Needs to be more Cancelation options!

[maddocks]

With USPS being a complete train-wreck currently, it is almost impossible to sell live items like plants - especially scarce water plants.  Most packages are taking 7-10 days to be delivered and my plants are mostly arriving dead 😕  As I good long-time seller, I will NOT send my customers dead products ~ so I'm cancelling nearly all of my current plant orders.  Most of my customers are quite understanding... but some just won't respond to my Contact Buyer messages and I'm now manually cancelling those orders - but facing limited reason choices that don't unjustly punish me.

Out of Stock or Damaged  generates a bad DSR ding to my seller ratings.  Buyer Asked to Cancel is fine... if you can get the buyer to respond to any of your emails.  Something wrong with Buyers Address is a problem I've hardly ever encountered... I could use it (penalty free) but it wouldn't be true.

There needs to be more available choices that are A: True and B: Don't automatically penalize the seller.

• Buyer and Seller agree to cancel the order (yes, please)
• Seller declines the order - instant cancellation with full refund.

Etsy has several other cancellation options, but even having just these two options for eBay would solve 95% of my current problems

[pikabo-icu]

I agree there should be an option of "buyer & seller agree to cancel" for specific cases..

Live plants is one of them.  The time of year for shipping & current weather can really affect survivability.  What wont survive this week could be fine next week.. 

The problem with "seller refused order" is it can be easily abused.. Sellers will refuse to sell to anyone with zero feedback. They can deny sales based on an auction being under what they had hoped- and a whole host of other reasons so I don't see that as a viable option. 

[coolections]

Stop selling live plants on line. Probably the worse decision anyone can make.

[pikabo-icu]

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@coolections wrote:

Stop selling live plants on line. Probably the worse decision anyone can make.

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I've bought at least a dozen plants online, from both small sellers and a large nursery this year alone..

Packed properly & not delayed in shipping, they arrive just fine.

All of mine arrived healthy..

There are a LOT of large growers & nurseries that sell via catalog & internet. They all ship.

I've bought from them for 20+ years.. Never an issue. 

[dhbookds]

I don't really see any difference between buyer asked to cancel and buyer and seller agree to cancel.....  In the first if the seller cancels the item, that is "buyer/sell agree to cancel".

I  DON"T agree with Seller declines order.....  As said, that's too much of temptation to sellers to inappropriately decline.

As to your situation with plants.......also as said, you need to plan when to sell carefully.......to protect yourself......

[somanypostcards]

I absolutely agree that there need to be additional reasons for cancelling an order.  I suggest at a minimum to have a check box for Other and an area to briefly enter a cancel reason.  I've had instances where sales were made by unauthorized use of buyer accounts and cases where buyers weren't registered users.  eBay customer service has advised me to check Buyer requested cancellation, which was NOT true.  Sellers should NOT have to lie to cancel an order.

[luckythewinner]

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@maddocks wrote:

There needs to be more available choices that are A: True and B: Don't automatically penalize the seller.

• Buyer and Seller agree to cancel the order (yes, please)
• Seller declines the order - instant cancellation with full refund.

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I disagree 100%. 

Sellers should absolutely be penalized for backing out of a transaction. 

Otherwise every seller who was unhappy with the winning auction price could back out with no consequences. 

IMHO a consequence-free cancellation option like "seller declined" would be a disaster, and drive buyers  away in unprecedented numbers. 

eBay should be about making buyers happy with their transaction, not frustrating them and driving them away from the site.