eBay

turquoisetulips · ‎11-15-2018

I sold a locket necklace to a new to e bay buyer a few days ago . Everything was going fine .She paid instantly with Pay Pal . However when I went to print out the shipping label a red letter note appeared to say USPS says the address is invalid and would not allow me to proceed . I sent the buyer a message explaining this and then asked her to double check the address she has on file to make certain its correct . Its been a few days now and the address is still invalid and I haven't received a reply from the buyer . Since the time to ship is now overdue I called e bay and asked what I should do . They said to give the buyer three days to see my message and make any needed changes .They also assured me I wouldn't get dinged for late shipping . Thats not how it looks on my summary page . In fact it says shipping is late . I'm thinking of just refunding the buyer at this point with an explanation that I can not ship her order . However I'm wondering if e bay could call her or give me her number so I could ? She just signed up with e bay on Nov. 10th and may not know how to get to her messages . 😞 Tulips

southern*sweet*tea · ‎11-15-2018

It could be a valid address, just in an invalid format.

Go here: https://tools.usps.com/zip-code-lookup.htm?byaddress

Enter the address as it is written. USPS will show you the correct format if it's actually a valid address.

The easier you are to offend the easier you are to control.

We seem to be getting closer and closer to a situation where nobody is responsible for what they did but we are all responsible for what somebody else did. - Thomas Sowell

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dbmm-media · ‎11-15-2018

cancel the order, problems with buyers address

escuintla · ‎11-15-2018

Next time, just cancel stating invalid address. No problems at all since to make the address valid, it has to be done through Paypal, which means the changes have to be made prior to purchasing anything on Ebay.

There's no way around it than cancelling the sale.

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If you haven't paid for your item, you're a winning bidder, not a buyer!
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southern*sweet*tea · ‎11-15-2018

It could be a valid address, just in an invalid format.

Go here: https://tools.usps.com/zip-code-lookup.htm?byaddress

Enter the address as it is written. USPS will show you the correct format if it's actually a valid address.

The easier you are to offend the easier you are to control.

We seem to be getting closer and closer to a situation where nobody is responsible for what they did but we are all responsible for what somebody else did. - Thomas Sowell

fern*wood · ‎11-15-2018

I've had that happen before and usually can fix the address if I saw an obvious problem such as the buyer spaced it incorrectly or used an improper abbreviation or something. I never change any vital information, though. Otherwise, I would cancel using problem with address before my handling time was up.

turquoisetulips · ‎11-16-2018

@southern*sweet*tea wrote:
It could be a valid address, just in an invalid format.
Go here: https://tools.usps.com/zip-code-lookup.htm?byaddress
Enter the address as it is written. USPS will show you the correct format if it's actually a valid address.

Thank you

softersilk · ‎11-16-2018

Did Paypal mark it as "eligible"? If so, did you try printing it directly through Paypal and skipping eBay?

turquoisetulips · ‎11-16-2018

@softersilk wrote:
Did Paypal mark it as "eligible"? If so, did you try printing it directly through Paypal and skipping eBay?

The Pay Pal thingy said the buyer was an unregistered user with a ? mark next to their address . I tried to contact the buyer to let them know I couldn't ship to the address they had on file but to no avail ,, no response .After trying again to ship this morning it still says the address is invalid . I finally refunded the buyer this morning with an explanation for the refund. However on my sellers page it still says I need to ship this item and now it says ''LATE TO SHIP '' . I tried calling e bay back this morning as they requested but after being given an estimation of a 18 minute wait I was on hold nearly one hour before finally giving up. So it is what it is and I'll just need to accept the '' punishment '' whatever it may be. Tulips

turquoisetulips · ‎11-16-2018

@fern*wood wrote:
I've had that happen before and usually can fix the address if I saw an obvious problem such as the buyer spaced it incorrectly or used an improper abbreviation or something. I never change any vital information, though. Otherwise, I would cancel using problem with address before my handling time was up.

Thank you ,, I checked the address the buyer had on file carefully but I honestly could not see any errors in it , it looked fine . Still it would not allow me to ship after trying for the 5th and final time . I just sent the buyer a full refund a bit ago 😞 Tulips