So, after the appeal was denied, I reached out to Ebay via Facebook, with the intention of trying the Twit machine if that failed. Here is the response:
"Thanks for waiting for me to look this over. Before I explain how these returns work I want to let you know that I have appealed the case and closed it in your favor this time because I can see you've been with us a long time and have not had courtesy refunds. Generally, because your are a business seller (meaning you sale more than 100 items a month) we aren't able to cover faulty returns, but in this situation I did make an exception to cover the shoes for you. We do also monitor buyers who do this closely because we don't want it to become a trend. For this case you'll have a full refund within 48 hours. If you have any questions on this let us know, we're here to help you. ~Brittany"
My reply:
"Thanks for your help. As a longtime seller, it has become increasingly frustrating selling on Ebay. What, exactly, does "Generally" mean? This case is especially discouraging. Our feedback is extensive and stellar, while the buyer's feedback total is four. What if the buyer had returned a dirty sock? Would Ebay still have refunded the buyer? The utter ridiculousness of this is astonishing. A few weeks ago, we had three auctions in a row end, and ALL of the buyers failed to pay. Again, though, we truly appreciate your help with this. Have a great day."
