Missing parts or pieces

[emmadoozer2003]

I sold a streaming device.  The buyer is requesting a refund because the manufacturer of the device no longer supports an app on the streaming device.  The buyer requested a refund as "missing parts or pieces".  However, he received all of the parts and pieces.  The problem is NOT that he is missing parts or pieces.  The problem is that he did not do his homework before he purchased the item.  Ebay tells me that their policy is that if a buyer selects "missing parts or pieces", they automatically win and should get a refund (whether or not they actually received all the parts and pieces or not).  I am stunned.  This is literally what the Ebay agent just told me.  So at this point, anyone can indicate "missing parts or pieces", and even if they acknowledge that they received everything and that their "evidence" is for a different issue, they have a so-called "valid" reason for the return.  Does anyone see a problem here?    Doesn't this support/encourage fraud on a large scale?  

[gwzcomps]

Nothing new sadly. You will have to accept the return unless you want to lose your item and the money. eBay is the biggest scammer on the site. Common problem that I personally deal with on a regular basis unfortunately.

[wesk_36]

If a buyer files a not as described case, fraudulent or not, then your no returns doesn't matter. You have to accept the return and refund when you receive the item back. If you ignore the case or refuse the refund, then ebay will refund the buyer and let them keep the item too.

Also, if the manufacturer doesn't support the device, or part of the device, then is the item still wholly usable as intended?

[earlyant-77]

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@wesk_36 wrote:

If a buyer files a not as described case, fraudulent or not, then your no returns doesn't matter. You have to accept the return and refund when you receive the item back. If you ignore the case or refuse the refund, then ebay will refund the buyer and let them keep the item too.

Also, if the manufacturer doesn't support the device, or part of the device, then is the item still wholly usable as intended?

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The op said that the device dropped support of an APP that someone could download to it.

Would you take back your iphone or samsung phone because a certain app was depreciated or became unsupported? My guess is no.

[emmadoozer2003]

That's not really the point.  The point is that someone can have buyer's remorse or use some other reason (and even explain it that way), but as long as they select the good old "missing parts or pieces" reason, they get a refund.  I can't think of every situation where this can be misused, but if the explanation doesn't line up (and doesn't line up with any of the other reasons for return either), it shouldn't be automatic win for the buyer.  You are missing the bigger picture.

[wesk_36]

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@earlyant-77 wrote:

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@wesk_36 wrote:

If a buyer files a not as described case, fraudulent or not, then your no returns doesn't matter. You have to accept the return and refund when you receive the item back. If you ignore the case or refuse the refund, then ebay will refund the buyer and let them keep the item too.

Also, if the manufacturer doesn't support the device, or part of the device, then is the item still wholly usable as intended?

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The op said that the device dropped support of an APP that someone could download to it.

Would you take back your iphone or samsung phone because a certain app was depreciated or became unsupported? My guess is no.

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OK, that's what I am wondering; if the unsupported app has an affect on the performance of the device;  if no then I agree.

Nonetheless, the fact that ebay will support the buyer for this type of claim is pretty much guaranteed and to fight ebay will make it worse for the seller.

[wesk_36]

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@emmadoozer2003 wrote:

That's not really the point.  The point is that someone can have buyer's remorse or use some other reason (and even explain it that way), but as long as they select the good old "missing parts or pieces" reason, they get a refund.  I can't think of every situation where this can be misused, but if the explanation doesn't line up (and doesn't line up with any of the other reasons for return either), it shouldn't be automatic win for the buyer.  You are missing the bigger picture.

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"I can't think of every situation where this can be misused..." 

It can and is misused by dishonest people, absolutely.

Ebay policy is set to certain protocols and if you read these boards enough you will see that ebay generally sides with a buyer that opens a not as describe case because ebay doesn't know your word from the buyers but they do offer a money-back guarantee to buyers. Like it or not. So my advice is to take the return and get the item back.

[krazzykats]

Android TV Box with Kodi by chance?

[this*old*attic]

That's not the same thing - already owning something that has lost some features or aged out.

There are phones and other tech, however, I would not buy if what I needed was not supported.

[mtgraves7984]

@emmadoozer2003  … "You are missing the bigger picture."

We grieve the loss of the bigger picture.

[designerfashionsforlessboutique]

Yes that is supporting fraud but that is what eBay does. Unfortunately a buyer can claim absolutely anything they want and do not have to provide any proof. I am selling out my items and leave this site

[inhawaii]

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@emmadoozer2003 wrote:

That's not really the point.  The point is that someone can have buyer's remorse or use some other reason (and even explain it that way), but as long as they select the good old "missing parts or pieces" reason, they get a refund.  I can't think of every situation where this can be misused, but if the explanation doesn't line up (and doesn't line up with any of the other reasons for return either), it shouldn't be automatic win for the buyer.  You are missing the bigger picture.

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We get it. Or at least i get it. Yes it's unfair but that's how it is. 

For this transaction i suggest you accept the return. You'll be out the shipping and return shipping but at least you'll get your item back .... hopefully .... unless he sends you a brick .... which is a whole nother matter.   If you do not accept the return return, ebay will refund the buyer anyways,  deduct it from your account, and the seller can keep the item.

Then you need to figure out if you still want to keep selling on ebay. 

[luckythewinner]

The buyer is requesting a refund because the manufacturer of the device no longer supports an app on the streaming device.

Did your listing make any mention about the app that is no longer supported by the manufacturer? 

Does anyone see a problem here?    Doesn't this support/encourage fraud on a large scale?  

Almost any buyer can make almost any claim about almost any item from almost any seller and eBay will almost always force a return or refund. That is the unfortunate reality of eBay.

[ittybitnot]

 The point is that someone can have buyer's remorse or use some other reason (and even explain it that way), but as long as they select the good old "missing parts or pieces" reason, they get a refund. 

You would be correct.  Actually, they can pick any of the "item not as described" reasons from the list. They can lie and even out themselves in eBay messages and they still get a refund from your proceeds regardless of what they send back to the seller who now has to pay for the return shipping as well. 

And with regards to those picking apart your description, what you have in there doesn't matter either.  You could mention the apps the device does or does not support, and the results would be the same.  

[coolections]

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@emmadoozer2003 wrote:

I sold a streaming device.  The buyer is requesting a refund because the manufacturer of the device no longer supports an app on the streaming device.  The problem is that he did not do his homework before he purchased the item.  

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So you sold someone a streaming device that is out of date and cannot be used. You think the buyer should have researched and not bought it if he knew it was out of date and cannot be used ? This is one big problem with Ebay.  It was up to YOU to research and list or not.