Hello. Around May 20, 2024, the support team asked me for proof of identity and address. I sent such documents and I believed that everything was resolved. Time passed and I received a notification from eBay saying that my account was restricted. So I emailed them asking the reason for the restriction. Then they told me I just needed to wait for support to contact me. Then on June 26th, I saw that all listings from my store had ended. So I contacted support once again asking why this had happened and once again they said I only needed to wait. So I waited another two weeks and didn't receive any response and to make matters worse they stopped responding to my messages. So I asked my friend who lives in the US to call support and ask why my account was suspended and why they no longer responded to my messages. Then a day later I finally got a response from support saying that my account was suspended because they didn't accept my proof of address (POA). So I sent a new proof of address (this time a proof registered and authenticated at a notary's office in my country so there would be no doubt about the authenticity of the document). But once again I did not get no response.
Am I being discriminated against because I am Brazilian or because I'm not a big seller? More than 50 days to get a response from support cannot be something usual. Am I wrong to think this way?
