@lamber9347 wrote:
@stainlessenginecovers wrote:I'm guessing the system has 1 type of debit, as shown on the Payment-Report; for 'other fees' (which I see for 2nd category fees, Promotion fees on sales and once a month which also does NOT State 'Store Fee', just 'other fee' like all the other items on this report in that column). The 'other fees' are in 2 different columns, one being the .30c per transaction, the 2nd column being the actual FVF.
Yes I agree and part of the issue here. This generic labeling for fees they are choosing to use inadvertently creates situations which hinder effective communication....
Clarity is often not desired when corporations are trying to influence customers or manage vendors. The murkier they can make it, the less we know about what they are really doing. And the less we know, the less we can effectively complain/register our dislike. And that's what they want - less 'noise' from the great unwashed masses (us).
-Bob.
(Just because I'm paranoid doesn't mean they aren't out to get me!) 🙂
@ed8108 wrote:
@jonathankirkland wrote:You want ebay (EBAY!!! of all people) to make things, simple, easy, and direct for a seller?That would be nice
May I suggest, EBay can easily afford the services of people with a degree in communications.
They already have them, and they are paid good money to ensure we receive communications that don't outright lie but that don't tell the full truth either. Just enough truth in the unimportant stuff let's you get away with a lot less truth when it comes to the really important parts. It's an art form. They aren't called SpinMeisters for nothing, you know!
-Bob.
@stephenmorgan wrote:I received this yesterday.
In my case the charge is for two eBay Standard International Shipping Fees. I confirmed it within the Managed Payments Transactions as they specific what listing the charges are against.
Someone not using due diligence may kick this back to their Credit Card Company as a Charge Back/Reversal.
"The reason for the charge was that you didn't have enough available funds to pay what you owed for previous transactions". Wrong.
"The reason we charged your backup payment option was that you did not have enough available funds to pay for the charges detailed below. If you feel you have been charged in error, please contact us at xxx-xxx-xxxx"
To be followed by the listingID, the name/description of the charge being made, and the amount, with a total at the bottom.
Of course, that would mean a lot more data would have to be shared between the process posting the charge and the process creating the message. At that's more work that doesn't add to eBay's bottom line and is therefor unnecessary.
-Bob.
(I don't peek behind the curtain ... I rip that nasty thing clean off the wall, ceiling, and anything else it's attached to!)
@stephenmorgan wrote:I received this yesterday.
In my case the charge is for two eBay Standard International Shipping Fees. I confirmed it within the Managed Payments Transactions as they specific what listing the charges are against.
Someone not using due diligence may kick this back to their Credit Card Company as a Charge Back/Reversal.
Yes, this is the exact message I received, with all the generic wording. The message itself would be fine, they are only letting the account holder know in advance how much they are debiting, but it fails to explain, or even mention, the reason for the debit. That is what is missing....
