NEGATIVES LEFT ON UNRELATED SALES?

[abclovell]

I have a problem....We shipped a doll to a forwarding service in Delaware....Once received, they inspect for damage and the item was then sent to China....The item was damaged from Delaware to China....We are no longer responsible once it leaves Delaware....They are to file a claim with the forwarding service....I did not refund....I was then left a negative on the damaged doll...I asked Ebay to remove it as it has always been my understanding that we are not responsible for damage once it leaves the shipped to address...The customer then left negatives for 2 vinyl dolls that were in the same box with the same comments about the broken porcelain doll....I contacted Ebay to have them removed as they had nothing to do with the damaged doll....They removed one but not the other?...Then the customer left 3 negatives on dolls sent in a previous shipment....Again referring to the broken doll...I contacted an agent over 24 hours ago with no result...I am so frustrated to keep looking at 5 undeserved negatives in my feedback...I have also used the feedback removal request forms for the three additional negatives that have been left...I would think this would have been an open & shut case...

[fab_finds4u]

They are not supposed to leave a negative referencing a different item. Contact them on Facebook.

[abclovell]

I can contact Ebay on Facebook?

[moretreasures4you]

eBay for Business they are very helpful,  they will ask for information and it you want them to help you need to give them the info.

[abclovell]

I left a message...I hope someone is able to help...

[sin-n-dex]

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@abclovell wrote:

I left a message...I hope someone is able to help...

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They may take time to reply. Go have a cup of tea and read a book... at some point they'll get back to you to sign into your account (this is legit) and look into your problem. It's best to tell them the whole problem in one message to start, then they can be looking into it for you even if you've left the computer.

C.

[abclovell]

I just verified....Let's see what happens...

I just got done chatting with an agent who advised me to wait 72 hours....That long with FIVE negative feedbacks sitting there!

[xadexane]

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@abclovell wrote:

I can contact Ebay on Facebook?

I just verified....Let's see what happens...

I just got done chatting with an agent who advised me to wait 72 hours....That long with FIVE negative feedbacks sitting there! 

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Hopefully you did not lock down those 5 negative feedbacks by replying to each one of them. The last time I asked eBay on Facebook to remove my negative feedback, they foisted me a link back to the regular CS, which then escalated.

I’m glad that I received your email because I work with this type of cases almost on a daily basis, and I am an expert at resolving it. I can assure you that you are in the right hands.

Good news! I’ve looked into the transaction and can see that the feedback qualifies for an appeal and I have already removed it.

I’m glad that I was able to help you maintain a low transaction defect rate. We would like to let you know that we value you and your business and we are always here to do what is right for you.

[toomuchstuffagain35]

Replying to neg FB does NOT stop ebay removing them - urban myth

[abclovell]

I verified...still nothing

[albertabrightalberta]

@abclovell 

Are you implying that your international buyer knows there's no MBG when she uses a freight forwarder so instead, she chose to ding your feedback? 

How unfair. 

I'd block that buyer yesterday!

[abclovell]

I did block her. I just don't understand why it's taking eBay so long to see that these need to be removed.

[toomuchstuffagain35]

The response used to be faster but it's slowed down a bit recently.

You just have to be patient.

Other websites are far worse at responding, trust me.

[abclovell]

Thank you for the encouragement!

[mam98031]

Actually, you are correct, according to the MBG, you are not responsible for how the Freight Forwarder packages the items.  When you contact Ebay, make sure they understand that a FF was used and the items are now at the customers international address.  All 5 should be removable for a couple of reasons.

Please come back and update us.

I would suggest that you contact Ebay for Business on Facebook, Instagram or Twitter for the better trained CSRs.

Here are your options for contacting Ebay Customer Service.  Please be aware that for social media CS, you send them a Private Message and briefly explain what your problem or issue is.  Feel free to leave your Name, address, phone number and/or your email address in this message.  It is private and secure and it may help to speed up the response for you.

https://twitter.com/askebay

https://www.facebook.com/eBay/

https://www.instagram.com/ebayforsellers/

Your options will be on the left.  If you use the link below you can only get to the Automated Assistant or Chat box type AGENT in the box and hit enter. You will then get more options.  Not all options are available 24/7.  It will depend on staffing available.  So sometimes you can request a call back and sometimes you can't.  Sometimes you have the Chat option available and other times it won't me.  If it is important to you to use one of those options, just try back later.

If you use a cell phone or other mobile device, you may need to turn off your Spam filter so that Ebay can call you.

If you are a seller outside of the US or Canada, you will need to use the Chat Option.

https://www.ebay.com/help/home