My first neutral came a few days ago, to the ID I use for selling, not this one. So far, it doesn't seem to have affected my feedback rating which is still 100%. But it bothers me. It sounds as though I made a mistake or mistakes in my listing or, even worse, that I intentionally changed the item which, of course, I did not. His feedback did say, however, "Pics Correct." Which, to me, would indicate that the rest of my listing was correct also. But he didn't see it that way.
I listed auctions for six collectible items (from the estate of a recently-deceased relative) with successive dates of issue. This buyer purchased four of them, left {lukewarm} positives for three of those and my first neutral for only one of them. In looking at his feedback left for others, it appears that this was also the first neutral he has left for sellers in along time.
Maybe I opened the door to the neutral just a tiny bit by starting my descriptions with the statement that I am not an expert. I inherited a modest collection and contacted a local retailer to get info on selling the pieces one by one. He suggested eBay and referred me to an informative website on these and similar items. I lifted portions of that website's description and added them to my eBay descriptions. I have found another website that gives an even better explanation for what this buyer believes may be a discrepancy. Maybe I should have "bolded" the words in the description that clarified what he thought was a discrepancy.
Can I respond to that buyer by referring him to those two websites that might help him understand better what he thinks was a problem with the listing? To use a computer metaphor, it really was more a "feature" than a "bug." Would eBay ever remove a neutral and change it to a positive? I normally don't leave feedback for a buyer until I receive it from them, so I know the buyer has received the item and what they say in their feedback to me, so I have not left feedback on any of this buyer's four purchases from me. Or should I just shrug and say, "Oh, well!!" I have other items from this relative's collection that I'd like to try to sell here on eBay and I really don't want other potential buyers to feel wary about buying from me.
