Issue with difficult buyer demanding money
Bid on and won Toshiba laptop computer. Only issue with the laptop (as noted in the seller’s notes in ad), was no door on the DVD player, but the DVD drive still worked.
Got a note from the buyer, he dismantled the computer after seeing that it was functioning as promised to add a door to the laptop DVD drive but had to buy a whole new drive as just doors are not sold. He stated in his very first note to me, after receiving the laptop that he took the laptop apart…..After tearing it apart, he claimed he wanted money for the DVD drive and other fictitious issues he either caused or made up. Apparently he wants the laptop AND some extorted money from me, an honest 10 year seller on eBay. Demands ranged from $100 to $75 and even $25 along the way. Then he claimed he wanted all his money back. I kindly explained that returns are not possible when an item is no longer in its sold condition as I cannot determine if the item integrity has been compromised. He filed a return and/or money demand with eBay and their seller protection escalation team found the situation IN MY FAVOR, and the case was closed.
On to 2 days later, buyer leaves me negative feedback. After 3 hours research, I came up with the fact that buyers are not "allowed" to leave negative feedback for a seller protection case. I (kindly) called eBay and asked for the feedback team, and they removed the negative within 5 minutes. I just want to share this for other honest sellers as it may help you someday. I also want to say thanks to the eBay team for sticking up for us sellers - It was a happy day for me!
