiple chargebacks or abused the policy - the credit card company is going to side with their buyer.

PP won't give out the credit card co name, a privacy violation. I have made the opposite experience with chargebacks. But, as I said, the buyer claim has to be bogus and shown to the PP rep as such.

As far as the $20, I call PP back to have it credited back to my acct, which they have done, but I have only had about 6 chargeback claims in 10 yrs. I don't know if any of this has to do with one's standing with PP, how often one makes PP claims, how many claims have been opened against the seller in comparison to how much business they do with PP, etc.

I once asked PP rep if they consider the amount of business I do, how long I've been w PP and my standing with them and I was told 'yes'.

stuff4divas · ‎03-26-2018

@grannywith6wrote:
From what I understand from a PayPal rep, even if "guy" wins the charge-back, they may still let you keep your money, in other words, eat it on your behalf (if you have documents, etc)

Yes, that has been done for me 😉

grannywith6 · ‎03-26-2018

Good to know....this is prob going to happen with this guy, and I appreciate your knowledge!

tunicaslot · ‎03-26-2018

May I ask how mny times they've credited you back the $20 fee - I can see it being done as a courtesy once - but seems unlikely that they would contine to credit sellers.

auctionpet · ‎03-26-2018

It used to be that if a seller won a case, the ability of the buyer to leave feedback was blocked. For some reason ebay no longer does this and instead wastes more of the seller's time having to phone for this unjust feedback removal.

It's bad enough to have to exert energies to fight cases and deal with the stress, but to then have to fight bad feedback is really unnecessary when ebay should be blocking it!

It's funny how they can automate opting sellers into programs they don't want to be in, but they can't automate the ability to prevent a buyer from leaving feedback when they lose a case.

stuff4divas · ‎03-28-2018

@tunicaslotwrote:
May I ask how mny times they've credited you back the $20 fee - I can see it being done as a courtesy once - but seems unlikely that they would contine to credit sellers.

Well, like I said, I've only had about 6 cases in 10 yrs, with just a few being chargebacks. Too many chargebacks would be considered a red flag. I'm sure they have their own tolerable threshold.

greatpartsgooddeals · ‎03-28-2018

AMEN... that is the current REALITY on the ground...it is MORE STRESSFUL than a real job where your faults must be addressed before termination...in here.. just the accusation alone is enough to get you banned...oh that MK bag isn't real...when it was authentic. It's getting really bad in here kids and until the ability of sellers to leave NEGATIVE FEEDBACK for the 5% of Crooked Buyers is restored to the platform it will only get worse