Missing Insertion fee credits for successful auctions

[docnik]

I have been having issues with insertion fee credits not posting to account when item sells.  This is for paid insertion auctions that sell and should get the insertion fee credited back.  This was happening in Oct - Jan.  It looked like it corrected itself for Feb but now that eBay is taking the listing fee out of Managed Payment balance the credits are not showing up again.

Can someone tell me why?  Is this something they will be fixing soon?

[ekmadonna]

I have been selling here for 7 years and I have NEVER BEEN CREDITED an insertion fee for an AUCTION LISTING BEING SOLD.

[pjcdn2005]

After you've used your zero insertion fee allowance, insertion fees are:

• 
  Credited back for auction-style listings that end in a sale for Basic, Premium, Anchor, and Enterprise Store subscribers (exclusions apply)

https://www.ebay.com/help/selling/selling-fees/store-fees?id=4122#section3

[docnik]

Looks like they have fixed the issue and all credits are accounted for  🙂