KrazzyKats • Volunteer Community Member • Buyer/Seller since 1998
Simply-the-best-for-you Volunteer Community Mentor
Call the police in that seller’s buyer’s location if you feel threatened.
eBay doesn’t get involved with he said/ he did scenarios.
You can block and report the buyer in the messages.
Ebay is correct. The FB doesn't break any of the rules and is the buyer's opinion, so there is nothing they will do about the FB. I know that is distressing. I really understand and respect that. You can respond to it if you want but I caution you to stay professional and factual. Your response if emotional can do far more harm that the FB the buyer left. Remember potential buyers will see what you write. If you point fingers and just get upset, it won't look good and would be better just not to respond.
However if you do decide to respond I would definitely say the buyer bought a Belt not a pulley. And actually you could try contacting Ebay again and tell them he is giving a review on something he did NOT purchase from you. Now that could very well be a reason to get it removed. I do see now that you did respond.
As to the emails you got from the buyer. You must have posted them with the buyer ID showing. We can't do that here, it is against the rules, so it got removed. But you can post the body of the email here just don't let anyone's ID show in it.
Ebay does care about threatening emails, you are wrong on that. But if you haven't reported them, there is nothing Ebay will do because they don't know it exists. There is a way to report an email on every email you receive.
You can try to get it removed here:
https://www.ebay.com/sellerhelp
If it's going to happen, it usually happens within an hour. Keep it short & factual. Tell them you've never sold this person a pulley, that you sold them a belt & tell them the buyer threatened your life & point them to your messages, so they can read the threats. It's worth a shot. Though if the buyer is ESL, I can see them using the term "pulley" to describe what they bought.
@simply-the-best-for-you wrote:You can try to get it removed here:
https://www.ebay.com/sellerhelp
If it's going to happen, it usually happens within an hour. Keep it short & factual. Tell them you've never sold this person a pulley, that you sold them a belt & tell them the buyer threatened your life & point them to your messages, so they can read the threats. It's worth a shot. Though if the buyer is ESL, I can see them using the term "pulley" to describe what they bought.
Just my own personal opinion. But unless the reason for the removal is very obvious, you would serve yourself better by actually contacting Ebay to explain. This automatic way is reviewed by a bot as it is too quick to respond to be anything else in my experience. So in a case like this where the buyer bought a belt but is complaining about a pulley, IMHO it is better to directly contact Customer Service.
Just my opinion.
@mam98031 wrote:
@simply-the-best-for-you wrote:You can try to get it removed here:
https://www.ebay.com/sellerhelp
If it's going to happen, it usually happens within an hour. Keep it short & factual. Tell them you've never sold this person a pulley, that you sold them a belt & tell them the buyer threatened your life & point them to your messages, so they can read the threats. It's worth a shot. Though if the buyer is ESL, I can see them using the term "pulley" to describe what they bought.
Just my own personal opinion. But unless the reason for the removal is very obvious, you would serve yourself better by actually contacting Ebay to explain. This automatic way is reviewed by a bot as it is too quick to respond to be anything else in my experience. So in a case like this where the buyer bought a belt but is complaining about a pulley, IMHO it is better to directly contact Customer Service.
Just my opinion.
Yeah, I disagree, also JMO. I've had exceptional luck with the automated link I posted & while I can't be certain, I don't think it's a bot. Several of mine have needed human-level discernment. They've removed every single one I've ever submitted except for one that was too old. I've also reccomended it many times & most of the time, the neg is removed. What I like best though is no need to use risky SM like FB. Though I understand many people are ok with the risk, it's a valuable alternative for those who aren't willing to take the risk of using sites like FB. Plus, no ESL convos 😃. But OP can do whatever they want, I just presented my favorite alternative.
BTW, OP already DID respond to the FB.
On FB that is not straight forward? Boy our experiences are different. I'm glad it works for you. In my experience the bot would not pick up that the buyer bought a belt and not a pulley that they are complaining about.
Yes, I noted that in my earlier post.
