eBay

finditinc13 · ‎11-12-2017

This is my buying ID

I sold an item and it was returned with a note that said it didn't match her outfit and to issue refund. This item had free shipping but of course it wasn't actually free to ship. I messaged the buyer and asked them to please do a refund request through Ebay. The buyer did and selected "changed my mind."

The next message I received was about the 10% restocking fee they would be charged. Not happy at all about it.

I charge a restocking fee to cover the shipping costs and the fact that now this item is no longer new and will have to sell again but at a lower price.

What wording would be good to respond to the restocking fee? Im hoping someone here has dealt with this situation before and it all turned out good:)

thenobletuckylife · ‎11-12-2017

@finditinc13 wrote:
This is my buying ID

I sold an item and it was returned with a note that said it didn't match her outfit and to issue refund. This item had free shipping but of course it wasn't actually free to ship. I messaged the buyer and asked them to please do a refund request through Ebay. The buyer did and selected "changed my mind."
The next message I received was about the 10% restocking fee they would be charged. Not happy at all about it.

I charge a restocking fee to cover the shipping costs and the fact that now this item is no longer new and will have to sell again but at a lower price.

What wording would be good to respond to the restocking fee? Im hoping someone here has dealt with this situation before and it all turned out good:)

Evening,

I presume the outfit was returned in great condition, if so this is what I would say:

Dear XXX,

Thank you very much for purchasing from us and returning the XXX in excellent conditon.

I have refunded the entire purchase price less the restocking fee indicated on the listing.

We do have expenses involved with providing our customers easy returns and have kept it to a minimum.

Thank You for understanding.

Sincerely

Hope this helps,

Mr C

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bonjourami · ‎11-12-2017

Thats a remorse return, and you are perfectly within your rights to charge a restocking fee to help cover some of your loss with the sale..be sure you block her.

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“Never pick a fight with an ugly person. They don’t have anything to lose.” ~Robin Williams

finditinc13 · ‎11-12-2017

And the restocking fee was in the listing.

buyselljack2016 · ‎11-12-2017

I charge a restocking fee to cover the shipping costs and the fact that now this item is no longer new and will have to sell again but at a lower price.

Just that seems reasonable for a reply to the buyer.

Politely explain that changing there mind is no reason for them to take food off your table (money from your pockrt)

bonjourami · ‎11-12-2017

plain enough..if she filed,Ebay probably would have refused her refund as a remorse return..I expect she knew that and has done this before,so instead, she just sent it back to you.